Customer experience analyst Work, Jobs in Glasgow, Sct (with Salaries)

Performance Analyst
Iberdrola Group —Glasgow
- From £37,560 a year
- Microsoft Excel
- Data analysis skills
- SQL
- Annual leave
- Employee discount
4d
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
1st Line Support Analyst (Service Desk)
West Dunbartonshire Council —Dumbarton
- £31,625.52 - £33,468.67 a year
- Customer service
- Windows
- Communication skills
- Annual leave
7d
Quality Assurance Analyst
Shawbrook —Glasgow
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Service Desk Analyst
Landmark Information Group —Glasgow
- Customer service
- Travel
- Communication skills
- Free parking
Fraud Analyst
Barclays —Glasgow
- Data analysis skills
- SQL
- Analysis skills
9d
Engagement Analyst (Complaints)
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
10d
Continuous Process & Service Improvement Analyst
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
10d
Senior Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Business Analyst - Product Owner
CGI —Glasgow
- Full-time
- Agile
- Communication skills
Quick apply
IT Service Desk Analyst - 12 Month FTC
Ashurst LLP —Glasgow
- Full-time
- Customer service
- Microsoft Office
- IT
Business Analyst- BI
Aggreko —Glasgow
- Full-time
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
Resource Planning and Telephony Analyst
KwikFit —Bellshill
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
3h
Transformation PMO Analyst
Equans —North Lanarkshire
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Senior Risk & Control Analyst - Business Banking
Nationwide Building Society —Glasgow
- £37,000 a year
- Full-time
- Analysis skills
- Banking
14d
Digital Proposition Analyst
Royal London —Glasgow
- Analysis skills
- Continuous improvement
- Agile
- Annual leave
5d
PMO Analyst - S4
Weir Group —Glasgow
- Full-time
- Hybrid work
- ERP systems
- Organisational skills
- Agile
Cyber Security Analyst
Aggreko —Glasgow
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Enhanced Due Diligence (EDD) / KYC Analyst - Private Banking
Capitex —Glasgow
- Hybrid work
- Banking
Quick apply
COMM ENT 4859 G2 - Trainee Data Analyst (608572) - 4859
South Lanarkshire —Hamilton
- £31,242 - £38,779 a year
- Military
- Data analysis skills
- English
- Annual leave
- Employee assistance programme
8d

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Performance Analyst

Iberdrola Group
Glasgow

Apply Now

Job details

From £37,560 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Car scheme

Qualifications

Power BI
Microsoft Excel
R
Data analysis skills
Tableau
SQL
Analysis skills
Data visualisation
Communication skills
Python

Full job description

Job title: Performance Analyst

Location: ScottishPower HQ, Glasgow (Hybrid)

Salary: from £37,560 per annum + excellent benefits package and career progression opportunities

Help us create a better future, quicker

At ScottishPower we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals.

At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.

What you'll be doing

The role of Performance Analyst is crucial in driving internal performance improvements across various customer service function, including the distribution call centre, customer connections, and back-office support, through the reporting and analysis of performance metrics. The Performance Analyst will play a key role in providing insights to support data-driven decision-making to improve internal processes and customer experience.

The successful candidate will be responsible for managing and analysing significant quantities of data from multiple sources. They will provide ongoing reporting, statistics, and analysis on business-critical performance metrics. This role requires strong analytical skills and meticulous attention to detail to effectively control and understand these statistics. The insights generated will inform strategies aimed at improving internal processes and customer experience.

What you’ll bring

Previous experience in a Performance Analyst or similar role within a call centre environment is preferred.
Proficiency in data analysis tools (e.g. Excel, R, Python, SQL, or similar).
Experience with data visualization tools like Tableau, Power BI, or similar.
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
Excellent communication skills, with the ability to present complex data in a clear and understandable manner.
High level of accuracy and attention to detail.
Ability to work collaboratively in a team environment and manage multiple priorities effectively.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

36 days annual leave
Holiday purchase – perfect your work/life balance with extra annual leave
Share Incentive Plan and Sharesave Scheme
Payroll giving and charity matched funding
Technology Vouchers – save more and spread the cost of your technology purposes
Count us in – pledge to reduce carbon emissions and help fight climate change
Electric Vehicle Schemes – to help you transition to green/clean driving
Cycle to Work scheme and public transport season ticket loans
Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
Life Assurance (4x salary)
Access to ‘nudge’ financial wellbeing support
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] .

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

I MPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

June-24-2026

Apply Now

Refine Your Search

customer experience analyst jobs in glasgow, sct

Performance Analyst

Customer Service Advisor

1st Line Support Analyst (Service Desk)

Quality Assurance Analyst

Service Desk Analyst

Fraud Analyst

Engagement Analyst (Complaints)

Continuous Process & Service Improvement Analyst

Senior Customer Service Advisor

Business Analyst - Product Owner

IT Service Desk Analyst - 12 Month FTC

Business Analyst- BI

Resource Planning and Telephony Analyst

Transformation PMO Analyst

Senior Risk & Control Analyst - Business Banking

Digital Proposition Analyst

PMO Analyst - S4

Cyber Security Analyst

Enhanced Due Diligence (EDD) / KYC Analyst - Private Banking

COMM ENT 4859 G2 - Trainee Data Analyst (608572) - 4859

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