Junior finance assistant Work, Jobs in Glasgow, Sct (with Salaries)

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Junior Assistant Customer Service - Mandarin Speaking

Bank of China -
Glasgow

Apply Now

Job details

Full-time
8 days ago

Qualifications

Mandarin
Economics
Microsoft Excel
Customer service
English
Accounting
Financial services
Accounting
Communication skills
Banking

Full job description

Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. The branch is a key point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also support the Branch in achieving its targets and objectives. This is a full time permanent position.

Key responsibilities

Process new account applications, closure of accounts and change of customer information
Handle enquiries from customers
Maintain customer relationships and cross-sell relevant products and services
Assist with an on-going Customer Due Diligence (CDD) review
Deal with cash and non-cash transactions
Produce daily overdraft reports
Ensure that all activities meet the Bank’s internal policies and procedures as well as other regulatory requirements at all times

Requirements

Degree educated in Finance, Economics or Accounting
Experience within the Financial Services industry and proven track record in similar business stream
Knowledge of Retail Banking procedures is preferred
Excellent English and Mandarin communication skills
Excellent customer service skills
Good MS Excel skills
Team player
Highly organised and attention to detail

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

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Junior Assistant Customer Service - Mandarin Speaking

Accounts Senior

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