As an Infrastructure Engineer, you’ll provide operational support such as incident resolution, change implementation and maintenance activities as part of an on-site team in the Gloucester area; providing proactive management and reactive support of Rokes’ customers’ Mission Critical secure environments.
Roke is a leading technology & engineering company with clients spanning National Security, Defence and Intelligence. You will work alongside our customers to solve their complex and unique challenges.
Your key responsibilities
- Providing operational support, such as incident resolution, change implementation and maintenance activities to ensure a stable and reliable environment
- Implementing approved technical requests from the end customers
- Developing and implementing improvements to operational and reference platform environments
- Implementing automation to improve productivity and remove human error
- Producing clear and concise documentation
- Supporting the Tech Lead with active management of the environments and escalation any risks.
- Proactive monitoring to stay ahead of potential issues
- Supporting and participating in stakeholder management, service reporting and reviews with Roke SDM and customer stakeholders
- Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment
- Developing and maintaining service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
- Executing agreed changes to service provision, configuration items, and documentation.
The key requirements
- Proven experience managing IT operations in a complex, fast-paced highly regulated environments, preferably aligned to national security or defence
- Experience in the some or all of the following technologies: VMWare Suite (ESXi, vCenter and NSX / VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker and/or Kubernetes and Nagios
- Awareness of Networking Technologies
- Awareness of Cyber Security principles
- Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation.
- Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in public sector and National Security landscape
- Familiarity with software development practices and tools used by software developers. Able to support those who build and support service-orientated architecture and microservices, containerisation platforms and runtime.
Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act – through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that’s our mission, passion, and motivation.
Where you’ll work
You’ll find our Gloucester site in a business park two minutes from junction 11A of the M5; The site allows easy access to our local customer base. Set on the outskirts of the Cotswolds, you are never far from a picturesque view or lunch time walk.
This role will involve spending 5 days per week on site with a customer in the Gloucester area with trips to the local Gloucester office as and when required.
Why you should join us
Operating as one Roke, there is a shared belief that everyone has a responsibility to create an environment that encourages you to bring your whole self to work; in a place where everyone has the time, trust and freedom to succeed.
Clearances
Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years.
