Retention manager Work, Jobs in Gloucester (with Salaries)

Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Sales and Retention Manager
Everlast Gyms —Gloucester
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
Sales and Commercial Manager
Cotswold Ingredients —Wotton-under-Edge
- Full-time
- CRM software
- Management
- Sales
Quick apply
10d
Head of Community Engagement
Gloucester Rugby —Gloucester
- £35,000 - £40,000 a year
- Weekend availability
- Microsoft Office
- Business development
- First Aid Certification
- Free parking
- Employee discount
Quick apply
9d
Assistant Service Manager
Mon Motors —Cheltenham
- £35,000 - £44,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Store discount
- Paid training
Quick apply
Team Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
1d
Sales Manager
Everlast Gyms —Gloucester
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
CRM Manager
HyperGrowth Recruitment —Cheltenham
- Remote
- CRM software
- English
- Life insurance
Quick apply
Account Manager
Biffa Waste Services —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Senior Manager CRM
Ecotricity —Stroud
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee discount
Quick apply
1d
Internal Account Manager
Solstice AV —Tewkesbury
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Work from home
Quick apply
Senior CRM Manager
The Growth Foundation —Cheltenham
- Hybrid work
Quick apply
Category Manager
Gtech (Grey Technology Ltd) —Worcester
- £30,701.63 - £39,123.25 a year
- Full-time
- Sales
- Marketing
- Analysis skills
- Free parking
Quick apply
2d
Manager, Human Resources
Pursuit Aerospace —Worcester
- Full-time
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Executive Head Chef
Kitchen (Cheltenham) —Cheltenham
- £50,000 a year
- Full-time
- Culinary experience
- Hotel
- Leadership
Quick apply
7d
Director, Regional Business Development
VSE Careers —Lydney
- Full-time
- Management
- Sales
- Customer service
Marketing Automation Manager
Ecotricity —Stroud
- Full-time
- Hybrid work
- Social media management
- SQL
- AI
- Employee discount
- Referral programme
Quick apply
1d
Business Sales Executive
isha retailers ltd —Cheltenham
- £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Business development
- Free parking
- Store discount
Quick apply
9d
Social Worker (EDT)
Gloucestershire County Council —Gloucester
- £39,152 - £47,181 a year
- Weekend availability
- Hybrid work
- English
- Annual leave
- Employee assistance programme
3d
Business Support Administrator
Benefact Group —Cheltenham
- Full-time
- Hybrid work
- Annual leave
- Sick pay
10d

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Client Retention Manager

Vergo -
Gloucester

Quick apply

Job details

Benefits

Health & wellbeing programme
Annual leave
Employee assistance programme
Referral programme

Qualifications

Microsoft Office
Analysis skills
Customer relationship management
Organisational skills
Contracts
Communication skills

Full job description

We are recruiting a Client Retention Manager to join our Business Services team at our Gloucester head office. Reporting to the Business Services Director, this role is focused on reducing contract terminations by working directly with dissatisfied or atrisk customers to address concerns and support service recovery.

The role acts as a primary point of contact for escalated accounts and works closely with internal teams to resolve service issues, restore customer confidence, and identify trends that impact client retention.

What the role involves

Managing atrisk customers and service recovery

Identifying atrisk customers through escalations from Helpdesk, technicians, sales teams, and internal monitoring systems
Making prompt contact with customers to understand concerns, investigate root causes, and agree expectations for recovery
Developing structured service recovery plans with Operations, Scheduling, Customer Service, and Regional Management
Monitoring service delivery, visit compliance, and issue resolution to stabilise customer relationships
Maintaining regular communication with customers throughout the recovery process and ensuring commitments are met

Tracking, reporting and insight

Maintaining accurate records of atrisk cases, actions taken, communications, and outcomes
Producing regular reports on retention trends, saved contracts, recurring issues, and improvement opportunities
Identifying patterns and service gaps that impact customer retention

Working with colleagues

Promoting early escalation of potential cancellations across Helpdesk, field teams, and sales
Providing guidance to colleagues on effective service recovery and retention behaviours
Supporting continuous improvement initiatives aimed at reducing servicedriven cancellations
Contributing to departmental KPIs and achieving individual performance targets

Contract terminations

Managing the endtoend contract termination process where recovery is not achievable
Ensuring accurate system updates, completion of required administration, and timely communication to internal stakeholders

What were looking for

Experience

Experience in customer relationship management or service recovery within a contractdriven service environment
Experience handling dissatisfied customers and restoring confidence in service delivery
Understanding of operational service delivery and crossfunctional working

Desirable

Knowledge of pest management services
Experience working with SLAs, KPIs, and contract performance measures

Skills

Excellent interpersonal, verbal, and written communication skills
Strong problemsolving and analytical skills
Commercial awareness and proactive approach
Ability to work independently and manage multiple cases at the same time
Strong organisational skills with high attention to detail
Collaborative approach with the ability to work across departments
Proficiency in MS Office / Office 365 and ability to learn new systems

Attitudes

Commitment to high standards of customer service and service quality
Positive, solutionfocused approach with resilience under pressure
Commitment to continuous improvement and operational excellence
Supportive and collaborative teamfocused approach
Commitment to Quality, Health, Safety, Security, and Environmental standards

What We Offer:

25 days annual leave plus public holidays

Healthcare cash plan (Medicash)

Employee Assistance Programme, including access to a 24/7 GP and prescription service

Employee wellness programmes

Life assurance

Employee referral programme

If you are interested in this role, please apply now and forward an up-to-date copy of your CV.

Quick apply

Refine Your Search

retention manager jobs in gloucester

Client Retention Manager

Sales and Retention Manager

Sales and Commercial Manager

Head of Community Engagement

Assistant Service Manager

Team Administrator

Sales Manager

CRM Manager

Account Manager

Senior Manager CRM

Internal Account Manager

Senior CRM Manager

Category Manager

Manager, Human Resources

Executive Head Chef

Director, Regional Business Development

Marketing Automation Manager

Business Sales Executive

Social Worker (EDT)

Business Support Administrator

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