patient services manager Work, Jobs in gloucester, eng (with Salaries)

Patient Advice and Liaison Service Advisor, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
- Communication skills
- Employee discount
1d
Diabetes Patient Education Co-ordinator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £32,073 - £39,043 a year
- Part-time
- Organisational skills
- Leadership
4d
Practice Operations & Patient Experience Manager
Organic Family Chiropractic —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Senior Pharmacy Assistant, Patient Services (SATO), Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Weekend availability
- Annual leave
- Employee discount
Emergency Preparedness, Resilience and Response (EPRR) Officer, Band 6
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
8d
Urgent Suspected Cancer Specialist Booker, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Annual leave
- Employee discount
3d
Clinical Donor Centre Manager
NHS Blood and Transplant —Gloucester
- £49,387 - £56,515 a year
- Master's degree
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
9d
Personal Assistant
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Senior Rehabilitation Assistant - Brain Injury Team, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
- Driving
- Travel
- Annual leave
- Employee discount
14d
Deputy General Manager
Wye Valley NHS Trust —Hereford
- £49,387 - £56,515 a year
- Full-time
- Administrative experience
- Leadership
- Communication skills
9d
Project Manager
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
3d
Facilities Administrator - Fleet Vehicles
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
8d
Receptionist, Band 2- Womens & Childrens
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Full-time
- Annual leave
- Employee discount
3d
NHS Talking Therapies Trainee High Intensity Practitioner
Gloucestershire Health and Care NHS Foundation Trust —Stroud
- £39,959 - £48,117 a year
- Full-time
- University
- Travel
- Patient care
7d
Support Worker
Priory Group —Gloucester
- Care plans
- Referral programme
5d
Senior Information Analyst - Women's & Children's Division, Band 6
Gloucestershire Hospitals NHS Foundation Trust —Cheltenham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Analysis skills
8d
Deputy Clinic Manager Gloucester
Diaverum —Gloucester
- Up to £45,637 a year
- Part-time
- Microsoft Office
- Leadership
- Communication skills
- Referral programme
Housekeeper
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
2d
Duty Pharmacy Manager - Gloucester
Tesco UK —Gloucester
- Up to £52,000 a year
- Full-time
- IT
Senior Research Portfolio Manager, Band 6
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Full-time
- Organisational skills
- IT
4d

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Patient Advice and Liaison Service Advisor, Band 4

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£28,392 - £31,157 a year
1 day ago

Benefits

Company pension
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Patient Advice and Liaison Service Advisor, Band 4 (30 hours a week)

Are you passionate about improving the experiences of patients and their families at some of their most vulnerable moments?

We are looking for a compassionate, organised and motivated individual to join our dynamic Patient Advice and Liaison Service (PALS) team as a PALS Advisor. This is a rewarding opportunity to make a real difference by supporting patients, carers and visitors to have their voices heard and their enquiries or concerns resolved quickly and effectively.

Gloucestershire Hospitals NHS Foundation Trust is a large district general hospital in the South West, with a clear vision to provide the best care for everyone in our community. Our five-year strategy places the patient voice at the centre of everything we do, and PALS plays a critical role in delivering this ambition—ensuring we learn from feedback and continuously improve the quality of care we provide.

As a PALS Advisor, you will support the delivery of a high-quality, responsive and person-centred service. You will work closely with clinical and operational teams to manage concerns, provide advice, guidance and information. This is a varied role requiring excellent communication skills, emotional resilience and the ability to manage sensitive situations with empathy and professionalism.

The proposed interview date is Friday 26th June

Reporting to the PALS Manager, you will provide advice, support and guidance to patients, relatives and carers, ensuring their concerns are heard and responded to effectively.

This is a varied and fast-paced role requiring excellent communication, problem-solving and organisational skills. You will deliver an accessible and responsive service, listening to concerns and working with clinical teams to achieve timely, effective resolution, including managing issues in real time.

You will communicate via telephone, email, written correspondence and face-to-face, including visiting wards to support patients, carers and staff. The role requires empathy and resilience, as you will often support individuals in sensitive or emotionally challenging situations.

You will maintain accurate records using Trust systems, ensuring confidentiality and data quality, and support the identification of themes and learning from patient feedback.

As part of the Patient Experience team, you will contribute to the Trust’s commitment to place the patient voice at the centre of care and improve patient experience.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes.
The Patient Experience Team is a diverse and supportive team within the Quality Directorate, committed to creating a safe and open culture where feedback is valued and continuous improvement is enabled. We work in partnership with patients, carers and staff to ensure the patient voice is heard, responded to and used to drive improvements in care and service delivery, supporting the Trust’s ambition to provide the Best Care for Everyone.

As a PALS Advisor, you will:

Provide an accessible and responsive service, ensuring concerns and enquiries can be raised easily
Triage concerns, identifying those for immediate resolution and those requiring escalation
Listen, understand and respond to concerns with empathy and professionalism
Gain consent and maintain confidentiality at all times
Work collaboratively with clinical teams to support timely, effective resolution.
Communicate by telephone, email, written correspondence and face-to-face, including managing sensitive or complex situations
Use initiative, discretion and impartiality when handling challenging cases
Visit wards and departments to support patients, carers and staff
Maintain accurate records on Trust systems (Datix), ensuring high standards of data quality
Signpost to appropriate internal and external services
Support identification of themes, trends and risks to inform improvements in care
Work within Trust policies and promote the work of PALS and the Patient Experience team
Build partnerships to support diverse patient needs and contribute to quality improvement
Undertake other duties appropriate to the role

Additional Contact Details

Katherine Holland

Head of Patient Experience

[email protected]

Apply Now

Refine Your Search

patient services manager jobs in gloucester, eng

Patient Advice and Liaison Service Advisor, Band 4

Diabetes Patient Education Co-ordinator

Practice Operations & Patient Experience Manager

Senior Pharmacy Assistant, Patient Services (SATO), Band 3

Emergency Preparedness, Resilience and Response (EPRR) Officer, Band 6

Urgent Suspected Cancer Specialist Booker, Band 3

Clinical Donor Centre Manager

Personal Assistant

Senior Rehabilitation Assistant - Brain Injury Team, Band 4

Deputy General Manager

Project Manager

Facilities Administrator - Fleet Vehicles

Receptionist, Band 2- Womens & Childrens

NHS Talking Therapies Trainee High Intensity Practitioner

Support Worker

Senior Information Analyst - Women's & Children's Division, Band 6

Deputy Clinic Manager Gloucester

Housekeeper

Duty Pharmacy Manager - Gloucester

Senior Research Portfolio Manager, Band 6

I want to receive the latest job alerts for patient services manager in gloucester, eng

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