Retail customer service representative Work, Jobs in Gloucester, Gls (with Salaries)

Customer Service Advisor
ProCook —Haresfield
- £13.47 an hour
- Weekend availability
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Quick apply
7h
Retail Customer Service Assistant
BP Retail —Tewkesbury
- Serving
- Café
- Annual leave
- Employee assistance programme
3d
Customer Service & Warehouse Assistant
Tubby Tom’s —Gloucester
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Store discount
Quick apply
4d
One Stop - Customer Service Assistant
One Stop —Cheltenham
- £12.81 an hour
- Part-time
Customer Service Representative
William Hill —Cheltenham
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Assistant
OurCoop —Stroud
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
4d
Customer Service Admin Assistant
Specsavers —Worcester
- £11.05 - £12.91 an hour
- Full-time
- Customer service
- Computer skills
- Communication skills
- Employee discount
- Sick pay
Cake Decorator/Maker and Customer Service representative
SSS cakes ltd —Cheltenham
- £10,000 - £20,000 a year
- Part-time
- Customer service
- Cleaning
- In-person
- Annual leave
- Flexitime
Quick apply
Customer Services Executive
Robert Welch Designs —Evesham
- Overtime
- Hybrid work
- Microsoft Outlook
- Computer literacy
- In-person
- Free parking
- Work from home
Quick apply
3d
Customer Service Team Leader
Paddy Power —Cheltenham
- From £13.25 an hour
- Full-time
- Employee discount
- Sick pay
2d
Tool Hire Customer Service Assistant
Travis Perkins —Cheltenham
- Weekend availability
- Mechanical knowledge
- Employee discount
Customer Services Advisor
Halfords —Hereford
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
1d

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Customer Service Advisor

ProCook -
Haresfield

Quick apply

Job details

Fixed term contract
£13.47 an hour
7 hours ago

Benefits

Free parking
Cycle to work scheme
On-site gym
Annual leave
Work from home
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Customer interaction
Communication skills

Full job description

Let's get cooking!

At ProCook, we're passionate about helping people enjoy cooking and creating memorable moments in the kitchen. We're looking for a friendly, enthusiastic, and customer-focused Customer Service Advisor to join our Customer Service team.

If you love helping people, solving problems, and delivering brilliant service, this could be the perfect opportunity for you.

As one of the voices behind the ProCook brand, you'll support customers across phone, email, and live chat, making sure every interaction leaves them feeling valued and confident they've received exceptional service.

What you'll be doing

No two days are quite the same in our Customer Service team. From helping customers find the perfect product to resolving delivery queries, you'll play a key role in creating a seamless ProCook experience.

You'll:

Deliver friendly, professional, and efficient support across phone, email, and live chat
Process customer orders accurately and confidently
Help customers with product advice, order updates, and after-sales support
Investigate and resolve customer queries, always looking for the best possible outcome
Work closely with our courier partners to help ensure successful and timely deliveries
Record customer feedback and report product issues through the appropriate channels
Support the smooth running of our online ordering process
Handle customer information responsibly and in line with data protection requirements
Act as a positive ambassador for the ProCook brand in every customer interaction

Working Pattern

This role follows a two-week rotating schedule of approximately 28.25 hours per week. Weekend working is essential and forms part of the rota following training.

Week 1

Monday & Tuesday: 9:00am to 6:00pm (Office Based)
Saturday & Sunday: 9:00am to 5:00pm (Work From Home)

Week 2

Wednesday & Thursday: 9:00am to 6:00pm (Office Based)
Friday: 9:00am to 6:00pm (Work From Home)

Requirements

What we're looking for

We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding service.

You'll be a great fit if you have:

Excellent communication skills, both written and verbal

A confident and professional telephone manner
Strong listening skills and a natural ability to solve problems
Great attention to detail and accuracy
The ability to manage multiple tasks and prioritise effectively
Good IT skills, including experience using email, live chat, and order management systems
A calm and positive approach when working under pressure
A proactive, customer-first mindset
The ability to work independently while also being a supportive team player

Why join ProCook?

At ProCook, we're proud of our people and the service we deliver. You'll join a supportive team where your contribution matters, your ideas are valued, and every day brings an opportunity to make a real difference to our customers. Plus, you'll be part of a team that won Best Customer Service Team of the Year in 2025 at the People in Retail Awards.

If you're passionate about customer service and ready to be part of a team that shares your enthusiasm, we'd love to hear from you.

Benefits

Hourly rate £13.47/hr

Total value of our perks is worth up to £3,000+ per year
️ Free parking on-site
Free gym access on-site
- Unlimited coffee and tea throughout the day
Free fresh fruit and cake daily
Subsidised meals - breakfast and lunch
Hybrid Working
Opportunity to work with a passionate team who won Best Customer Service Team of the Year in 2025 at the People in Retail Awards.
Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
2 x Annual paid volunteering days
Employee Assistance Programme
Cycle to work scheme (contingent to company policy)
Enhanced Maternity & Paternity Pay
Friends and Family Referral Scheme
️33 Days Annual Leave (including bank holidays)
Discretionary bonus scheme of up to 10%
️ B Corp certified company committed to ethical practices and sustainability
A company recognised as a Great Place to Work for 5 consecutive years
Disability Confident Leader

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

Quick apply

Refine Your Search

retail customer service representative jobs in gloucester, gls

Customer Service Advisor

Retail Customer Service Assistant

Customer Service & Warehouse Assistant

One Stop - Customer Service Assistant

Customer Service Representative

Customer Service Assistant

Customer Service Admin Assistant

Cake Decorator/Maker and Customer Service representative

Customer Services Executive

Customer Service Team Leader

Tool Hire Customer Service Assistant

Customer Services Advisor

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