Technical analyst Work, Jobs in Goffs Oak, Hrt (with Salaries)

IT Systems Support Analyst (Interim)
Institute of The Motor Industry —Hertford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
- Work from home
- Life insurance
Quick apply
Junior Data Analyst/Junior Data developer
Signature Flatbreads LTD UK —Dunstable
- £24,420.00 - £45,801.11 a year
- Full-time
- Azure
- Computer Science
- Data analysis skills
Quick apply
3d
Software Tester
Ganap IT Limited —Hounslow
- £35,000 a year
- Full-time
- Computer Science
- Analysis skills
- Organisational skills
Quick apply
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Data Analyst
NHSProfessionals —Hemel Hempstead
- £39,000 a year
- Azure
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Data Analyst (Part-Time – 1 Day Per Week)
Upham Inns Support Centre (Home Counties) —Berkhamsted
- Part-time
- Hospitality
- Microsoft Excel
- Hotel
Quick apply
Technical Analyst
Absorb —London
- Full-time
- Remote
- Communication skills
- Annual leave
14d
Test Analyst
Emeria —Luton
- £45,000 a year
- Full-time
- Azure
- Analysis skills
- APIs
- Employee discount
Quick apply
Technical Business Analyst
Delta Capita —London
- Full-time
- Hybrid work
- Bachelor's degree
- APIs
- Agile
Quick apply
Technical Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Annual leave
Data Analyst
Johnson Matthey —London
- Full-time
- Oracle
- ERP systems
- SQL
- Employee assistance programme
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
14d
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Technical Business Analyst, Consultant, Strategy, Governance & Architecture, AI & Data
Deloitte —London
- Hybrid work
- Azure
- SQL
- AWS
Data Analyst
Fortray Global Services Ltd —London
- £36,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Technical Business Analyst
Universal Music Group —London
- Full-time
- Computer Science
- Engineering
- Data analysis skills
- Annual leave
- Employee discount
7d
Graduate Technical Business Analyst, Data & AI, London
Acturis —London
- Full-time
- Hybrid work
- Bachelor's degree
- Python
IT Service Delivery Analyst
RHP —Teddington
- £44,659 a year
- Full-time
- Analysis skills
- Communication skills
- Time management
- Annual leave
9d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows

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IT Systems Support Analyst (Interim)

Institute of The Motor Industry
Hertford

Quick apply

Job details

Full-time | Fixed term contract
£30,000 - £35,000 a year

Benefits

Cycle to work scheme
Financial planning services
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

ITIL Certification
Microsoft Office
ITIL
IT support
SharePoint
LMS
Communication skills

Full job description

Interim IT Systems Support Analyst

PMO & IT

Hybrid Working at Fanshaws Ln, Brickenden, SG13 8PQ

Role reports to: Head of PMO and IT

Contract: Fixed-term 6 Months

Purpose of the Role

The Interim IT Support and Systems Analyst provides hands-on IT and systems support across the PMO and IT function during a period of planned and unplanned team absence and ongoing infrastructure projects.

Working within IMI's IT governance framework, the role keeps day-to-day IT support and the core business systems running smoothly, owns and triages the support queue, manages and coordinates third-party providers, and provides practical capacity on projects. It is a hands-on delivery and support role rather than a line-management role, taking the operational load so that senior colleagues can step up to cover specialist and management gaps.

Key Responsibilities & Accountabilities

IT Support & Service Coordination

Act as a first point of contact for end-user IT support across the organisation, resolving day-to-day queries and coordinating with third-party providers where required.
Work with the organisation's managed-service and third-party providers on routine maintenance, access and support tasks, ensuring requests are progressed and resolved.
Maintain a high standard of customer service and clear communication with colleagues at all levels.

Systems & Applications Support

Provide day-to-day support, first-line resolution and triage for the LMS and other core business systems, escalating to providers and senior colleagues where required.
Support the day-to-day operation, configuration and maintenance of these systems, and coordinate releases and updates with the relevant providers.
Support user access administration within the business systems, including accounts, roles and permissions.
Act as a day-to-day point of contact and triage for colleagues on system issues.
Investigate, log and track issues through to resolution, keeping users updated throughout.

Third-Party & Supplier Management

Own and manage the support ticket queue using the service-management tool, prioritising by impact and urgency and ensuring nothing is lost during the absence period.
Manage and coordinate third-party providers on incidents, changes, releases and routine requests, holding them to agreed service levels.
Support the introduction of improved ticket and SLA reporting.

Infrastructure & Project Support

Provide practical, hands-on support to infrastructure and IT projects, assisting with delivery and rollout tasks as required.
Assist with project documentation, scheduling and coordination across internal teams and third-party providers.

Governance & Compliance

Work within IMI's IT governance and change management framework, including the Change Advisory Board (CAB) and Technical Design Authority (TDA).
Support change control, user acceptance testing (UAT) and post-implementation checks for changes and releases.
Recognise that several systems hold regulated and sensitive data, and handle changes and access accordingly.
Handle data responsibly and in line with UK GDPR and the organisation's data protection obligations.

Person Specification

Essential Experience & Knowledge

Proven experience in a combined IT support and systems or applications support role.
Experience administering and supporting business systems, such as an LMS or similar platform, including user access and releases.
Strong working knowledge of the Microsoft suite, including SharePoint.
Experience managing a busy support queue using a service-management or ticketing tool, with sound prioritisation.
Experience managing and coordinating third-party providers.

Skills & Capabilities

Able to work independently with minimal onboarding and to be productive quickly.
Excellent communication and customer-service skills.
Comfortable supporting business-critical systems in a live environment.
Organised and methodical, with strong attention to detail.

Personal Attributes

Self-starting, calm under pressure and comfortable with ambiguity.
Collaborative and approachable, with a genuine service ethos.
Discreet and trustworthy when handling sensitive data.
Delivery-focused with a practical, solution-oriented mindset.

Desirable Experience

Experience within an awarding organisation, education, membership or other regulated environment.
Experience coordinating multiple third-party providers across a systems estate.
Exposure to infrastructure changes.
Familiarity with ITIL-aligned change management (CAB) and service management practice.
Experience supporting application or platform migrations and cutovers.

Essential Qualifications

Relevant IT support or systems certifications, for example Microsoft, CompTIA or ITIL Foundation, are welcome. Practical experience is valued most.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Financial planning services
Life insurance
On-site parking
Private medical insurance
Sick pay
Work from home

Work Location: In person

Quick apply

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