Head of customer service Work, Jobs in Gloucester, Gls (with Salaries)

Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
22h
Supervisor
Lindt Careers —Gloucester
- Bar
- Analysis skills
- IT
Managing Director
Brusco Food Group —Evesham
- From £100,000 a year
- Full-time
- Microsoft Outlook
- Data analysis skills
- Bakery
- Free parking
- Health & wellbeing programme
Quick apply
1d
Retail Assistant
The Range —Gloucester
- Up to £12.71 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
Quick apply
3d
Deputy Manager
Gloucestershire County Council —Gloucester
- £41,771 - £47,181 a year
- Hybrid work
- English
- Supervising experience
- Organisational skills
12d
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
Head of B2C Sales
Cotswold Energy Group —Stonehouse
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
Quick apply
Head of Site
Babcock International —Tewkesbury
- Up to £75,000 a year
- Full-time
- Maintenance
- Communication skills
- Annual leave
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
11d
Duty Manager
The Range —Gloucester
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
3d
Head of Organisational Resilience
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Travel
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Team Leader, Contact Centre Operations (12 months FTC)
Kohler —Cheltenham
- Up to £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Product Coordinator - Sport Travel
Destination Sport —Gloucester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer literacy
Quick apply
2d
Area Manager Southwest
Support Hub - Office —Cheltenham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Head of People Partnering & Operations
University of Gloucestershire —Pittville
- £58,226 - £67,469 a year
- Continuous improvement
- Human resources
- Leadership
1d
Head of Business Unit
L3Harris Technologies —Tewkesbury
- Bachelor's degree
- Gym membership
7d
Volvo Service Manager
Listers —Worcester
- Up to £60,000 a year
- Full-time
- Health & wellbeing programme
- Employee discount
7d
Head of Project Management
Cotswold Energy Group —Stonehouse
- Full-time
- Project management
- Bachelor's degree
- Mentoring
- Free parking
Quick apply
Property Manager
LRG —Worcester
- £26,000 - £27,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Reception Host
Dumbleton Hall —Evesham
- Full-time
- Customer service
- Hotel
- Organisational skills
Quick apply

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head of customer service jobs near gloucester, gls

Head of Contact Centre Sales and Customer Experience

JG Travel Group -
Cheltenham

Quick apply

Job details

Permanent | Full-time
22 hours ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme

Qualifications

Sales
Customer service
Complaint handling
Performance management
Analysis skills
AI
Leadership
Communication skills

Full job description

Head of Contact Centre Sales and Customer Experience

Competitive salary/ Cheltenham

No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

Driving sales performance, conversion and revenue growth through the Contact Centre.
Leading and developing sales and customer service teams.
Creating exceptional customer experiences across all contact channels.
Managing customer feedback, complaints and complex escalations.
Ensuring compliance with Package Travel Regulations and company policies.
Using data and insight to improve performance and customer outcomes.
Implementing automation and digital solutions to streamline processes.
Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

Proven experience leading a sales-focused contact centre or customer operations function.
A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
Experience managing customer service and complaint handling teams.
Expertise in workforce planning, performance management and coaching.
Strong analytical and reporting capabilities.
Excellent leadership, communication and stakeholder management skills.
Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at [email protected]

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Referral programme

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in gloucester, gls

Head of Contact Centre Sales and Customer Experience

Supervisor

Managing Director

Retail Assistant

Deputy Manager

Head Office Coordinator

Head of B2C Sales

Head of Site

Head of Customer Activation

Duty Manager

Head of Organisational Resilience

Team Leader, Contact Centre Operations (12 months FTC)

Product Coordinator - Sport Travel

Area Manager Southwest

Head of People Partnering & Operations

Head of Business Unit

Volvo Service Manager

Head of Project Management

Property Manager

Reception Host

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