support apprentice Work, Jobs in gloucester, eng (with Salaries)

Digital & AI Support Apprentice
QA Apprenticeships —Hereford
- £17,000 a year
- Full-time
- Customer service
- Windows
- Driving
Apprentice IT Technician
Mitie —Gloucester
- Up to £24,854.56 a year
- Full-time
- No experience needed
- Communication skills
- Time management
Postperson with Driving
Royal Mail Group —Gloucester
- Part-time
- Employee discount
Apprentice Keyworker
The Nelson Trust —Gloucester
- £24,500 a year
- Full-time
- English
- Communication skills
Quick apply
2d
Apprentice Business Admin
M Group —Hereford
- £19,718.40 a year
- Management
- Hotel
- Travel
- Employee assistance programme
- Employee discount
IT Apprentice
Wishford Education —Tetbury
- £22,000 - £26,000 a year
- Microsoft Outlook
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
IT Apprentice
University of Worcester —Worcester
- £23,886 a year
- Full-time
- Customer service
- Mentoring
- IT
10d
Public Health Practitioner Apprentice
Gloucestershire County Council —Gloucester
- £24,019 - £25,230 a year
- Monday to Friday
- Hybrid work
- English
- University
- Annual leave
- Employee assistance programme
Cyber Security Apprentice
Key Sigma Ltd —Cheltenham
- £15,600 - £24,863 a year
- Full-time
- English
- Machine learning
- IT
- Free parking
- Sick pay
Quick apply
Apprenticeship - Public Health Practitioner Apprentice
South Gloucestershire Council —Yate
- £29,540 - £32,061 a year
- Full-time
- English
- Master's degree
- IT
- Annual leave
- Employee discount
HGV Apprentice
Cotteswold Dairy Ltd —Tewkesbury
- £30,908.83 a year
- Weekend availability
- Mentoring
- Paid training
- Life insurance
Apprentice Educator
Busy Bees —Gloucester
- £11.50 an hour
- Full-time
- Mentoring
- Free parking
- Employee assistance programme
Apprentice Dental Nurse
Bupa Dental Care —Cheltenham
- Patient care
- Employee assistance programme
- Employee discount
7d
Trainee Applications Engineer (Apprenticeship)
VINCI Energies —Gloucester
- AutoCAD
- Engineering
- Travel
10d
Career Starter Stores
Aldi —Worcester
- £12.02 an hour
Pharmacy Assistant Apprenticeship
Skills 4 Group —Cirencester
- £16,640 a year
- Customer service
- English
- IT
Twyver - Junior Contracts Engineer (Apprenticeship)
VINCI Energies —Gloucester
- AutoCAD
- Engineering
- Travel
Part 145 Release Inspector
GE Aerospace —Gloucester
- Full-time
- Engineering
- Communication skills
- Mechanical knowledge
Apprentice Lead Young Inspector
Worcestershire County Council —Kempsey
- £13.05 an hour
- Hybrid work
- English
5d
Finance Assistant
M Group —Hereford
- Microsoft Excel
- Oracle
- IT
- Annual leave
- Employee assistance programme

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Digital & AI Support Apprentice

QA Apprenticeships -
Hereford

Apply Now

Job details

Full-time
£17,000 a year

Qualifications

Driving Licence
Customer service
GCSE
Windows
Driving
IT support
Computer networking
Mac OS
IT
Communication skills
Active Directory

Full job description

Employer description:

JFC IT Solutions provide comprehensive IT support services to a wide range of business clients. We focus on delivering reliable, friendly, and proactive technical support, helping our customers keep their systems running smoothly.

Overview:

We are looking for an enthusiastic and motivated First-Line IT Support Technician Apprentice to join our team as part of the Digital & AI Support Level 3 apprenticeship. This is a fantastic opportunity for someone looking to start their career in IT and digital support while developing modern, in-demand skills.

In this role, you will act as the first point of contact for customers requiring IT and digital support. With structured training and on-the-job learning, you will support users across a range of digital tools, SaaS applications, Microsoft 365, and emerging AI technologies, including Microsoft Copilot.

You will learn how to diagnose and resolve common technical issues, support customer success, manage digital information securely, and help users improve productivity through modern workplace technologies. Alongside technical skills, you’ll develop strong communication, documentation, and customer service skills, ensuring users receive a positive and professional support experience.

This apprenticeship is ideal for someone who is eager to learn, enjoys helping people, and wants to build a long-term career in digital support, IT services, and AI-enabled workplaces.

Responsibilities:

First-Line Support: Act as the initial point of contact for clients reporting technical issues via phone, email, or ticketing systems.
Troubleshooting & Resolution: Diagnose and resolve common technical issues relating to:
- Hardware (PCs, laptops, printers)
- Operating systems (Windows, macOS)
- Software applications (including Microsoft 365 / Office)
User Management: Assist with basic user administration tasks, such as:
- Setting up new user accounts
- Password resets
- Managing security group access within Active Directory and Microsoft 365
Documentation: Accurately log support requests, actions, and resolutions within the ticketing system and contribute to internal knowledge base articles.
Hardware Setup: Assist with the preparation, installation, and deployment of new hardware and software for clients.
Customer Service: Provide a professional, friendly, and patient approach at all times, ensuring a high level of customer satisfaction.

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.

GCSE Maths and English (or equivalents) at grades 3+ (D or above).

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Desirable skills:

It would be beneficial if candidates have some experience or knowledge of:

Hardware
Networking
Software & security
ICT administration

The successful candidate will:

Have a genuine interest in IT and technology
Be enthusiastic and eager to learn
Communicate clearly and confidently with customers
Be well organised with good attention to detail
Show motivation, a positive attitude, and a willingness to develop technical skills
Full UK driving licence

Working hours: 40 hours per week, Monday to Friday.

Benefits:

Practical, hands-on experience in a real IT support environment

Ongoing training and development
Supportive team environment with opportunities for progression

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

support apprentice jobs in gloucester, eng

Digital & AI Support Apprentice

Apprentice IT Technician

Postperson with Driving

Apprentice Keyworker

Apprentice Business Admin

IT Apprentice

IT Apprentice

Public Health Practitioner Apprentice

Cyber Security Apprentice

Apprenticeship - Public Health Practitioner Apprentice

HGV Apprentice

Apprentice Educator

Apprentice Dental Nurse

Trainee Applications Engineer (Apprenticeship)

Career Starter Stores

Pharmacy Assistant Apprenticeship

Twyver - Junior Contracts Engineer (Apprenticeship)

Part 145 Release Inspector

Apprentice Lead Young Inspector

Finance Assistant

I want to receive the latest job alerts for support apprentice in gloucester, eng

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