As the IFS System Support Analyst will play a key role in supporting, maintaining, and enhancing the IFS ERP platform across functions within a fast‑paced engineering business. This role blends operational support, system documentation, user training, and continuous improvement. This is an ideal role for for someone with a projects and/or procurement background who is eager to expand into systems, process optimisation, and cross‑functional collaboration.
Key Responsibilities
IFS Support & Ticket Management
- Manage and resolve IFS support tickets across projects and procurement modules.
- Identify common issues, recurring themes, and opportunities for process improvement.
- Support the Projects and Procurement Systems Lead in troubleshooting and root‑cause analysis.
- Monitor query screens daily, flag errors, and learn how to resolve them with guidance.
Documentation & Training
- Maintain and update ClickLearn documentation for all projects & procurement processes.
- Create new ClickLearn content for additional projects & procurement areas as knowledge grows.
- Work through existing projects & procurement ClickLearns lower environments to build broad system understanding.
- Deliver user training sessions and support new starters or new process rollouts.
Continuous Improvement & Stakeholder Engagement
- Engage proactively with projects & procurement teams and business stakeholders to identify areas for improvement.
- Promote best practices, encourage adoption of standardised processes, and support change management.
- Recognise and champion standout users and SMEs across the business.
Project & Upgrade Support
- Participate in Go Live Implementations, training and rollout activities.
- Support system upgrade testing, including regression testing and validation of new functionality.
- Assist with KPI reporting for fresh tickets and system performance metrics
- Maintain base data within IFS to ensure accuracy and consistency.
- Over time, take on additional responsibilities in IFS such as: Time corrections, User setup and permissions and company configuration
- Supporting acquisitions by understanding new business processes and helping integrate them into IFS and MARCH workflows
Daily Tasks
- Run Transfer Transactions jobs.
- Monitor query screens for errors and escalate or resolve as appropriate.
- Support users with day‑to‑day IFS queries and issues.
- Experience working with ERP systems — IFS experience is essential.
- Understanding of projects & procurement processes (in addition to supply chain, finance, service, CRM and HR).
- Projects and/or procurement background beneficial but not essential.
- Positive, proactive mindset with a strong willingness to learn.
- Confident working independently and collaboratively within a team.
- Strong communication skills and ability to engage with stakeholders at all levels.
- Comfortable working in a changing environment and motivated by challenge and growth
- A competitive salary and benefits package appropriate to this position
- An employer who values the ongoing wellbeing of its employees
- Career development within a successful and growing business
About Us
We are MARCH®. The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board.
Why March?
Progress is People.
MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences.
