senior supervisor Work, Jobs in glasgow, sct (with Salaries)

Customer Service Supervisor
Teleperformance —Glasgow
- £33,000 a year
- Full-time
- Management
- Customer service
- Computer skills
2d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Senior Supervisor
VolkerWessels —Glasgow
- Annual leave
- Employee assistance programme
Full Time Supervisor, Kurt Geiger, Silverburn (NEW STORE OPENING)
Kurt Geiger —Glasgow
- Full-time
- Communication skills
- Employee discount
Quick apply
11d
Supervisor
Belstaff —Glasgow
Quick apply
Site Supervisor
Sureserve —Glasgow
- £18.67 an hour
- Driving
- Contracts
- Kitchen experience
- Annual leave
- Employee assistance programme
Quick apply
Supervisor Skincare / Fragrance - Silverburn, Glasgow
Sephora —Glasgow
- Weekend availability
- Sales
- Organisational skills
- Leadership
- Employee discount
Facilities Manager
Equans —Bellshill
- Full-time
- Maintenance
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Senior Officer
Bermuda Monetary Authority —Hamilton
- Master's degree
- Analysis skills
- Project management
4d
Lab Leader
Chemify Ltd —Glasgow
- Bachelor's degree
- No travel
- Leadership
Quick apply
Health Records Clerical Officer
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Computer literacy
- English
- Front desk
- Annual leave
- Employee assistance programme
14d
Central Specimen Reception Supervisor
NHS Scotland —Larbert
- £31,537 - £34,303 a year
- Weekend availability
- IT
- Typing
2d
Supply Chain Assistant
NHS Scotland —East Kilbride
- £26,696 - £28,988 a year
- Call to connect
- Communication skills
- Annual leave
- Sick pay
2d
Site Agent / Senior Site Agent
AmcoGiffen —Cumbernauld
- £55,000 - £65,000 a year
- Full-time
- Civil engineering
- Engineering
- Organisational skills
- Life insurance
Quick apply
1d
Site Manager - Fit Out
Multiplex —Glasgow
- Full-time
- University
- Annual leave
- Employee assistance programme
3d
Engineering Supervisor
West Coast Motors (Glasgow) —Glasgow
- Full-time
- Maintenance
- Organisational skills
Quick apply
10d
Environmental Assessment Specialist
Kent —Glasgow
- Project management
- Communication skills
8d
Warehouse Issuing Supervisor
ABP UK —Glasgow
- £15.60 an hour
- Full-time
- Organisational skills
- Warehouse experience
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Security Manager
Mitie —Glasgow
- Weekend availability
- Hospitality
- Supervising experience
- Continuous improvement
Project Manager
RSE —Cumbernauld
- Engineering
- Project management
- Electrical Engineering
- Employee discount

I want to receive the latest job alerts for senior supervisor in glasgow, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Supervisor

Teleperformance -
Glasgow

Apply Now

Job details

Full-time
£33,000 a year
2 days ago

Qualifications

Management
Customer service
Complaint handling
Computer skills
Financial services
Leadership
Communication skills

Full job description

Overview:

Customer Service Supervisor

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional service when delivering outcomes for our customers.

Location: Work at home - UK only, we cannot accept applications from abroad

Salary: £33,000

Hours: full-time, flexibility required

Job Summary / Overview

Main responsibilities of the role include:

Leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.
You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards.
Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders.
To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities

Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team
Be point of escalation for all escalated complaints
Communicate accurately and professionally with the ability to make informed decisions
Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
Identify root cause and have the ability to report and recommend any actions for continuous improvement
Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
Can demonstrate the ability to construct clear and concise written communications, using correct selling and grammar, specific to formal complaints
Is able to demonstrate experience in complex, regulated customer service environment
Can confidently manage assigned workloads at a team level
Able to prioritise workloads to meet targets and timelines

Required Skills

Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
Passionate about people engagement and delivering excellent customer service
Attention to detail
Is able to demonstrate excellent communication skills both verbally and in writing
Comprehensive technical/computer skills
Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

People focused
Excellent communication and influencing skills
Advanced relationship building and stakeholder management skills
Advanced levels of resilience and focus
Self-motivated and can motivate others, with can-do attitude

Apply Now

Refine Your Search

senior supervisor jobs in glasgow, sct

Customer Service Supervisor

Service Desk Team Leader - Glasgow Head Office

Senior Supervisor

Full Time Supervisor, Kurt Geiger, Silverburn (NEW STORE OPENING)

Supervisor

Site Supervisor

Supervisor Skincare / Fragrance - Silverburn, Glasgow

Facilities Manager

Senior Officer

Lab Leader

Health Records Clerical Officer

Central Specimen Reception Supervisor

Supply Chain Assistant

Site Agent / Senior Site Agent

Site Manager - Fit Out

Engineering Supervisor

Environmental Assessment Specialist

Warehouse Issuing Supervisor

Security Manager

Project Manager

I want to receive the latest job alerts for senior supervisor in glasgow, sct

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected