Helpdesk support Work, Jobs in Glemsford, Sfk (with Salaries)

Customer Support Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
2d
Application Support Analyst
MultiFreight Limited —Ipswich
- £27,000 - £30,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
2d
Systems Officer
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Annual leave
- Employee discount
7d
IT Technician
Plan IT Consulting Ltd —Ipswich
- £26,000 - £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Organisational skills
- Free parking
- Bereavement leave
Quick apply
Junior Functional Analyst
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- University
- Continuous improvement
- No degree
2d
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
6d
Administrator
OCS Group —Ipswich
- Weekend availability
- Microsoft Office
- Recruiting
- IT
Facilities & Reception Coordinator
First Response Group —Ipswich
- £14 an hour
- Monday to Friday
- Microsoft Word
- Organisational skills
- Front desk
Quick apply
9d
Customer Service Advisor
First Bus —Ipswich
- £27,000 a year
- Computer literacy
- Data entry
- Employee assistance programme
9d
Maintenance Assistant | Operations Group | Estates and Facilities | LMB 2625
UK Research and Innovation (UKRI) —Cambridge
- £25,772 - £30,032 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
Apprentice First Line Digital Support Technician
Inntel Ltd —Feering
- £18,540 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Account Manager
OCS Group —Ipswich
- Remote
- Training & development
Quick apply
11h
Building Services Engineer Electrical Bias
Kier Group —Ipswich
- Full-time
- Communication skills
IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
Workplace Coordinator
ISS Facility Services —Cambridge
- Computer literacy
- Front desk
- Computer skills
Quick apply
Multi Skilled Engineer
Emcor —Bury St. Edmunds
- £54,080 a year
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Maintenance Engineer (Electrical Bias)
The Babraham Research Campus —Babraham
- £38,000 - £43,000 a year
- Overtime
- Microsoft Excel
- Computer literacy
- Maintenance
- Free parking
Quick apply

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Application Support Analyst
MultiFreight Limited —Ipswich
Help customers make the best use of our software. Provide application support via telephone, email and Microsoft Teams. A positive, customer-focused attitude.
£27,000 - £30,000 a year
Quick apply
2d
Data Analyst
Bleckmann Solutions UK Ltd —Bury St. Edmunds
Minimum of 2 years' administrative experience within a logistics, warehousing, or supply chain environment. Collaborate closely with site management teams to…
£29,288.09 a year
Quick apply

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helpdesk support jobs near glemsford, sfk

Customer Support Administrator

University of Cambridge -
Cambridge

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Job details

Permanent | Part-time
£31,236 - £35,608 a year
2 days ago

Qualifications

Microsoft Word
Stakeholder liaison
Administrative support experience
Process improvement
Internal department liaison
Microsoft Office Suite
Administrative experience
Telecommunication
Customer support
Communication skills
Help desk

Full job description

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.

As a Customer Support Administrator you will:

Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
Liaise directly with University staff from all departments and colleges over order & billing enquiries.
As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
Review, develop and maintain office processes and procedures to provide efficiencies where possible.

This role is offered on a permanent contract, usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.

What you will need:

Experience of working in an administrative role.
Experience of working in a customer service role.
Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
Excellent organisation skills, accuracy and attention to detail.
Excellent verbal, written and interpersonal communication skills.
Proven ability to develop and maintain your own knowledge in your field.
Proven experience of managing orders, invoicing & billing queries.
Experience of working in an IT department would be desirable.
Experience of dealing with corporate mobile phone contracts would be desirable.
Experience of supporting communication services (e.g. MS Teams, Zoom, etc.) would be desirable.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

If you would like more information about this role, informal enquiries can be directed by email to [email protected].

Please quote reference VC50700 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Apply online

Apply Now

Refine Your Search

helpdesk support jobs in glemsford, sfk

Customer Support Administrator

Application Support Analyst

Systems Officer

IT Technician

Junior Functional Analyst

IT Engineer

Administrator

Facilities & Reception Coordinator

Customer Service Advisor

Maintenance Assistant | Operations Group | Estates and Facilities | LMB 2625

Apprentice First Line Digital Support Technician

Account Manager

Building Services Engineer Electrical Bias

IT Operations Manager

Workplace Coordinator

Multi Skilled Engineer

Maintenance Engineer (Electrical Bias)

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