Nhs call Work, Jobs in Glasgow, Sct (with Salaries)

NHS Bookings Team Member
Elanic —Glasgow
- £30,000 a year
- Salesforce
- Computer skills
- In-person
Quick apply
5d
Ward Clerk - Health Records
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Customer Service Advisor
ACES Eye Clinic —Glasgow
- From £27,040 a year
- Full-time
- In-person
- Office experience
- Annual leave
Quick apply
Help Desk Assistant - Facilities
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Microsoft Word
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
4d
HR Officer
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Monday to Friday
- Computer literacy
- Databases
- Travel
4d
Emergency Department Receptionist
NHS Scotland —Wishaw
- £29,103 - £31,409 a year
- Weekend availability
- Computer literacy
- Data entry
- Front desk
- Annual leave
- Sick pay
5d
Clerical Officer/Receptionist - Specialist Children’s Services
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Annual leave
- Employee assistance programme
12d
Orthodontic Receptionist
Parkhead Orthodontics and C&T Dental —Glasgow
- £13 - £17 an hour
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
1d
Full Time Trainee Dental Nurse Opportunity!
Woodside Dental Practice —Glasgow
- From £16,224 a year
- Full-time
- CAD
- Bachelor's degree
- Patient care
- Free parking
- Employee discount
Quick apply
2d
253495 Security Officer - AB
NHS Scotland —Airdrie
- £26,696 - £28,988 a year
- Call to connect
- Hotel
- Communication skills
- Annual leave
- Sick pay
5d
Customer Service Coordinator (Maternity Cover - 14 Month Fixed-term Contract)
Dolby Vivisol —Stirling
- £24,880 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
254348 -Clinical Secretary
NHS Scotland —Motherwell
- £29,103 - £31,409 a year
- Call to connect
- Word processing
- Computer literacy
- Microsoft Office
- Annual leave
- Sick pay
5d
Transport and People Support Worker
Glasgow City Health and Social Care Partnership —Glasgow
- £15,314.00 - £16,256.70 a year
5d
Secretary/Transcriptionist Integrated Community Mental Health Services F HSCP
NHS Scotland —Falkirk
- £29,103 - £31,409 a year
- IT
- Typing
- Medical terminology
6d
Occupational Therapist Technician (Technical Services)
Glasgow City Health and Social Care Partnership —Glasgow
- £26,800.26 - £28,449.96 a year
- Maintenance
- Organisational skills
255053- Management Team Secretary
NHS Scotland —Cumbernauld
- £31,537 - £34,303 a year
- Call to connect
- Databases
- Organisational skills
- Business
- Annual leave
- Sick pay
5d
Care at Home Manager
ScotNursing And Medical Services —Glasgow
- £45,000 a year
- Hybrid work
- Management
- Business development
- Travel
- Sick pay
4d
A&E Compliance Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
- Organisational skills
- Training & development
1d
Storeperson (Technical Services)
Glasgow City Health and Social Care Partnership —Glasgow
- £26,031.26 - £27,680.96 a year
12d
Non-Medical Prescriber-Hamilton, Liecestershire
Davita —Hamilton
- Call to connect
- Nursing
- Mentoring
- Care plans
- Annual leave

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NHS Bookings Team Member

Elanic -
Glasgow

Quick apply

Job details

Fixed term contract
£30,000 a year
5 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Salesforce
Patient appointment coordination
Patient service
Appointment booking and call handling
Computer skills
Outbound calling
Patient record updating
Managing patient records
Medical terminology
Office experience

Full job description

NHS Bookings Team Member

Position Reports To: NHS Spot Contract Delivery Manager

Contract: Fixed Term Contract – 6 Months

Hours: Full Time – 40 hours per week

£30,000 per annum (pro rata)

Closing Date - 14th August

Overview of Elanic Hospital

Elanic is a private hospital provider, with a Hospital and Clinic on Bath Street, Glasgow City Centre.

Facilities include three operating theatres, one of which is an Ultra-Clean laminar flow theatre, capable of joint surgery. In addition to the operating theatre capacity, the hospital has; five inpatient bedrooms, one of which offers high dependency functionality; a daycase surgery recovery suite; and consulting space.

The hospital offers treatments/procedures in multiple specialties including Orthopaedic, General, Bariatrics, Plastics/Cosmetics, Urology, ENT, Gynaecology, and more.

Overview of Position

The NHS Bookings Team Member is a key front-line role within the NHS spot contract delivery team, responsible for contacting patients referred to Elanic under NHS spot contract arrangements and guiding them through to a booked appointment or procedure, in line with the NHS scheduling pathway.

This is very much a patient-facing, telephone-based role. Many of the patients contacted will be waiting for NHS treatment, may not be familiar with private hospital settings, and may feel anxious or uncertain about their care. The post-holder will need to combine efficient, accurate administration with a warm, patient, and reassuring manner – making sure every patient feels listened to, well informed, and confident in the arrangements being made for them.

Working closely with, and reporting into, the NHS Spot Contract Delivery Manager, the NHS Bookings Team Member will play a direct part in helping Elanic hit its NHS spot contract delivery targets, by ensuring patients are contacted promptly, booked efficiently, and supported through to their appointment.

This is a fixed term position for an initial period of 6 months, full time at 40 hours per week.

Personal Attributes & Skills

Essential:

Excellent telephone manner, with clear, confident, and friendly communication

Genuinely empathetic and patient-focused, with the ability to put anxious or uncertain patients at ease

Strong active listening skills, able to pick up on patient concerns and respond sensitively

Resilient and positive, able to manage a high volume of outbound and inbound calls each day

High attention to detail and accuracy, particularly when booking appointments and recording information

Comfortable following structured scheduling pathways, processes, and contact timescales

Confident using CRM and booking systems, with good general IT skills

Well organised, with the ability to manage and work through a daily patient contact list

A team player, comfortable asking for support and escalating concerns appropriately

Discreet and professional, with a good understanding of patient confidentiality

Desirable:

Previous experience in a healthcare, NHS, or medical administration setting

Previous experience in a call centre, contact centre, or telephone-based customer service role

Understanding of NHS referral to treatment (RTT) pathways or waiting list management

Experience using Salesforce or a similar healthcare CRM/patient management system

Basic familiarity with medical terminology and surgical pathways

Key Responsibilities and Duties

Patient Contact & Booking:

Contact patients referred under NHS spot contracts by phone (and other agreed channels) to arrange consultations and procedures, in line with the NHS scheduling pathway and agreed contact frequency

Confirm patient availability and preferences, answer routine questions, and book appointments accordingly

Take time to reassure and support patients who may be anxious or unfamiliar with the process, ensuring every call is handled with warmth, patience, and professionalism

Provide patients with clear information on next steps, what to expect, and any pre-appointment instructions

Manage rescheduling, cancellations, and follow-up calls promptly and courteously

Recognise when a patient's query or concern needs to be escalated to the NHS Spot Contract Delivery Manager or a clinical member of the team, and do so promptly

Pipeline & List Support:

Work through allocated patient contact lists daily, ensuring no patient falls outside agreed contact timescales

Proactively support the filling of theatre list availability, working to the priorities set by the NHS Spot Contract Delivery Manager

Flag patients who are hard to reach, unwilling to proceed, or otherwise at risk of falling out of the pathway

Data & Administration:

Accurately log every patient interaction and outcome in the CRM system, in real time wherever possible

Ensure all booking and patient details are entered correctly and completely, to support accurate scheduling

Keep patient records up to date, supporting good data hygiene across Elanic systems

Carry out general administrative tasks in support of the NHS Bookings Team as required

Key Metrics Related to the Role

Number of patients contacted / calls made per day, and adherence to agreed contact timescales

Booking conversion rate (patients contacted who go on to book an appointment or procedure)

Contribution to theatre list utilisation / fill rate

CRM data accuracy and completeness

Patient satisfaction and feedback on their booking experience

Call quality, including tone, accuracy, and adherence to process

(The above is neither inclusive nor exhaustive and other duties / objectives / goals may be reviewed and changed from time to time as business needs dictate and in agreement with job holder.)

Pay: £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

nhs call jobs in glasgow, sct

NHS Bookings Team Member

Ward Clerk - Health Records

Customer Service Advisor

Help Desk Assistant - Facilities

HR Officer

Emergency Department Receptionist

Clerical Officer/Receptionist - Specialist Children’s Services

Orthodontic Receptionist

Full Time Trainee Dental Nurse Opportunity!

253495 Security Officer - AB

Customer Service Coordinator (Maternity Cover - 14 Month Fixed-term Contract)

254348 -Clinical Secretary

Transport and People Support Worker

Secretary/Transcriptionist Integrated Community Mental Health Services F HSCP

Occupational Therapist Technician (Technical Services)

255053- Management Team Secretary

Care at Home Manager

A&E Compliance Manager

Storeperson (Technical Services)

Non-Medical Prescriber-Hamilton, Liecestershire

I want to receive the latest job alerts for nhs call in glasgow, sct

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