Duty manager Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Route Crime Manager
Network Rail —Glasgow
- £46,701 - £56,963 a year
- Full-time
- Budgeting
- Communication skills
- Negotiation
1d
Service Manager
Western Commercial —Bellshill
- Up to £60,000 a year
- Full-time
- Recruiting
- Budgeting
- In-person
- Store discount
- Annual leave
Quick apply
8d
Programme / Project Manager
Crown Office and Procurator Fiscal Service —Glasgow
- £62,111 - £77,439 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
14d
Duty Manager
AXM Club Glasgow —Glasgow
- Part-time
- Management
- Customer service
- Hotel
Quick apply
Groundsperson
Celtic Football Club —Glasgow
- Weekend availability
- Maintenance
- Free parking
- Employee assistance programme
7d
Regional Operations Manager
OCS Group —Glasgow
- Monday to Friday
- Team management
- Recruiting
- Budgeting
Quick apply
7d
Duty Manager
Drum & Monkey —Glasgow
- Full-time
- Mentoring
- Annual leave
- Employee discount
Quick apply
11d
Mobile Supervisor
Equans —North Lanarkshire
- £44,412.57 a year
- Full-time
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee assistance programme
10d
Store Manager - Glasgow Fort
Footasylum —Glasgow
- Customer service
- Human resources
- Recruiting
Duty Manager
Hamilton Hunter Group —Glasgow
- £13.80 - £14.80 an hour
- Overtime
- Management
- Microsoft Office
- In-person
- Employee discount
Quick apply
General Manager
Stirling Highland Hotel —Stirling
- Full-time
- Hotel
- School
- Employee discount
Quick apply
11d
Property Manager
Happy Lets —Glasgow
- £26,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Sick pay
Quick apply
8d
Hotel - Duty Manager
Premier Inn —East Kilbride
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Duty Manager
SSP —Glasgow
- £13.75 - £15.25 an hour
- Weekend availability
- Customer service
- Retail management
- Leadership
- Employee discount
Quick apply
10d
Gyms Duty Manager
JDGYMS —Glasgow
- £12.81 an hour
- Weekend availability
- Customer service
- Team management
- Employee discount
Quick apply
Duty Manager
Strathaven Hotel —Strathaven
- From £14.50 an hour
- Full-time
- Computer literacy
- Hotel
- Supervising experience
- Employee discount
Quick apply
5d
Manager
Events Photo Team —Balloch
- £21,387 - £26,378 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
9d
Site Supervisor
Marc Allan Construction Ltd —Glasgow
- £20 - £21 an hour
- Full-time
- Management
- Cleaning
- Construction experience
Quick apply
Digital Music Department Manager - Glasgow
guitarguitar Limited —Glasgow
- £33,000 - £40,000 a year
- Full-time
- Customer service
- Merchandising
- In-person
- Employee discount
Quick apply
2d

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

duty manager jobs in glasgow, sct

Service Desk Team Leader - Glasgow Head Office

Route Crime Manager

Service Manager

Programme / Project Manager

Duty Manager

Groundsperson

Regional Operations Manager

Duty Manager

Mobile Supervisor

Store Manager - Glasgow Fort

Duty Manager

General Manager

Property Manager

Hotel - Duty Manager

Duty Manager

Gyms Duty Manager

Duty Manager

Manager

Site Supervisor

Digital Music Department Manager - Glasgow

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