technical support specialist Work, Jobs in gloucester (with Salaries)

Customer Support Specialist
FibreNest —Gloucester
- £24,479 a year
- Weekend availability
- Hybrid work
- CRM software
- Microsoft Office
- SharePoint
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Infrastructure Engineer
Roke Manor Research Limited —Gloucester
- DevOps
- Software development
- IT
Twyver - Busbar Fabrication & Assembly
VINCI Energies —Gloucester
- Full-time
- Assembly
- Continuous improvement
Tech BA / Systems Eng - Diff
Roke Manor Research Limited —Gloucester
- Analysis skills
- Software development
- Communication skills
Tech BA / Systems Eng - Diff
Roke —Gloucester
- Full-time
- Analysis skills
- Software development
- Communication skills
Operations Coordinator
CHPK Group —Gloucester
- Full-time
- Sales
- Computer literacy
- Microsoft Office
- Flexible schedule
Quick apply
Digital Installation Engineer
Commercial —Cheltenham
- £28,463 - £32,032 a year
- Weekend availability
- Assembly
- Driving
- Travel
- Employee assistance programme
Quick apply
Threat Hunting and Detection Engineering Analyst - Cheltenham
Accenture —Cheltenham
- Full-time
Trainee Fire Safety Consultant
The Building Safety Consultancy —Malvern
- £25,000 - £30,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
Geomatics Surveyor
BES Group —Gloucester
- Up to £40,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Annual leave
- Employee assistance programme
12d
Twyver - Busbar Fabrication & Assembly
Actemium UK —Gloucester
- Full-time
- Assembly
- Continuous improvement
Quick apply
Software Engineering Specialist
BT —Cheltenham
- Full-time
- Software development
- Agile
- SDLC
Infrastructure Engineer
Roke —Gloucester
- Full-time
- DevOps
- Software development
- IT
Business Analyst Specialist
DAINTTA —Cheltenham
- £50,000 - £83,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
16h
Russian Language Specialist
GCHQ —Cheltenham
- £35,134 - £37,892 a year
- Full-time
- English
- Analysis skills
- Annual leave
- Flexible schedule
PMO Data & Reporting Analyst
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Microsoft Excel
- SharePoint
- Communication skills
14d
Motion Graphics & Digital Content Producer
Commercial —Cheltenham
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Work from home
- Employee assistance programme
Quick apply
Health and Safety Advisor
South Gloucestershire Council —Yate
- £40,777 - £44,075 a year
- Full-time
- Annual leave
- Employee discount
Second Line Support Analyst
HCR —Worcester
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Gym membership

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Customer Support Specialist

FibreNest
Gloucester

Apply Now

Job details

Permanent
£24,479 a year

Benefits

Company pension

Qualifications

CRM software
Microsoft Office
SharePoint
Communication skills

Full job description

Job Description

Job Location: Gloucester

Additional Location Information:

Salary: £24,479

Contract type: Permanent

Posting End Date: 12/06/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

FibreNest, part of the BUUK Infrastructure Group, are looking for Customer Support Specialist who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

This role involves shift work between the hours of 8am-8pm Mon-Fri as well as some weekend work. This role is a 35 hour working week.

Purpose of this role

To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics.

Your key responsibilities are

Respond to a wide range of customer queries promptly, providing solutions where possible and in a timely manner.

Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.

Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner.

Update internal CRM system with account changes and notes.

Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.

Assisting customers with account queries and ensuring payments are met or plans monitored. Escalation to Arrears team if required.

Assisting potential customers to understand products and packages offered by FibreNest and promoting the brand.

Continual improvement of customer service, perception and satisfaction through progressing service delivery efficiently in accordance with SLAs to ensure KPIs are consistently achieved.

Contribute effectively towards maintaining team cohesion and morale.

Communicating with colleagues at all levels in an appropriate manner to ensure relevant information is accurately and efficiently conveyed.

Work closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.

Continually develop professionally in all aspects of the role.

Use approved systems continually to log all work-related activity and only work on approved tasks.

Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer’s experience.

Experience/Knowledge

Understanding fundamentals of CRM systems and MS Office.

Abilities/Skills

Effective interpersonal and communication skills.

Ability to effectively engage with customers and to own the appropriate resolution of issue(s).

Positive, self-motivated, and able to respond effectively to working in a fast paced and dynamic environment.

Highly organised self-starter.

Demonstrable to prioritise workload and problem solve.

Desirable

Understanding of SharePoint, MS Teams/Slack.

Previous experience in a customer facing role.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 3% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

technical support specialist jobs in gloucester

Customer Support Specialist

Service Delivery Manager

Infrastructure Engineer

Twyver - Busbar Fabrication & Assembly

Tech BA / Systems Eng - Diff

Tech BA / Systems Eng - Diff

Operations Coordinator

Digital Installation Engineer

Threat Hunting and Detection Engineering Analyst - Cheltenham

Trainee Fire Safety Consultant

Geomatics Surveyor

Twyver - Busbar Fabrication & Assembly

Software Engineering Specialist

Infrastructure Engineer

Business Analyst Specialist

Russian Language Specialist

PMO Data & Reporting Analyst

Motion Graphics & Digital Content Producer

Health and Safety Advisor

Second Line Support Analyst

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