Senior service lead Work, Jobs in Glasgow, Sct (with Salaries)

Senior Operations Manager
Iberdrola Group —High Blantyre
- From £66,000 a year
- Annual leave
- Employee discount
6d
Director of Service Delivery
Bobo Foods Group Ltd. —Glasgow
- £105,000 - £140,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Health & wellbeing programme
Quick apply
Customer Contact Team Lead - EAY12618
East Ayrshire Council —Kilmarnock
- £32,469 - £34,762 a year
- Full-time
5d
Service Delivery Manager
SSE —Glasgow
- £77,488 - £91,285 a year
- Full-time
- Employee discount
- Gym membership
12d
Engagement and Stakeholder Lead
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
13d
Senior Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Locality Manager Children & Families
Right There —Glasgow
- £40,700 - £44,436 a year
- Monday to Friday
- Annual leave
- Life insurance
9d
Chief Corporate Services Officer
Epiphany Corporate Solutions Ltd. —Glasgow
- £120,000 - £153,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
3d
Senior Relationship Manager, Business Development, Agriculture Sector
National Westminster Bank PLC —Glasgow
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
- Annual leave
5d
Senior Coordinator
SSE —Glasgow
- £27,000 - £35,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
2d
Admin Officer (Readvertisement)
Glasgow Life —Glasgow
- £17.57 an hour
- Monday to Friday
3d
Associate Director (Regional Manager)
Cornerstone Community Care —Irvine
- £68,000 a year
- Hybrid work
- Continuous improvement
- Leadership
Quick apply
4d
Regional Mobile Repair Manager (Northern Region)
cinch —Glasgow
- Monday to Friday
- Management
- Customer service
- In-person
- Employee assistance programme
Quick apply
6d
Lead Manager Nights - Rutherglen Extra
Tesco UK —Glasgow
- Full-time
- Leadership
- Employee discount
13d
Senior Engagement Analyst- Statutory Review
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
Facilities Lead
Caledonian Sleeper —Glasgow
- £40,000.00 - £50,149.78 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
Business Support Manager
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
People Operations Director
RSM UK —Glasgow
- Full-time
- Human resources
- Leadership
4d
Customer Contact Team Lead
East Ayrshire Council —Kilmarnock
- £32,469 - £34,762 a year
5d
Loss Control Team Leader
NFU Mutual —Glasgow
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Mentoring
- Annual leave
- Employee discount
10d

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senior service lead jobs near glasgow, sct

Senior Operations Manager

Iberdrola Group
High Blantyre

Apply Now

Job details

From £66,000 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Car scheme

Qualifications

Telecommunication

Full job description

Job Title: Senior Operations Manager

Location: ScottishPower HQ, Glasgow (Hybrid)

Salary: From £66,000 per annum, up to 20% bonus, car allowance, private family medical cover + other excellent benefits

Help us create a better future, quicker

Lead the design and delivery of end-to-end collections operations, shaping strategy across payments, arrears and recovery to drive strong performance and customer outcomes. The role builds and continuously improves a robust, well-controlled operating model, using data and insight to reduce bad debt, enhance efficiency and ensure fair treatment.

By streamlining payment journeys and reducing operational inefficiencies, the role also supports more sustainable, digital-first ways of working aligned to Net Zero ambitions.

What you’ll be doing

You’ll take ownership of arrears and bad debt performance against agreed targets, using management information, insight and forward-looking analysis to shape collections strategy, prioritise interventions and improve outcomes for both the business and customers. You’ll lead regular performance reviews, building a clear and prioritised roadmap that drives improvements across people, processes, controls and technology, while balancing immediate delivery with longer-term goals.

You’ll keep a close eye on key operational measures such as arrears flow, cure rates, payment commitments, complaints and service impacts, stepping in with recommendations or escalation where needed.

You’ll work to understand and resolve the underlying causes of debt leakage, from billing challenges to payment failures and process gaps. And you’ll guide the design and effectiveness of collections communications and treatment strategies, ensuring the right balance between recovery, customer experience and regulatory expectations.

You’ll also collaborate with internal teams and external partners to deliver collections activity to a high standard, setting clear expectations and supporting improvements where required. Alongside this, you’ll maintain strong controls and processes, build capability across the team and help ensure cost-effective delivery through smart planning, partner management and ongoing optimisation.

What you’ll bring

You’ll bring a strong background in collections, debt operations or broader customer operations, ideally within a regulated environment, and be comfortable using data and insight to shape decisions, improve performance and guide strategy. And you’ll have experience designing or evolving collections approaches and operating models, understanding how to balance commercial outcomes with customer needs in more complex environments.

You’ll also be confident working across teams and with external partners, using your stakeholder management and influencing skills to drive progress and deliver results. And you’ll have a solid understanding of customer vulnerability, complaints handling and fair treatment expectations, applying this in a practical, balanced way. Strong problem-solving and change leadership capability will be key, helping you navigate challenges, align priorities and bring others with you on the journey. Experience within utilities or telecoms, particularly in regulated settings, would be a helpful advantage.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

36 days annual leave
Holiday Purchase – perfect your work/life balance with extra annual leave
Share Schemes
Payroll Giving and Charity Matched Funding
Technology Vouchers – save more and spread the cost of your technology purchases
Electric Vehicle Schemes – to help you transition to green/clean driving
Cycle to Work scheme and Public Transport Season Ticket Loans
Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
Life Assurance (4x salary)
Access to Savesmart financial wellbeing support
Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] .

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

I MPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

June-29-2026

Apply Now

Refine Your Search

senior service lead jobs in glasgow, sct

Senior Operations Manager

Director of Service Delivery

Customer Contact Team Lead - EAY12618

Service Delivery Manager

Engagement and Stakeholder Lead

Senior Customer Service Advisor

Locality Manager Children & Families

Chief Corporate Services Officer

Senior Relationship Manager, Business Development, Agriculture Sector

Senior Coordinator

Admin Officer (Readvertisement)

Associate Director (Regional Manager)

Regional Mobile Repair Manager (Northern Region)

Lead Manager Nights - Rutherglen Extra

Senior Engagement Analyst- Statutory Review

Facilities Lead

Business Support Manager

People Operations Director

Customer Contact Team Lead

Loss Control Team Leader

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