helpdesk assistant Work, Jobs in glenrothes, fif (with Salaries)

Telephone Helpdesk Assistant
Your Conveyancer Limited —Dunfermline
- From £25,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Store discount
- Health & wellbeing programme
Quick apply
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Cushman & Wakefield —Edinburgh
- Microsoft Outlook
- Customer service
- English
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Telephone Helpdesk Assistant

Your Conveyancer Limited -
Dunfermline

Quick apply

Job details

Permanent | Full-time
From £25,000 a year
5 days ago

Benefits

Store discount
Health & wellbeing programme
Company pension
Company events
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

Bilingual
Customer service
English
Data entry
Phone etiquette

Full job description

As a result of the recent progression of employees internally, we are delighted to be able to offer the opportunity for the right candidate to join our active and busy Telephone Helpdesk. As this role is predominantly telephone based, previous experience in customer service and on telephones is essential. Candidates selected for interview will use their CVs to show relevant experience in a similar role and will demonstrate that they are confident to support our clients on the telephone and be the friendly, helpful and informative voice of Your Conveyancer.

If you can demonstrate …

previous experience in a telephone based role;
commitment to a friendly and informative service to clients and borrowers;
a confident telephone manner;
willingness to learn new skills; and
a desire to work as part of a motivated and fast-paced team.

…we can offer you:

full training within a supportive and forward-thinking company and team; and
opportunities to fulfil your potential and grow within the company

Role Profile

Helpdesk Assistants are responsible for responding to all calls coming into the Remortgage department. Their role is crucial to supporting the Case Managers and enabling them to provide the best quality service to all clients.

Key responsibilities and duties include:

taking all calls incoming to the Remortgage department;
carrying out the Welcome Calls to verify information;
following the company’s Caller Verification Policy;
assisting callers by providing updates and responses to queries;
directing calls to Case Managers as required;
administrative tasks should as filing and downloading documents.

Please note that all offers of employment are subject to a criminal background check and provision of a credit report. Employment references will be required.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Referral programme
Store discount

Work Location: In person

Quick apply

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Telephone Helpdesk Assistant

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