Support advisor Work, Jobs in Gloucester, Gls (with Salaries)

Patient Advice and Liaison Service Advisor, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
- Communication skills
- Employee discount
18h
HR Advisor
Mears Group —Brockworth
- Up to £35,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Human resources
- Employee assistance programme
- Sick pay
Customer Advisor
Pavers —Gloucester
- £13.00 - £13.50 an hour
- 8 hour shift
- Employee discount
Quick apply
Health Insurance Advisor (office based) Full Time
Insured Health —Gloucester
- £30,000 - £100,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Customer Services Advisor
Smiths Gloucester Limited —Gloucester
- Customer service
- Free parking
- Employee discount
Quick apply
Security Advisor
Roke Manor Research Limited —Gloucester
- Microsoft Office
- Travel
- Organisational skills
Supervisor
Lindt Careers —Gloucester
- Bar
- Analysis skills
- IT
Hospital Independent Domestic Violence Advisor (HIDVA)
Axis Counselling —Hereford
- From £26,499 a year
- Part-time
- Hybrid work
- In-person
- Work from home
- Sick pay
Quick apply
14d
Automotive Service Advisor
Waylands Automotive —Gloucester
- Up to £42,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Health & wellbeing programme
- Employee discount
Quick apply
Leaving Care Personal Advisor
Gloucestershire County Council —Gloucester
- £33,143 - £36,363 a year
- Hybrid work
- English
- Communication skills
- Annual leave
- Employee assistance programme
Customer Experience Manager- Gloucester
Baylis Vauxhall —Gloucester
- Up to £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
1d
HR Advisor
Diocese of Gloucester Academies Trust —Gloucester
- £30,660 - £42,184 a year
- Full-time
- School
13d
Service Advisor - Permanent
Collective.work —Gloucester
- £30,000 - £33,000 a year
- Full-time
- Administrative experience
- Communication skills
Veterinary Receptionist / Client Care Advisor
Vets for Pets —Gloucester
- Full-time
- Computer literacy
- Front desk
- Employee discount
2d
Security Advisor
Roke —Gloucester
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Health & Safety Advisor
GXO Logistics —Gloucester
- Up to £40,000 a year
- Full-time
- Construction
- Communication skills
- Annual leave
14d
HR Advisor
Nova Care Group —Cirencester
- £32,000 - £38,000 a year
- Full-time
- Human resources
Toyota Service Advisor
Listers —Cheltenham
- Up to £36,000 a year
- Full-time
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
15h
Parts Advisor
Vertu Motors —Gloucester
- £30,057 - £32,257 a year
- Full-time
- Employee discount
Quick apply
Complaints and Claims Advisor
Kohler —Cheltenham
- £28,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

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Patient Advice and Liaison Service Advisor, Band 4

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£28,392 - £31,157 a year
18 hours ago

Benefits

Company pension
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Patient Advice and Liaison Service Advisor, Band 4 (30 hours a week)

Are you passionate about improving the experiences of patients and their families at some of their most vulnerable moments?

We are looking for a compassionate, organised and motivated individual to join our dynamic Patient Advice and Liaison Service (PALS) team as a PALS Advisor. This is a rewarding opportunity to make a real difference by supporting patients, carers and visitors to have their voices heard and their enquiries or concerns resolved quickly and effectively.

Gloucestershire Hospitals NHS Foundation Trust is a large district general hospital in the South West, with a clear vision to provide the best care for everyone in our community. Our five-year strategy places the patient voice at the centre of everything we do, and PALS plays a critical role in delivering this ambition—ensuring we learn from feedback and continuously improve the quality of care we provide.

As a PALS Advisor, you will support the delivery of a high-quality, responsive and person-centred service. You will work closely with clinical and operational teams to manage concerns, provide advice, guidance and information. This is a varied role requiring excellent communication skills, emotional resilience and the ability to manage sensitive situations with empathy and professionalism.

The proposed interview date is Friday 26th June

Reporting to the PALS Manager, you will provide advice, support and guidance to patients, relatives and carers, ensuring their concerns are heard and responded to effectively.

This is a varied and fast-paced role requiring excellent communication, problem-solving and organisational skills. You will deliver an accessible and responsive service, listening to concerns and working with clinical teams to achieve timely, effective resolution, including managing issues in real time.

You will communicate via telephone, email, written correspondence and face-to-face, including visiting wards to support patients, carers and staff. The role requires empathy and resilience, as you will often support individuals in sensitive or emotionally challenging situations.

You will maintain accurate records using Trust systems, ensuring confidentiality and data quality, and support the identification of themes and learning from patient feedback.

As part of the Patient Experience team, you will contribute to the Trust’s commitment to place the patient voice at the centre of care and improve patient experience.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes.
The Patient Experience Team is a diverse and supportive team within the Quality Directorate, committed to creating a safe and open culture where feedback is valued and continuous improvement is enabled. We work in partnership with patients, carers and staff to ensure the patient voice is heard, responded to and used to drive improvements in care and service delivery, supporting the Trust’s ambition to provide the Best Care for Everyone.

As a PALS Advisor, you will:

Provide an accessible and responsive service, ensuring concerns and enquiries can be raised easily
Triage concerns, identifying those for immediate resolution and those requiring escalation
Listen, understand and respond to concerns with empathy and professionalism
Gain consent and maintain confidentiality at all times
Work collaboratively with clinical teams to support timely, effective resolution.
Communicate by telephone, email, written correspondence and face-to-face, including managing sensitive or complex situations
Use initiative, discretion and impartiality when handling challenging cases
Visit wards and departments to support patients, carers and staff
Maintain accurate records on Trust systems (Datix), ensuring high standards of data quality
Signpost to appropriate internal and external services
Support identification of themes, trends and risks to inform improvements in care
Work within Trust policies and promote the work of PALS and the Patient Experience team
Build partnerships to support diverse patient needs and contribute to quality improvement
Undertake other duties appropriate to the role

Additional Contact Details

Katherine Holland

Head of Patient Experience

[email protected]

Apply Now

Refine Your Search

support advisor jobs in gloucester, gls

Patient Advice and Liaison Service Advisor, Band 4

HR Advisor

Customer Advisor

Health Insurance Advisor (office based) Full Time

Customer Services Advisor

Security Advisor

Supervisor

Hospital Independent Domestic Violence Advisor (HIDVA)

Automotive Service Advisor

Leaving Care Personal Advisor

Customer Experience Manager- Gloucester

HR Advisor

Service Advisor - Permanent

Veterinary Receptionist / Client Care Advisor

Security Advisor

Health & Safety Advisor

HR Advisor

Toyota Service Advisor

Parts Advisor

Complaints and Claims Advisor

I want to receive the latest job alerts for support advisor in gloucester, gls

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