Customer success manager Work, Jobs in Gogar, Edh (with Salaries)

Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
5d
Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £43,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
Customer Success Manager
Mindbody —Edinburgh
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
7d
Customer Service Centre Supervisor
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Sick pay
12d
Concession Manager
Luca Faloni —Edinburgh
- Full-time
- In-person
- Leadership
- Marketing
- Employee discount
Quick apply
Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Edinburgh
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Account Manager
Thom Micro Systems —Larbert
- From £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- CAD
- Free parking
- Work from home
Quick apply
8d
Deputy Manager
Iceland —Edinburgh
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Trading Manager - Portobello Road
Morrisons —Edinburgh
- Hospitality
- Team management
- Employee discount
Quick apply
Lead Customer Experience Manager
Sainsbury's —Leven
- £36,250 a year
- Management
- Leadership
- Employee discount
8d
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
12d
Business Development Manager
Clan Gordon Limited —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Maintenance
- Administrative experience
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Business Development Manager (BDM) - Livingston - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Livingston
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Executive
FedEx EU —Edinburgh
- Up to £38,000 a year
- Full-time
- Sales
- Negotiation
- Employee assistance programme
Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —North Berwick
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Store Manager
Scotmid Co-operative —Livingston
- Full-time
- Management
- Bakery
- In-person
Quick apply
11d
Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped
Yell —Edinburgh
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
5d
Business Development Manager (BDM) - Perth - Circa 41k Basic - 53k OTE Uncapped
Yell —Edinburgh
- £35,875 - £53,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
5d
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell —Edinburgh
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
5d
Sales Consultant/ Sales Manager
Designer Contracts —Falkirk
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Free parking
- Employee discount

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customer success manager jobs near gogar, edh

Customer Success Operations Manager

Mail Bazar Digital Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£4,700 - £5,100 a month
5 days ago

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

About the Role:

Edinburgh is a growing centre for digital business, ecommerce, and customer-focused technology services. At Mail Bazar Digital Ltd, we support that growth by helping businesses improve customer communication, streamline service operations, and create smoother digital customer experiences.

We are looking for a Customer Success Operations Manager who can take ownership of customer success processes, service performance, reporting, and operational improvements. You are not just managing customer accounts; you are building the systems, workflows, and standards that help customers receive consistent, reliable, and professional support.

You will work closely with customer success teams, sales, support, operations, and internal stakeholders to improve retention, customer satisfaction, onboarding, reporting, and service delivery. This role is ideal for someone who is organised, commercially aware, data-driven, and confident in improving customer-facing operations.

Key Responsibilities:

Customer Success Operations: Manage and improve the day-to-day processes that support customer onboarding, account management, renewals, service reviews, and customer communication.

Process Improvement: Identify gaps in customer success workflows and implement practical improvements that increase efficiency, consistency, and customer satisfaction.

CRM and Reporting: Maintain accurate customer data, track key performance indicators, prepare reports, and use CRM insights to support better business decisions.

Customer Retention: Support customer retention strategies by identifying risks, monitoring engagement, and helping teams take action before issues affect customer relationships.

Team Coordination: Work with customer success, support, sales, and operations teams to ensure customer requests, escalations, and follow-ups are handled properly.

Service Standards: Create and maintain clear procedures, templates, and service guidelines to ensure a consistent customer experience.

Stakeholder Management: Present operational updates, performance trends, and improvement recommendations to internal management.

What We Are Looking For:

Experience: Previous experience in customer success, customer operations, account management, service delivery, or business operations is preferred.

Operational Skills: Strong understanding of customer workflows, CRM systems, reporting, onboarding processes, and service performance tracking.

Problem-Solving: You can identify operational issues, understand the root cause, and create practical solutions that improve both customer experience and team efficiency.

Communication: You can communicate clearly with customers, internal teams, and management. You are confident explaining processes, updates, and recommendations.

Organisation: You can manage multiple priorities, track deadlines, maintain accurate records, and ensure follow-ups are completed on time.

Mindset: You are proactive, customer-focused, and commercially aware. You understand that strong customer operations help protect revenue, improve satisfaction, and support long-term business growth.

Pay: £4,700.00-£5,100.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in gogar, edh

Customer Success Operations Manager

Internal Sales Manager

Customer Success Manager

Customer Service Centre Supervisor

Concession Manager

Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped

Customer Account Manager

Deputy Manager

Trading Manager - Portobello Road

Lead Customer Experience Manager

Customer Service Centre Agent

Business Development Manager

Business Development Manager (BDM) - Livingston - Circa 41k Basic - 53k OTE Uncapped

Account Executive

Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped

Store Manager

Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Perth - Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped

Sales Consultant/ Sales Manager

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