Customer experience Work, Jobs in Gloucester, Eng (with Salaries)

Customer Service Advisor
Gloucester Quays —Gloucester
- £13.45 an hour
- Part-time
- Microsoft Word
- Customer service
- Continuous improvement
- Employee discount
Quick apply
6d
Retail Associate
TK Maxx —Gloucester
- Part-time
- Customer service
- No experience needed
- Employee discount
16h
Store Assistant
Aldi —Gloucester
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
General Assistant
Hobbycraft —Gloucester
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
- Employee discount
6d
Retail Assistant
Iceland —Gloucester
- £11.60 - £12.71 an hour
- Part-time
12d
Games Centre Assistant
Be Lucky —Gloucester
- £12.71 - £13.77 an hour
- Weekend availability
- Maintenance
- Front desk
- In-person
Quick apply
11d
Sales Assistant (Part-Time)
Pandora Jewelry —Gloucester
- £13.25 an hour
- Part-time
- Customer service
- Employee discount
7d
General Advisor
Cash Converters UK Stores Ltd —Gloucester
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- English
- Accounting
- Store discount
- Employee discount
Quick apply
5d
Store Assistant
Toolstation —Gloucester
- £12.87 an hour
- Part-time
- Customer service
- Employee discount
5d
Barista - Gloucester DT
Starbucks Coffee Company —Gloucester
- £8.08 - £12.84 an hour
- 8 hour shift
- Serving
- Hospitality
- Customer service
- Store discount
- Employee discount
Quick apply
1d
Sales Assistant
Schuh —Cheltenham
- Part-time
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
8d
Cloakroom Attendant
Play Nightclub Gloucester —Gloucester
- £13.50 - £15.50 an hour
- Full-time
- No experience needed
- In-person
- Employee discount
Quick apply
Sales Associate
H.Samuel —Gloucester
- £12.71 an hour
- Part-time
- Customer service
- Employee discount
13h
Ice Marshal
Christmas Ice Rinks Ltd —Gloucester
- £7.55 - £12.21 an hour
- Part-time
- Customer service
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
14d
Warehouse Operative - Nights
Creed Foodservice —Cheltenham
- £31,558.80 a year
- Full-time
- Forklift
- Quality control
- Food service experience
- Store discount
- Health & wellbeing programme
Quick apply
6d
Customer Service Specialist
IONOS EN —Gloucester
- £26,000 a year
- Weekend availability
- Sales
- No experience needed
- Communication skills
- Free parking
- Annual leave
Quick apply
17h
Sales Assistant - Flexible hours
City Plumbing —Gloucester
- £12.71 - £13.93 an hour
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Customer Service Specialist
IONOS —Gloucester
- £26,000 a year
- Weekend availability
- Sales
- No experience needed
- Communication skills
- Free parking
- Annual leave
13h
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Warehouse Operative
The Tyre Group —Gloucester
- From £26,107 a year
- Full-time
- Forklift
- Warehouse experience
- In-person
- Employee discount
Quick apply
1d

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Customer Service Advisor

Gloucester Quays -
Gloucester

Quick apply

Job details

Part-time
£13.45 an hour
6 days ago

Benefits

Company pension
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Customer service
GCSE
Complaint handling
Continuous improvement
Front desk
Customer interaction
Cash handling

Full job description

Purpose

Provide proactive, professional, timely, efficient and friendly service to all external and internal customers of the centre, ensuring relevant information is given and all queries are followed through to the customer’s satisfaction to enhance the customer experience.

Key Accountabilities

Meet and greet internal and external customers in centre in line with the Gloucester Quays Customer Service Standards resolving queries/complaints in a professional and friendly manner, and proactively offer information to add the greatest value possible to the customer experience
Assist in Centre Events supporting elements such as selling tickets for chargeable activities, manning areas or helping with family activities but it is crucial applicants are very friendly and enthusiastic
Adhere to the centre and Customer Services Training manuals, highlighting any areas for improvement to the Customer Services Manager, to contribute to continuously improving the service function within the centre
Ensure the Customer Services Desk and centre is always clean, tidy, well-organised and well-stocked with relevant and up to date information to ensure that Gloucester Quays is positively promoted at all times.
Record, coordinate and report relevant information including lost property and car park top up cards, efficiently balancing gift card sales and other transactions so that managers, customers and tenants have accurate information
Provide a comprehensive support service to the Office Assistant/Reception when necessary, including updating contact information, coordinating telephone calls, and maintaining a voicemail service to ensure that external clients are dealt with quickly and effectively
Highlight potential customer issues and innovative customer service suggestions to the management team to improve customer service
Loaning of wheelchairs/mobility scooters to disabled customers ensuring a relevant item is collected from the customer as a deposit and checking the vehicle for any damage on return
Hiring out of children’s Turbo Tots to customers ensuring the correct charges are made and collected for the period of time the Turbo Tot is used, checking for any damage on return and keeping clean
Handle customer complaints, monitoring and respo9ndiong to all methods of feedback, providing appropriate solutions and alternatives within the agreed time limits; follow up to ensure resolution
Contribute to overall sales targets by proactively anticipating the customer’s needs and increasing customer satisfaction
Cashing up the till daily ensuring compliance with operational procedures, keeping accurate records and correct balance each day, reporting any irregularities to the management team
Assisting with coach parties including a Meet and Greet service
Administrative tasks for the Facilities Manager
Other duties as required by the Customer Services Manager

Competencies

1. Customer Focus

2. Communication

3. Problem Solving

4. Initiative

5. Flexible and Adaptable

6. Attention to Detail

7. Team Work

Knowledge and Skills

· GCSE standard or equivalent

· Experience in a customer service role

· IT skills – Word, Excel and Outlook

Job Type: Part-time

Pay: £13.45 per hour

Benefits:

Company events
Company pension
Employee discount
Enhanced maternity leave
Paid volunteer time

Ability to commute/relocate:

Gloucester, Gloucestershire: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience jobs in gloucester, eng

Customer Service Advisor

Retail Associate

Store Assistant

General Assistant

Retail Assistant

Games Centre Assistant

Sales Assistant (Part-Time)

General Advisor

Store Assistant

Barista - Gloucester DT

Sales Assistant

Cloakroom Attendant

Sales Associate

Ice Marshal

Warehouse Operative - Nights

Customer Service Specialist

Sales Assistant - Flexible hours

Customer Service Specialist

Customer Service Assistant

Warehouse Operative

I want to receive the latest job alerts for customer experience in gloucester, eng

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