supervisor / team leader Work, Jobs in glasgow, sct (with Salaries)

Customer Service Supervisor
Teleperformance —Glasgow
- £33,000 a year
- Full-time
- Management
- Customer service
- Computer skills
2d
Nightshift Cleaning Team Leader
ABM —Glasgow
- £16.05 an hour
- Full-time
- Customer service
- English
- Leadership
Retail Supervisor - Full Time
Farmfoods —Paisley
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
14h
Assistant Operations Manager
First Bus —Blantyre
- Up to £53,800 a year
- Full-time
- Management
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Replenishment Manager
B&M Retail —Glasgow
- £27,873 a year
- Weekend availability
- Hospitality
- Team management
- Organisational skills
- Employee discount
Supervisor Makeup - Silverburn, Glasgow
Sephora —Glasgow
- Weekend availability
- Sales
- Organisational skills
- Leadership
- Employee discount
Overhead Lines Operative (Cambuslang)
Iberdrola Group —Cambuslang
- Up to £32,350 a year
- Overtime
- Customer service
- Driving
- Annual leave
- Employee discount
Estates Building Supervisor
NHS Scotland —Stirling
- £34,544 - £43,039 a year
- Full-time
- Travel
10d
Team Member
Inflata Nation Glasgow —Glasgow
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Flexible schedule
Quick apply
7d
Lab Leader
Chemify Ltd —Glasgow
- Bachelor's degree
- No travel
- Leadership
Quick apply
Production Team Leader - Backshift
Albert Bartlett —Airdrie
- £14.26 an hour
- Overtime
- Quality control
- Leadership
- Communication skills
- Free parking
Quick apply
Warehouse Supervisor
British Heart Foundation —Clydebank
- £24,169.60 a year
- Weekend availability
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
People & Service Team Leader
River Island —Glasgow
- £27,520 a year
- Weekend availability
- Sales
- Leadership
- Communication skills
- Employee discount
Quick apply
8d
Site Supervisor
Sureserve —Glasgow
- £18.67 an hour
- Driving
- Contracts
- Kitchen experience
- Annual leave
- Employee assistance programme
Quick apply
Restaurant Team Leader
Goulding's Garden Centre —Carluke
- From £14.42 an hour
- Full-time
- Hospitality
- Customer service
- Driving
- Store discount
- Employee discount
Quick apply
10d
Retail Supervisor
Screwfix —Glasgow
- £14.08 an hour
- Weekend availability
- Employee discount
3d
Overhead Lines Operative (Kilmarnock)
Iberdrola Group —Kilmarnock
- Up to £32,350 a year
- Overtime
- Customer service
- Driving
- Annual leave
- Employee discount
Nightshift Cleaning Team Leader
ABM UK —Glasgow
- £16.05 an hour
- Full-time
- Customer service
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
Supervisor
Savers —Irvine
- £13.50 - £13.65 an hour
- Weekend availability
- Employee assistance programme
- Sick pay
9d
Facilities Manager
Equans —Bellshill
- Full-time
- Maintenance
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme

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supervisor / team leader jobs near glasgow, sct

Customer Service Supervisor

Teleperformance -
Glasgow

Apply Now

Job details

Full-time
£33,000 a year
2 days ago

Qualifications

Management
Customer service
Complaint handling
Computer skills
Financial services
Leadership
Communication skills

Full job description

Overview:

Customer Service Supervisor

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional service when delivering outcomes for our customers.

Location: Work at home - UK only, we cannot accept applications from abroad

Salary: £33,000

Hours: full-time, flexibility required

Job Summary / Overview

Main responsibilities of the role include:

Leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.
You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards.
Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders.
To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities

Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team
Be point of escalation for all escalated complaints
Communicate accurately and professionally with the ability to make informed decisions
Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
Identify root cause and have the ability to report and recommend any actions for continuous improvement
Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
Can demonstrate the ability to construct clear and concise written communications, using correct selling and grammar, specific to formal complaints
Is able to demonstrate experience in complex, regulated customer service environment
Can confidently manage assigned workloads at a team level
Able to prioritise workloads to meet targets and timelines

Required Skills

Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
Passionate about people engagement and delivering excellent customer service
Attention to detail
Is able to demonstrate excellent communication skills both verbally and in writing
Comprehensive technical/computer skills
Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

People focused
Excellent communication and influencing skills
Advanced relationship building and stakeholder management skills
Advanced levels of resilience and focus
Self-motivated and can motivate others, with can-do attitude

Apply Now

Refine Your Search

supervisor / team leader jobs in glasgow, sct

Customer Service Supervisor

Nightshift Cleaning Team Leader

Retail Supervisor - Full Time

Assistant Operations Manager

Replenishment Manager

Supervisor Makeup - Silverburn, Glasgow

Overhead Lines Operative (Cambuslang)

Estates Building Supervisor

Team Member

Lab Leader

Production Team Leader - Backshift

Warehouse Supervisor

People & Service Team Leader

Site Supervisor

Restaurant Team Leader

Retail Supervisor

Overhead Lines Operative (Kilmarnock)

Nightshift Cleaning Team Leader

Supervisor

Facilities Manager

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