Customer relations manager Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Community Manager
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Marketing
- Social media management
- Master's degree
- Gym membership
Quick apply
8d
Customer Experience Manager
Sainsbury's —Stirling
- From £32,700 a year
- Management
- Leadership
- Employee discount
Manager of Virus Clearance Services UK
Sartorius —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Doctoral degree
- Free parking
- Annual leave
Office and Administration Manager
Greenbelt Group —Glasgow
- £28,000 - £32,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Credit Director
Nationwide Building Society —Glasgow
- £85,000 - £110,000 a year
- Full-time
- Hotel
- Bachelor's degree
- No degree
13d
Brand and Campaigns Manager
University of Stirling —Stirling
- Full-time
- Management
- Marketing
- Project management
- Work from home
12d
Operations Support Manager
TC Facilities Management —Glasgow
- £45,000 a year
- Weekend availability
- Travel
7d
Criminal Intelligence Analyst
Department for Work and Pensions —Glasgow
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
13d
HR Operations Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Employee discount
Quick apply
General Manager
Marriott International, Inc —Glasgow
- Full-time
- Social media management
- English
- Hotel
- Employee discount
11d
Customer Relations Agent (Temp)
Loganair Limited —Paisley
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Customer Contact Advisor - EAY12696
East Ayrshire Council —Kilmarnock
- £27,937 - £29,247 a year
- Full-time
- Hybrid work
- In-person
- Work from home
6d
Kigtek Solutions - HR Officer (Part-Time)
VINCI Energies —Bellshill
- Up to £40,000 a year
- Part-time
- Microsoft Office
- Human resources
- Organisational skills
Kigtek Solutions - HR Officer (Part-Time)
Actemium UK —Bellshill
- Up to £40,000 a year
- Part-time
- Microsoft Office
- Human resources
- Organisational skills
Quick apply
Customer and Trading Manager - Convenience
Sainsbury's —Glasgow
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
7d
Operations Manager
BidvestNoonan —Glasgow
- Full-time
- Management
- English
- Administrative experience
Quick apply
4d
Senior Land Manager
SSE —Glasgow
- £60,000 - £77,400 a year
- Employee discount
- Gym membership
7d
Customer and Trading Manager - Online
Sainsbury's —Stirling
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
1d
Lead Auditor
East Dunbartonshire Council —Kirkintilloch
- £49,363.55 - £55,604.70 a year
- Call to connect
- Hybrid work
- Analysis skills
- Supervising experience
- Leadership
1d

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

customer relations manager jobs in glasgow, sct

Service Desk Team Leader - Glasgow Head Office

Community Manager

Customer Experience Manager

Manager of Virus Clearance Services UK

Office and Administration Manager

Credit Director

Brand and Campaigns Manager

Operations Support Manager

Criminal Intelligence Analyst

HR Operations Manager

General Manager

Customer Relations Agent (Temp)

Customer Contact Advisor - EAY12696

Kigtek Solutions - HR Officer (Part-Time)

Kigtek Solutions - HR Officer (Part-Time)

Customer and Trading Manager - Convenience

Operations Manager

Senior Land Manager

Customer and Trading Manager - Online

Lead Auditor

I want to receive the latest job alerts for customer relations manager in glasgow, sct

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