Lead supervisor Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Supervisor
Lindt Careers —Glasgow
- Bar
- Customer service
- Analysis skills
Operations Manager
Bullet Express —Bothwell
- Overtime
- Customer service
- Continuous improvement
- Team management
5d
Mobile Supervisor
Equans —North Lanarkshire
- £44,412.57 a year
- Full-time
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee assistance programme
10d
Supervisor
Mears Group —Coatbridge
- Up to £42,464.80 a year
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
- Employee discount
19h
Mobile Contract Manager - Soft Services
BAM UK & Ireland —Kilsyth
- Weekend availability
- Business development
- Continuous improvement
- Team management
FM Stores Supervisor
Serco Group —Larbert
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Organisational skills
- Employee assistance programme
4d
Head Housekeeper
Atlas Hotels —Glasgow
- £34,650 a year
- Hotel
- Team management
- Training & development
- Employee discount
- Referral programme
Quick apply
Night Operations Supervisor
Unite Students —Glasgow
- £35,270 a year
- Night shift
- Hospitality
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Assistant Manager | Glasgow NEW OPENING
Rudy's Pizza —Glasgow
- £32,900 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
People & Service Team Leader
River Island —Glasgow
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
7d
Operations Manager | SEC
Levy —Glasgow
- £38,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Annual leave
- Employee assistance programme
2d
Supervisor
dnata —Glasgow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Referral programme
9d
International Settlements Team Lead
Broadridge —Glasgow
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
Head Barista/Supervisor
Titch Coffee House —Kilmarnock
- £14.50 an hour
- Hospitality
- Team management
- Quality control
Quick apply
Workshop Supervisor, Glasgow
Tesla —Glasgow
- Day shift
- English
- Microsoft Office
- Analysis skills
Store Supervisor
Footasylum —Glasgow
- Full-time
- Customer service
- Merchandising
- Human resources
5d
Warehouse Supervisor
REXEL —Glasgow
- Full-time
- Supervising experience
- Team management
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Field Care Supervisor (Care Team Lead)
Alltogether Care Services —Glasgow
- £30,000 a year
- Weekend availability
- Supervising experience
- Mentoring
- Organisational skills
- Free parking
- Paid training
Manager - EMEA Securities Operations
Broadridge —Glasgow
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

lead supervisor jobs in glasgow, sct

Service Desk Team Leader - Glasgow Head Office

Supervisor

Operations Manager

Mobile Supervisor

Supervisor

Mobile Contract Manager - Soft Services

FM Stores Supervisor

Head Housekeeper

Night Operations Supervisor

Assistant Manager | Glasgow NEW OPENING

People & Service Team Leader

Operations Manager | SEC

Supervisor

International Settlements Team Lead

Head Barista/Supervisor

Workshop Supervisor, Glasgow

Store Supervisor

Warehouse Supervisor

Field Care Supervisor (Care Team Lead)

Manager - EMEA Securities Operations

I want to receive the latest job alerts for lead supervisor in glasgow, sct

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