Customer support representative Work, Jobs in Glenfield, Lec (with Salaries)

Credit Hire Advisor
Hastings Direct —Leicester
- From £28,800 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leicester
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Advisor Home
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Referral programme
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leicester
- £3,800 a month
- Full-time
Quick apply
Admin and Business Support Officer Level C
Leicester City Council —New Parks
- £26,427 - £26,847 a year
- Full-time
- Microsoft Word
- Administrative experience
- Data entry
- Annual leave
- Employee discount
11d
Travel Sales, Associate - Velocity Black UK (Remote)
Capital One UK —Nottingham
- Weekend availability
- Remote
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
General Assistant
BaxterStorey —Leicester
- £13.45 an hour
- Day shift
- Serving
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
8d
Brand Representative - Highcross, Hollister
Hollister —Leicester
- Customer service
- Organisational skills
- Store discount
- Employee discount
Retail Sales Advisor - Leicester
Oak Furnitureland —Leicester
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Sales Development Representative
Wilmington plc —Leicester
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Annual leave
- Employee discount
Transport Controller / Planner
EMED Group —Leicester
- £13.55 an hour
- 12 hour shift
- Nursing home
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Leicester
- Hybrid work
- Business development
- Travel
- Annual leave
- Work from home
Quick apply
Customer Service Representative
William Hill —Leicester
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
1d
Digital and Systems Support Officer
Leicester City Council —Leicester
- £33,119 - £35,570 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
General Assistant
BaxterStorey UK —Leicester
- £13.45 an hour
- Part-time
- Serving
- Customer service
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
8d
Collections Representative - Lending
Hastings Direct —Leicester
- From £26,850 a year
- Full-time
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
8d
Sales and Marketing Executive
JBF INC —City of Leicester
- £500 - £600 a week
- Part-time
- Sales
- Customer service
- Analysis skills
Quick apply
8d
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- Business development
- Computer skills
- In-person
- Annual leave
- Work from home
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Glenfield
- £3,800 a month
- Full-time
- Sales
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Coventry
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
3d

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customer support representative jobs near glenfield, lec

Credit Hire Advisor

Hastings Direct -
Leicester

Apply Now

Job details

Full-time
From £28,800 a year

Benefits

Cycle to work scheme
Company pension
Tech scheme
Life insurance
Referral programme

Qualifications

Quantum assessment for claims settlement
Customer service call handling
Motor insurance claims handling
Complaint handling
Customer interaction
Communication skills

Full job description

Third Party Claims – Credit Hire Advisor

Do you have fantastic people skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?

Working Hours/ Shift Patterns: You will work 37.5 hours per week, Monday to Friday 09:00 – 17:00.

Training: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £28,800 plus benefits

Location: The core training lasts for the first 8 weeks of your role and is completed virtually.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve.

Your role:

As a Credit Hire Claims Handler, you'll be responsible for managing a portfolio of credit hire claims. You'll take full ownership of the claim from first notification of the hire claim until it has been settled, whilst delivering the best financial outcome in line with our business strategy.

You'll need to accurately identify the correct liability status, indemnity position and manage and control hire spends through negotiation, investigation and provision of services.

What will you be doing?

Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required
Proactively managing the customer claims journey to protect their interests
Making correct and timely liability and indemnity decisions
Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills
Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy
Servicing inbound calls from third parties, customers, garages, representative and other suppliers
Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced
Ownership of any complaints with a focus on providing a resolution on day one

What are we looking for?

Outstanding communication skills and attention to detail
Strong customer focus
Good commercial awareness
Drive for self-development
Strong decision making skills

What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits you’ll receive:

Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at [email protected] prior to starting any assessments, in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

Apply Now

Refine Your Search

customer support representative jobs in glenfield, lec

Credit Hire Advisor

JUNIOR SALES ADVISOR

Customer Advisor Home

JUNIOR SALES CONSULTANT

Admin and Business Support Officer Level C

Travel Sales, Associate - Velocity Black UK (Remote)

General Assistant

Brand Representative - Highcross, Hollister

Retail Sales Advisor - Leicester

Sales Development Representative

Transport Controller / Planner

Sales Development Representative - Digital Commerce

Customer Service Representative

Digital and Systems Support Officer

General Assistant

Collections Representative - Lending

Sales and Marketing Executive

Business Development Representative

Junior Commercial Advisor

Operational Support Officer

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