The Post
The post of Student Conduct and Casework Officer is part of Academic Registry and sits within the Student Conduct and Casework area of the team, which is responsible for the management, delivery and development of the University’s arrangements, policies and procedures relevant to student conduct and casework including, student discipline, complaints handling, academic appeals, fitness to study.
The team supports the Academic Registrar and works in conjunction with the rest of the Academic Registry team in the successful delivery of Academic Registry objectives. The team also works collaboratively with the University’s Academic and Professional Services teams to achieve institutional objectives.
The Student Conduct and Casework Officer plays a key role in coordination and delivery, across activity including that relevant to complaints handling, academic appeals, student discipline and fitness to study, and is also required to ensure that records, data, and management information are consistently maintained robustly and accurately and provided as required.
Description of Duties
- Deliver consistently excellent administrative and coordinating input to the team’s caseload, monitoring actions, timelines and risk
- Demonstrate consistently high levels of attention to detail, and strict adherence to specified policy, procedure and standard operating procedures throughout the undertaking of all duties and work tasks
- Enable investigation and other required meetings and activity through high quality coordination, communications and administrative input in line with agreed approaches and formats
- Coordinate the handling of appeals in terms of triage, information gathering as required, record keeping, presentation of information to decision-makers and preparation of draft responses
- Contribute to the management of the University’s arrangements for complaints handling with the central objective of resolving straightforward complaints swiftly and effectively, in line with the complaints handling procedure and required standards of communication
- Ensure that all required records, information and data in relation to the caseload are created and retained appropriately and accurately, and within data retention parameters
- Monitor the caseload and make management information available as required for the purposes of the team’s delivery and to the Head of Student Conduct and Casework and/or the Academic Registrar
- Prepare a range of reports as required, including data reporting and analysis.
- Coordinate the appropriate preparation of responses to Freedom of Information and Subject Access requests as required
- Work with an approach that is agile, responsive and adaptable, and that ensures multiple, often competing priorities, continue to progress even in times of high-volume workload
- Work with an approach that ensures consistent adherence to the requirements of GDPR and appropriate confidentiality within the parameters and circumstances of each case
- Engage professionally and effectively with students, external agencies and individuals and a wide range of staff members in respect of the caseload and the area’s activities as required
- Nurture a broad internal and external network, including the Students’ Union, which facilitates and supports an institutional awareness and understanding of the various student conduct and casework procedures, and a join-up across different areas as required
- Act as a consistently professional and solution-focused ambassador for Academic Registry as a whole
- Contribute to planning and development and contribute to a culture of continuous improvement within the Academic Registry team
- Undertake any other duties as may be required as directed by the Head of Student Conduct and Casework and/or the Academic Registrar
Essential Criteria
Qualifications
- Degree level or equivalent qualifications or demonstrable relevant professional experience
Knowledge & Experience
- Demonstrable expertise in operating and delivering effectively in line with a range of specified formal policies, procedures and regulations
- Demonstrable experience in managing multiple logs of data and information
- Expertise and experience of operating within confidentiality parameters
Skills & Attributes
- Excellent organisational skills with the ability to effectively coordinate a multi-task, high-volume workload
- Excellent administrative skills including experience of using a range of Microsoft Office packages
- Excellent communication skills with demonstrable ability to communicate effectively at all levels, both orally and in writing, with a wide range of stakeholders including students/service users
- Ability to work independently and with initiative, but to also operate successfully in team and wider collaborative contexts
- Excellent attention to detail, with a proven approach of working with accuracy, and within specified deadlines
- Resilience and ability to cope with reading or hearing details of matters that are raised through complaint, discipline, appeals and fitness to study
- IT skills, including proficiency in the use of the Microsoft Office suite, particularly Excel, and operational knowledge of the use of complex student databases
- Excellent analytical, evaluation and problem-solving skills
Desirable Criteria
- Experience in dealing with difficult situations and conversations
- Skills in risk identification and management
- Experience in the presentation of statistical information
- Experience in complaints handling
- Experience in the operational administration and support of conduct/complaint investigations
Additional Information
Full time.
Open ended.
The closing date for applications is midnight on Tuesday 09 June 2026.
Interviews are expected to take place on Monday 22 June 2026.
There is an expectation that work will be undertaken in the UK.
This role may be eligible for sponsorship depending on candidate circumstances under SOC code 2439.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
Behaviours and Competencies
The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.
- Managing self and personal skills
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
- Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
- Finding solutions
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
- Embracing change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
- Using resources effectively
Identifying and making the most productive use of resources including people, time, information, networks and budgets.
- Engaging with the wider context
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
- Developing self and others
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
- Working together
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
- Achieving Results
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
The University
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.
The University has more than 17,500 students globally and employs 1,500 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland’s University for Sporting Excellence.
We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.
Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 100 institutions in the world for our contribution to meeting 10 of the 17 UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).
Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver three major University-led projects: the National Aquaculture Technology and Innovation Hub, Scotland’s International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni
Job Reference: SERV02082
