Aftersales manager Work, Jobs in Gloucestershire (with Salaries)

Audi Assistant Service Manager
Mon Motors —Cheltenham
- £35,000 - £44,000 a year
- Full-time
- Continuous improvement
- Conflict management
- In-person
- Paid training
- Annual leave
Quick apply
Service Manager - Mazda
Johnsons Cars —Gloucester
- £38,000 - £68,000 a year
- Full-time
- Team management
- Budgeting
- Training & development
- Annual leave
- Employee discount
Quick apply
Aftersales Team Leader
Marquis Leisure —Tewkesbury
- From £30,000 a year
- Full-time
- Customer service
- English
- Supervising experience
- Free parking
Quick apply
1h
Sales & Aftersales Administrator
Target Catering Equipment —Gloucester
- £12.80 an hour
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
3d
Workshop Controller
Baylis Automotive —Cheltenham
- £34,000 - £37,000 a year
- Full-time
- Customer service
- Quality control
- Organisational skills
- Store discount
- Annual leave
Quick apply
Health & Safety Advisor
Riverside Consultancy —Gloucester
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Van Technician
Rygor Auto —Gloucester
- £37,440 - £48,000 a year
- Overtime
- Customer service
- Health & wellbeing programme
- Annual leave

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13d

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Audi Assistant Service Manager

Mon Motors -
Cheltenham

Quick apply

Job details

Permanent | Full-time
£35,000 - £44,000 a year

Benefits

Paid training
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Driving Licence
Front of house supervision
Kerridge Drive
Performance management
Continuous improvement
Conflict management
Automotive service
Customer support
Customer interaction
Training & development
Leadership
Team motivation leadership

Full job description

Audi Assistant Service Manager

To manage and optimise all aspects of the service department, combining hands-on operational control with leadership responsibilities. This role ensures workshop efficiency, profitability, compliance, and exceptional customer experience while supporting the Aftersales Manager in strategic objectives and taking on the full responsibilities of the service and parts departments in the Aftersales Manager absence.

Job Role:

Ensure customer satisfaction through timely communication and quality service delivery throughout the customer visit.
Act as the senior point of contact for customers, handling escalations and goodwill decisions.
Drive Audi scores and customer retention initiatives.
Support the Service Advisors and Workshop controller in managing daily workshop scheduling and technician allocation for maximum productivity.
Oversee VHC process integrity (quality, pricing, upsell conversion).
Coach Service Advisors and Workshop Controller; lead daily huddles.
Support training plans for technical and customer-facing staff. compliance, and system proficiency such as (Kerridge/Keyloop DMS, process management systems such as RTC, Stack CX, eDynamics, etc.).
Drive accountability and continuous improvement culture.
Recognize and reward high performance; manage underperformance professionally and fairly.

Skills & Qualifications

Experience in service operations in workshop and front-of-house management. (Service Advisor, Workshop Controller or Assistant Service Manager background advantageous).
Strong leadership, coaching skills and conflict resolution.
Commercial acumen and KPI management ability.
Proficiency in DMS/workshop systems and reporting tools.
Knowledge of manufacturer standards, warranty rules, H&S, GDPR/PECR.

Mon Motors Benefits

Joining the Mon Motors Group means you’ll enjoy a comprehensive benefits package, including:

Family run business
30 days annual leave (22 days + 8 Bank holidays)
Increased annual leave with length of service
An extra holiday day to celebrate your birthday
24/7 access to our employee assistance programme
Contributory pension scheme
Life assurance scheme
Car benefit scheme (also available for immediate Family)
Employee discounts on vehicles, MOTs, parts & servicing
Brand accredited training
Career progression: Ongoing support, coaching, and training

Pay: £35,000.00-£44,000.00 per year

Benefits:

Company pension
Employee discount

Experience:

Motor Trade Aftersales : 3 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

aftersales manager jobs in gloucestershire

Audi Assistant Service Manager

Service Manager - Mazda

Aftersales Team Leader

Sales & Aftersales Administrator

Workshop Controller

Health & Safety Advisor

Van Technician

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