Senior financial advisor Work, Jobs in Glasgow, Sct (with Salaries)

Senior Financial Support Advisor
Evlo —Glasgow
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
Senior Internal Audit Lead
AGS Airports —Glasgow
- Full-time
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
6d
Group Financial Controller
FWB —Glasgow
- Full-time
- Customer service
- Analysis skills
- Accounting
Applicant Contact Advisor (Fixed Term Appointment)
Ministry of Justice —Glasgow
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
Audit Advisor
AAB —Glasgow
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Senior Ecommerce Growth Strategist & Performance Marketer
INDEZ —Glasgow
- £45,000 - £55,000 a year
- Full-time
- Remote
- Communication skills
- Annual leave
Quick apply
Sales Development Manager
Scottish Power —High Blantyre
- From £66,000 a year
- Sales
- Business development
- Analysis skills
- Annual leave
- Employee discount
6d
Procurement Manager
Morris & Spottiswood —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- Negotiation
- Annual leave
Staff Environmental Advisor - Environmental Services (Glasgow, UK)
Burns & McDonnell —Glasgow
- Full-time
- Engineering
- Bachelor's degree
- Travel
Senior Manager (Learning Specialist) - Workforce Transformation
Capgemini —Glasgow
- Hybrid work
- Business development
- AI
Manager, Investment Management Reporting
Deloitte —Glasgow
- Hybrid work
- Communication skills
- Tax experience
Assistant Director - Macroprudential, Supervision (Insurance) Financial Stability and Research Department
Bermuda Monetary Authority —Hamilton
- Doctoral degree
- Master's degree
- Financial services
5d
Executive Director - Accounting & Regulatory Policy
Morgan Stanley —Glasgow
- Full-time
- Supervising experience
- Accounting
- Communication skills
Procurement Manager
Morris and Spottiswood —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- Negotiation
- Annual leave
Quick apply
Tax Senior Manager - Large Corporate/ International Tax Specialist
Cooper Parry —Glasgow
- Full-time
- Remote
- Tax experience
5d
Associate Project Manager - Glasgow
Fitch Solutions —Glasgow
- Hybrid work
- Project management
- Organisational skills
- Software development
Value Architect - Big Deals - Managing Consultant / Senior Manager
Capgemini —Glasgow
- Hybrid work
- Business development
- Analysis skills
- Presentation skills
Director – Project Management - Global VAT Compliance & Reporting (GVCR)
RSM UK —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Project management
Cyber, Privacy & Resilience Legal Counsel – Vice President
Morgan Stanley —Glasgow
- Full-time
- Financial services
- Communication skills
Senior Road Engineer to Associate (Roads)
WSP —Glasgow
- Part-time
- Hybrid work
- Contracts
- Flexitime
- Work from home

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Senior Financial Support Advisor

Evlo -
Glasgow

Quick apply

Job details

Benefits

Cycle to work scheme
Company pension
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Financial services
Communication skills

Full job description

As a Senior Financial Support Advisor, you will play a key role in helping our customers who are experiencing financial difficulties. Your focus will be on delivering fair, tailored solutions that support customers struggling with loan repayments; while ensuring we meet all regulatory and ethical obligations. You’ll communicate with customers through a variety of channels — including phone, email, letters, and text messages — to understand their financial situation and individual circumstances. By taking the time to listen and review each case, you’ll work collaboratively with customers to create personalised plans that help them manage and clear their arrears. Throughout every interaction, you’ll demonstrate empathy, professionalism, and a commitment to achieving positive outcomes for both the customer and the business

At Evlo, we believe that everyone deserves access to fair, responsible lending — even if they’ve faced financial challenges in the past. As a direct lender, we’re proud to support customers with unsecured personal loans of £1,000 to £15,000, offering transparent terms, no application fees, and a compassionate approach.

You’ll be part of a dedicated team committed to treating customers with empathy and respect and providing tailored financial support.

Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key.

The Role

Customer Support and Engagement

Communicate effectively with customers to understand their financial situation, using empathy and active listening to agree sustainable repayment arrangements.
Use multiple communication channels — primarily phone, but also email, SMS, and written correspondence — to stay in touch with customers.
Review income, expenditure, and affordability to identify the most appropriate support options.
Work collaboratively with customers to design repayment plans that meet their needs while maintaining regulatory compliance.
Identify vulnerable customers and ensure they receive appropriate care in line with Evlo’s Vulnerability approach
Accurately update system notes to reflect all customer interactions and decisions.

Quality and Performance

Deliver consistently high-quality customer interactions, focused on empathy, professionalism, and positive outcomes.
Apply sound judgment in making customer and business-oriented decisions.
Take ownership of your personal performance, using feedback from Quality Assurance reviews to improve and grow.
Maintain compliance with FCA, Consumer Duty, and Evlo’s internal service standards.

Collaboration and Development

Work closely with colleagues across Operations, Compliance, and Collections to ensure consistent customer experience.
Support the Financial Support Team Leader in mentoring and guiding junior advisors.
Contribute to a positive, inclusive team culture that reflects Evlo’s values.

About you

2-5 years of experience in collecting on financial services portfolios, including current and future arrears activity.
Awareness and practical application of FCA regulations when helping customers in arrears.
Evidence of portfolio management experience in consumer unsecured credit
Ability to deliver exceptional arrears management with an appropriate sense of urgency and balanced forbearance treatment.
Understanding of frameworks used in collection activity and evidence of applying them effectively.
Familiarity with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcy processes.
Experience in financial services, ideally in arrears management or a regulated customer contact role.
Comfortable handling inbound and outbound customer conversations via phone and email.
Excellent customer service, negotiation, communication, empathy, and listening skills.
Strong problem-solving abilities and attention to detail.
Ability to support customers experiencing vulnerability with sensitivity and understanding.
Proven ability to work in a high-volume contact centre environment.
Sound understanding of financial hardship and regulatory expectations (FCA, Consumer Duty, TCF).
High accuracy in record-keeping and system note management.
A proactive, positive attitude and a passion for helping customers achieve fair outcomes.

Rewards

We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including:

Annual Bonus scheme
Private Healthcare for you and your partner
Life Assurance
Excellent company pension 3% employee to 8% employer contribution
25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
Cycle to Work vouchers
Retail Discounts
Techsave scheme

At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days’ paid charity/volunteering days per year.

Quick apply

Refine Your Search

senior financial advisor jobs in glasgow, sct

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I want to receive the latest job alerts for senior financial advisor in glasgow, sct

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