customer experience leader Work, Jobs in glasgow, sct (with Salaries)

Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Team Leader
Atlas Hotels —Glasgow
- £13.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
3d
Team Leader
Home Bargains —Glasgow
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
11d
Customer Service Supervisor
Teleperformance —Glasgow
- £33,000 a year
- Full-time
- Management
- Customer service
- Computer skills
3d
Team Leader - Work From Home
Teleperformance —Glasgow
- Weekend availability
- Remote
- Management
- Computer literacy
- Microsoft Office
- Work from home
- Employee discount
Quick apply
2d
Team Leader
Teleperformance —Glasgow
- Weekend availability
- Management
- Computer literacy
- Microsoft Office
- Employee discount
- Referral programme
2d
Motor Claims Handler
Aviva —Glasgow
- £26,700 - £29,650 a year
- Part-time
- Hybrid work
- IT
- Employee discount
Operations Manager
Popeyes UK —Glasgow
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Call Centre - Customer Support Representative (Q326G)
Capquest Debt Recovery Limited —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Call Centre - Customer Support Representative (VQ326G)
Capquest Debt Recovery Limited —Glasgow
- £28,163.20 a year
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Team Leader
Mitie —Glasgow
- £19.86 an hour
- Full-time
- English
- Communication skills
2d
Customer Team Leader
Co-op —Glasgow
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Fraud Team Leader
Huntswood —Glasgow
- From £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Store discount
- Health & wellbeing programme
Quick apply
2d
Customer Service Advisor (Fraud)
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
5d
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
Bar Team Leader
Greene King —East Kilbride
- Up to £13 an hour
- Part-time
- Bar
- Employee assistance programme
- Employee discount
Personal Assistant
Chisholm Hunter Ltd —Glasgow
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee discount
Quick apply
Retail Shift Lead
Company Shop Group —Renfrew
- £28,500 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Customer Service Team Leader
William Hill —Glasgow
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
11d

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customer experience leader jobs near glasgow, sct

Customer Service Advisor

Barclays -
Glasgow

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Job details

Permanent
£26,700 a year

Benefits

Company pension
Private medical insurance

Qualifications

Customer service
Microsoft Office
Administrative experience
Communication skills
Banking

Full job description

Date live: 05/06/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000109508

We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you’ll handle inbound calls from customers—everything from simple purchase queries to more complex questions about interest rates. You’ll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued.

We’re proud to offer an energetic, supportive environment where you’ll be empowered to shape your future. Through our Career Pathways programme, you’ll have clear opportunities to progress—whether that’s moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We’ll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive.

We need you to have:

Flexibility to work 35 hours per week, across a 7 day rota.
Customer service experience – call centre is great, but retail, hospitality or any customer-facing role works too.
Strong communication and listening skills, with empathy and resilience to handle complex queries.
Confidence using tech – from Microsoft Office to multiple systems at once in a fast-paced environment

Office attendance: You’ll be office-based during your probation period. Following this, you’ll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work–life balance. You’ll have focused time working from home, along with valuable time in the office for the moments that matter — like team catch‑ups, planning sessions and collaborating with colleagues.

What’s in it for you?

You will get a salary of £26,700 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus. Plus, a generous holiday allowance (with the option to buy more), family-friendly policies, and plenty of learning opportunities to grow your career.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is based in Glasgow.

#Tescobankcustomercare

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

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customer experience leader jobs in glasgow, sct

Customer Service Advisor

Team Leader

Team Leader

Customer Service Supervisor

Team Leader - Work From Home

Team Leader

Motor Claims Handler

Operations Manager

Call Centre - Customer Support Representative (Q326G)

Call Centre - Customer Support Representative (VQ326G)

Specialist Customer Care – Intermediary Mortgage Expert

Team Leader

Customer Team Leader

Fraud Team Leader

Customer Service Advisor (Fraud)

Customer Hire & Sales Coordinator

Bar Team Leader

Personal Assistant

Retail Shift Lead

Customer Service Team Leader

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