Our Training & Competence team helps colleagues build the skills, confidence and consistency they need to deliver a brilliant experience for customers, particularly across Complaints and Financial Crime. We design accessible, practical learning that translates into performance uplift — combining strong training needs analysis with engaging delivery and robust evaluation.
You’ll thrive in a fast‑paced, close‑knit team where trust and mutual support are essential. We’re looking for someone with a genuine growth mindset — someone who’s eager to learn, confident in owning their workload, and proactive in driving progress forward. The right candidate for this role will be agile, quick to adapt to an ever-changing landscape and able to seize opportunities and face challenges head on.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our sites. This is anticipated to be quarterly in Glasgow, Gosforth, or Leeds. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
You’ll take ownership of the full learning cycle — from training needs analysis and skills gap assessment through scoping, design, delivery and evaluation using models like Kirkpatrick, ADDIE and Bloom’s. You’ll shape smart, evidence‑based proposals that tackle root causes, not just request “more training”, and you’ll bring stakeholders with you. You’ll design blended learning that hits the mark for different audiences, build modern digital learning through eLearning design, storyboards and assessments, and create content using tools such as Articulate, Learning Management System platforms, Microsoft 365 and video editing.
You’ll deliver confidently in both face‑to‑face and virtual settings — managing group dynamics, coaching with empathy and handling challenging conversations with emotional intelligence. You’ll uphold strong quality and governance standards, keep documentation audit ready, and use structured delivery approaches to manage risks, dependencies and progress. And you’ll measure what matters: interpreting learning analytics, acting on feedback and linking learning outcomes directly to workplace performance.
As a minimum requirement, you’ll need to have:
Demonstrable experience designing and delivering face-to-face and virtual learning, with confidence managing group dynamics and adapting in the moment
Understanding of the end-to-end learning cycle, from scoping to the delivery and evaluation of a training programme
Experience in senior stakeholder management and the ability to confidently convey complex messages in a direct manner
Proven scoping capability, including stakeholder questioning, data interpretation and problem diagnosis
Confidence in facilitating learning and managing diverse delegate groups
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
