Groups reservations Work, Jobs in Glasgow (with Salaries)

Groups Reservations Agent
Valor Hospitality —Glasgow
- £27,456 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Receptionist
RAD Hotel Group —Glasgow
- £11.05 - £12.91 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
Quick apply
10d
Receptionist
Dalata —Glasgow
- Full-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
10d
Group & Events Executive - Courtyard Glasgow SEC
Hotel Co 51 —Glasgow
- Full-time
- Hotel
- Organisational skills
- Hotel experience
Quick apply
Hotel Reception Supervisor
RMG Hotel Group —Glasgow
- From £12.80 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
3d
Northern UK BDM - Regional Lead
First Table —Glasgow
- Full-time
- CRM software
- Hospitality
- Sales
- Flexible schedule
- Referral programme
Quick apply
Front Office Manager
Radisson Hotel Group —Glasgow
- Full-time
- Hotel
- Organisational skills
- Front desk
- Employee discount
Quick apply
12d
Restaurant Manager
RAD Hotel Group —Glasgow
- Overtime
- Hospitality
- Restaurant management
- Hotel
- Employee discount
Quick apply
10d
Full-time supervisor, The Caravan Shop, Kelvinbridge
Cultar Restaurant Group —Glasgow
- From £13.25 an hour
- Weekend availability
- Hospitality
- Bar
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Technical Business Support Consultant
Northern Marine Group —Glasgow
- Customer service
- Business
- Communication skills

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Groups Reservations Agent

Valor Hospitality -
Glasgow

Quick apply

Job details

Full-time
£27,456 a year

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount
Referral programme

Qualifications

Hospitality
Sales
Customer service
English
Computer skills
Communication skills
Negotiation

Full job description

Group Reservations Agent
£27,456 per annum, 40 hours per week (5 days)

Are you a dynamic and customer-focused professional with a passion for driving revenue and business growth?

We are seeking a Group Reservations Agent to join our dedicated team. In this role, you will implement strategies to maximize business growth through effective pricing, inventory controls, and the conversion of enquiries. You will be an ambassador of our purpose, values, and behaviors, ensuring superior customer service and operational excellence.

Key Responsibilities:

Utilise effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors.
Keep competitor information up-to-date and conduct visits to competitor hotels as needed.
Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict, and BDRC, where applicable.
Promote a team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel.
Consider total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data.
Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
Undertake any reasonable project or request from the General Manager to grow and improve the business.

Qualifications:

Administration, switchboard, and computer experience
Previous hospitality or retail experience
Previous Customer Service experience
Good understanding of written and spoken English language
Ability to speak a foreign language is a plus

Desired Attributes: Outgoing personality, highly motivated, enthusiastic, and a good team player with a creative flair. Strong sales, customer care, and negotiation skills. Strong verbal and written communication skills. Ability to remain focused and prioritize tasks under pressure.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
Discounted stays for friends and family.
50% discount when dining in our restaurants and bars.
Free meals while on duty, keeping you well-fuelled.
Access to high-street discounts on a range of shops, experiences and more.
Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.
Internal development programmes, designed to support you as you grow within your role.
Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Quick apply

Refine Your Search

groups reservations jobs in glasgow

Groups Reservations Agent

Receptionist

Receptionist

Group & Events Executive - Courtyard Glasgow SEC

Hotel Reception Supervisor

Northern UK BDM - Regional Lead

Front Office Manager

Restaurant Manager

Full-time supervisor, The Caravan Shop, Kelvinbridge

Technical Business Support Consultant

I want to receive the latest job alerts for groups reservations in glasgow

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