Helpdesk team leader Work, Jobs in Glossop, Dby (with Salaries)

IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Customer Service Consultant
HSBC Global Services Limited —Sheffield
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
3d
IT Team Leader
Innovative Technology Ltd —Oldham
- Full-time
- Azure
- IT
- Free parking
- Flexible schedule
10d
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
Jeopardy Supervisor
Equans —Rotherham
- Full-time
- Analysis skills
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Engagement & Organisational Development Assistant & Divisional Support
The Christie NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Microsoft Office
9d
Critical Facilities Engineer-Cooling
Salute Inc. —Manchester
- Full-time
- Maintenance
- Communication skills
Quick apply
3d
ITSM Helpdesk Specialist (ITIL)
Tesco Mobile —Manchester
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Employee assistance programme
Lean Practitioner
Mitie —Stockport
- Full-time
- Continuous improvement
- Communication skills
12d
Software Engineer
HSBC Global Services Limited —Sheffield
- Full-time
- DevOps
- Java
- JavaScript
8d
Senior Technician (Chemotherapy e-Prescribing)
Sheffield Teaching Hospitals NHS Foundation Trust —Sheffield
- £32,073 - £39,043 a year
- Weekend availability
13d
Senior Manager, Cloud Technology Controls
HSBC Global Services Limited —Sheffield
- Full-time
- IT
- SDLC
9d
Maintenance Electrician
CBRE —Bolton
- Full-time
- Customer service
- HVAC
- Communication skills
Area Workplace Manager
Government Property Agency —Manchester
- £56,500 - £62,554 a year
- Full-time
- Hospitality
- Management
- Customer service
5d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Static Technical Operative - Electrical
Equans —Manchester
- Full-time
- HVAC
- Annual leave
- Employee assistance programme
1d

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IT Apprentice

QA Apprenticeships -
Rotherham

Apply Now

Job details

Full-time
£15,600 a year

Benefits

Company events

Qualifications

TCP
Operating systems
GCSE
Ticket management
Computer networking
IT
TCP/IP
Communication skills
Time management

Full job description

About IT Desk:

IT Desk is a multi-award-winning business and has been established since 2006, supporting businesses throughout South Yorkshire and beyond. Our role is to keep our client’s IT infrastructure operation and secure at all times. We a committed to delivering excellence in customer service to our customers.

About the role:

We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will be able to work well within a team and be able to work on your own and you will be confident in communicating via the phone, chat, or email.

Responsibilities:

Manage your own diary
Manage tickets assigned to you
Report to the Team Leader
Monitor own SLA
Liaise with customers
Take inbound calls for support
Assign tickets raised for support via email
Log tickets onto the helpdesk system and take detailed notes in relation to a fault
Provide assistance with other engineers
Attend any training necessary
Meet KPI’s
Windows desktop repair and configuration

What we are looking for:

Basic TCP/IP knowledge and an understanding of networking
Hardware skills – able to rebuild desktops/laptops and reinstall operating systems
Able to diagnose and troubleshoot problems
Experience with using Microsoft 365 is preferable
Good time management skills
Self-organization and the ability to be self-motivated in ticket management
An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally
Good IT skills, including the use of spreadsheets
A professional manner and presentable appearance for meeting customers/clients
Initiative and good decision-making skills with the ability to work to deadlines

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm

Benefits:

Onsite gym
Free tea and coffee
Company social events throughout the year (From meals out, to escape rooms and off road driving to name a few!)
Daily breakfast options
Weekly lunch bought with the Team Pleo Card
Vitality health care
Flexible working

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

helpdesk team leader jobs in glossop, dby

IT Apprentice

Customer Service Consultant

IT Team Leader

Customer Service Advisor

Jeopardy Supervisor

Engagement & Organisational Development Assistant & Divisional Support

Critical Facilities Engineer-Cooling

ITSM Helpdesk Specialist (ITIL)

Lean Practitioner

Software Engineer

Senior Technician (Chemotherapy e-Prescribing)

Senior Manager, Cloud Technology Controls

Maintenance Electrician

Area Workplace Manager

Mobile Technical Operative - Mechanical

Static Technical Operative - Electrical

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