Patient experience manager Work, Jobs in Gloucester, Gls (with Salaries)

Patient Advice and Liaison Service Advisor, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
6d
Diabetes Patient Education Co-ordinator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £32,073 - £39,043 a year
- Part-time
- Organisational skills
- Leadership
- Annual leave
9d
Senior Programme Manager - Clinical Services Transformation, Band 8b
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Analysis skills
- Negotiation
1d
Trainee Orthopaedic Technician, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
- Anatomy knowledge
2d
Project Manager
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
8d
Practice Manager
Ascent Dental Care —Malvern
- From £40,000 a year
- Hybrid work
- Management
- Customer service
- Patient care
- Annual leave
- Work from home
Quick apply
8d
Appointments Booking Officer, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- IT
- Annual leave
- Employee discount
16h
Personal Assistant
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
8d
Receptionist and Administration Assistant
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Customer service
- Front desk
10h
Senior Team Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Organisational skills
10h
Team Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
10h
Senior Programme Manager - Commercial & Estates Transformation Band 8b
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Negotiation
1d
Senior Project Manager, Transformation, Band 7
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £49,387 - £56,515 a year
- Full-time
- Project management
- Patient care
- Communication skills
16h
Urgent Suspected Cancer Specialist Booker, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Annual leave
- Employee discount
8d
Surgical Secretary, Band 3 - Colorectal Surgery
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
10h
Duty Pharmacy Manager - Gloucester
Tesco UK —Gloucester
- Up to £52,000 a year
- Full-time
- IT
Facilities Administrator - Fleet Vehicles
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
13d
Housekeeper
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
7d
Support Worker - Supported Accomodation
Carbrey Group Ltd —Gloucester
- £28,000 - £29,700 a year
- Weekend availability
- Childcare
- Cooking
- Administrative experience
- Annual leave
Quick apply
1d
Community Engagement Executive
Midlands Air Ambulance Charity —Worcester
- £26,000 - £28,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
14d

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patient experience manager jobs near gloucester, gls

Patient Advice and Liaison Service Advisor, Band 4

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£28,392 - £31,157 a year
6 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Patient Advice and Liaison Service Advisor, Band 4 (30 hours a week)

Are you passionate about improving the experiences of patients and their families at some of their most vulnerable moments?

We are looking for a compassionate, organised and motivated individual to join our dynamic Patient Advice and Liaison Service (PALS) team as a PALS Advisor. This is a rewarding opportunity to make a real difference by supporting patients, carers and visitors to have their voices heard and their enquiries or concerns resolved quickly and effectively.

Gloucestershire Hospitals NHS Foundation Trust is a large district general hospital in the South West, with a clear vision to provide the best care for everyone in our community. Our five-year strategy places the patient voice at the centre of everything we do, and PALS plays a critical role in delivering this ambition—ensuring we learn from feedback and continuously improve the quality of care we provide.

As a PALS Advisor, you will support the delivery of a high-quality, responsive and person-centred service. You will work closely with clinical and operational teams to manage concerns, provide advice, guidance and information. This is a varied role requiring excellent communication skills, emotional resilience and the ability to manage sensitive situations with empathy and professionalism.

The proposed interview date is Friday 26th June

Reporting to the PALS Manager, you will provide advice, support and guidance to patients, relatives and carers, ensuring their concerns are heard and responded to effectively.

This is a varied and fast-paced role requiring excellent communication, problem-solving and organisational skills. You will deliver an accessible and responsive service, listening to concerns and working with clinical teams to achieve timely, effective resolution, including managing issues in real time.

You will communicate via telephone, email, written correspondence and face-to-face, including visiting wards to support patients, carers and staff. The role requires empathy and resilience, as you will often support individuals in sensitive or emotionally challenging situations.

You will maintain accurate records using Trust systems, ensuring confidentiality and data quality, and support the identification of themes and learning from patient feedback.

As part of the Patient Experience team, you will contribute to the Trust’s commitment to place the patient voice at the centre of care and improve patient experience.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes.
The Patient Experience Team is a diverse and supportive team within the Quality Directorate, committed to creating a safe and open culture where feedback is valued and continuous improvement is enabled. We work in partnership with patients, carers and staff to ensure the patient voice is heard, responded to and used to drive improvements in care and service delivery, supporting the Trust’s ambition to provide the Best Care for Everyone.

As a PALS Advisor, you will:

Provide an accessible and responsive service, ensuring concerns and enquiries can be raised easily
Triage concerns, identifying those for immediate resolution and those requiring escalation
Listen, understand and respond to concerns with empathy and professionalism
Gain consent and maintain confidentiality at all times
Work collaboratively with clinical teams to support timely, effective resolution.
Communicate by telephone, email, written correspondence and face-to-face, including managing sensitive or complex situations
Use initiative, discretion and impartiality when handling challenging cases
Visit wards and departments to support patients, carers and staff
Maintain accurate records on Trust systems (Datix), ensuring high standards of data quality
Signpost to appropriate internal and external services
Support identification of themes, trends and risks to inform improvements in care
Work within Trust policies and promote the work of PALS and the Patient Experience team
Build partnerships to support diverse patient needs and contribute to quality improvement
Undertake other duties appropriate to the role

Additional Contact Details

Katherine Holland

Head of Patient Experience

[email protected]

Apply Now

Refine Your Search

patient experience manager jobs in gloucester, gls

Patient Advice and Liaison Service Advisor, Band 4

Diabetes Patient Education Co-ordinator

Senior Programme Manager - Clinical Services Transformation, Band 8b

Trainee Orthopaedic Technician, Band 3

Project Manager

Practice Manager

Appointments Booking Officer, Band 2

Personal Assistant

Receptionist and Administration Assistant

Senior Team Administrator

Team Administrator

Senior Programme Manager - Commercial & Estates Transformation Band 8b

Senior Project Manager, Transformation, Band 7

Urgent Suspected Cancer Specialist Booker, Band 3

Surgical Secretary, Band 3 - Colorectal Surgery

Duty Pharmacy Manager - Gloucester

Facilities Administrator - Fleet Vehicles

Housekeeper

Support Worker - Supported Accomodation

Community Engagement Executive

I want to receive the latest job alerts for patient experience manager in gloucester, gls

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