Insight manager Work, Jobs in Godalming, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Performance & Insight Manager
Harvey Water Softeners —Woking
- £50,000 - £60,000 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Data & Insight Manager
Powerforce —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Python
- Health & wellbeing programme
- Annual leave
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Surrey and Sussex WorkWell Strategic Programme Manager
Surrey County Council —Reigate
- £63,823 - £70,099 a year
- Travel
- Leadership
- Annual leave
- Employee assistance programme
6d
Dual Site Manager - 36 hours - Guildford and Farnham
JoJo Maman Bébé —Guildford
- Organisational skills
- IT
- Leadership
- Annual leave
5d
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
8d
Senior Schools Engagement Manager
WWF —Woking
- £45,167 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Teaching
- Annual leave
9d
Senior Insight Manager
Circana —Bracknell
- Full-time
- Sales
- Organisational skills
- Communication skills
1d
Product Manager
Miniclip —Guildford
- Computer Science
- Bachelor's degree
- Product management
Strategic Partnerships Manager – UK&I
Enovis —Guildford
- Full-time
- Sales
- Business development
- Leadership
6d
District Sales Manager - Neurology (EMG / Medical Devices)
Natus Neuro —Guildford
- Full-time
- Remote
- Up to 50% travel
- Travel
- Communication skills
- Annual leave
Regional Integrated Communications Manager, EA SPORTS FC (UKI & Nordics)
Electronic Arts —Guildford
- Hybrid work
- Annual leave
Territory Sales Manager – Neurology (EEG / Medical Devices)
Natus Neuro —Guildford
- Full-time
- Remote
- Up to 50% travel
- Travel
- Communication skills
- Annual leave
Senior Project Manager
Clinisys —Woking
- Remote
- Customer service
- Bachelor's degree
- Driving
District Sales Manager - Neurology (EMG / Medical Devices)
Natus Medical Incorporated —Guildford
- Full-time
- Remote
- Up to 50% travel
- Travel
- Communication skills
- Annual leave
Territory Sales Manager – Neurology (EEG / Medical Devices)
Natus Medical Incorporated —Guildford
- Full-time
- Remote
- Up to 50% travel
- Travel
- Communication skills
- Annual leave
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
Quick apply
5d
Senior Insight Manager
Circana UK —Bracknell
- Hybrid work
- Sales
- Organisational skills
- Communication skills
Quick apply
1d
Finance Manager
INNOPLUS TECHNOLOGIES LTD —Godalming
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Travel
- Annual leave
- Flexitime
Quick apply
3d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

insight manager jobs in godalming, sry

Customer Service Manager

Performance & Insight Manager

Data & Insight Manager

Regional Operations Director - Places Leisure

Surrey and Sussex WorkWell Strategic Programme Manager

Dual Site Manager - 36 hours - Guildford and Farnham

Hospitality Academy Learning and Development Manager

Senior Schools Engagement Manager

Senior Insight Manager

Product Manager

Strategic Partnerships Manager – UK&I

District Sales Manager - Neurology (EMG / Medical Devices)

Regional Integrated Communications Manager, EA SPORTS FC (UKI & Nordics)

Territory Sales Manager – Neurology (EEG / Medical Devices)

Senior Project Manager

District Sales Manager - Neurology (EMG / Medical Devices)

Territory Sales Manager – Neurology (EEG / Medical Devices)

Head of Sales

Senior Insight Manager

Finance Manager

I want to receive the latest job alerts for insight manager in godalming, sry

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