Job Purpose
As a Sales Order Processor, you will play a vital role in supporting the customer journey and ensuring the smooth delivery of products and services across the business. You will be responsible for accurately processing qualified purchase orders within our ERP system, maintaining high standards of data integrity and ensuring all sales order processes are followed efficiently and consistently.
Working closely with colleagues across Sales, Operations and Finance, you will act as a key link between customer requirements and internal fulfilment teams. This is a fast-paced and varied role that requires excellent attention to detail, strong organisational skills and the ability to manage multiple priorities while delivering exceptional service to both internal and external stakeholders.
We are looking for a proactive and adaptable candidate who takes ownership of their work, demonstrates initiative and thrives in a collaborative environment. In return, you will have the opportunity to contribute directly to the success of the business, build strong cross-functional relationships and develop valuable experience within a customer-focused operation. As an ambassador for Synectics, you will consistently represent the organisation in a professional, courteous and positive manner, whether communicating in person, via email or over the telephone.
Who is Synectics?
Synectics plc is an AIM-listed company and a leader in advanced security and surveillance solutions.
Our Purpose: Protecting the environments society depends on.
Our Vision: To be the most trusted provider of intelligent, cyber-secure security and surveillance solutions for critical industries and the people they serve.
Synectics delivers innovative solutions for customers where security is critical to operations, protecting people, property, and assets worldwide. We transform their operations by uniting systems, technologies, and data – enhancing safety, streamlining processes, and empowering smarter decision-making and faster responses.
Our technical expertise, decades of experience, and strong partnerships set us apart, providing innovation and service that drive real value and long-term success.
Our Values: Our company values underpin everything we do, and we consistently recognise individuals within our business who demonstrate these behaviours.
Principal Accountabilities
- Accurately review, validate and process customer purchase orders in line with company procedures and service level expectations, ensuring timely order fulfilment and an excellent customer experience.
- Verify that all required order information, supporting documentation, pricing and approvals are complete and compliant prior to processing, proactively resolving any discrepancies.
- Build and maintain effective working relationships with colleagues across Sales, Operations, Finance and Procurement to obtain and share information, resolve queries and support seamless business operations.
- Manage purchase order and contract amendments in accordance with established change control processes, ensuring all revisions are accurately documented, authorised and communicated to relevant stakeholders.
- Maintain accurate and organised electronic records, ensuring all order-related information and documentation is securely stored, fully traceable and readily accessible for operational and audit purposes.
- Monitor, prioritise and respond to enquiries received through the shared Operations mailbox, ensuring requests are actioned promptly, professionally and within agreed timescales.
- Maintain accurate and up-to-date customer, opportunity and order information within Salesforce CRM, supporting effective reporting, forecasting and customer relationship management.
- Provide reception cover and general administrative support as required, delivering a professional and welcoming experience for visitors, customers and colleagues.
- Identify opportunities to improve processes, enhance data accuracy and increase operational efficiency, contributing to the continuous improvement of the Sales Order Processing function.
- Support the wider Operations team with additional duties and projects as required, demonstrating flexibility and a collaborative approach to achieving business objectives.
- To be an ambassador of Synectics’ behaviours and values which are: we are human, we are customer driven, we are enterprising and we are honourable.
Key Personal Attributes
- Accurately review, validate and process customer purchase orders in line with company procedures and service level expectations, ensuring timely order fulfilment and an excellent customer experience.
- Verify that all required order information, supporting documentation, pricing and approvals are complete and compliant prior to processing, proactively resolving any discrepancies.
- Build and maintain effective working relationships with colleagues across Sales, Operations, Finance and Procurement to obtain and share information, resolve queries and support seamless business operations.
- Manage purchase order and contract amendments in accordance with established change control processes, ensuring all revisions are accurately documented, authorised and communicated to relevant stakeholders.
- Maintain accurate and organised electronic records, ensuring all order-related information and documentation is securely stored, fully traceable and readily accessible for operational and audit purposes.
- Monitor, prioritise and respond to enquiries received through the shared Operations mailbox, ensuring requests are actioned promptly, professionally and within agreed timescales.
- Maintain accurate and up-to-date customer, opportunity and order information within Salesforce CRM, supporting effective reporting, forecasting and customer relationship management.
- Provide reception cover and general administrative support as required, delivering a professional and welcoming experience for visitors, customers and colleagues.
- Identify opportunities to improve processes, enhance data accuracy and increase operational efficiency, contributing to the continuous improvement of the Sales Order Processing function.
- Support the wider Operations team with additional duties and projects as required, demonstrating flexibility and a collaborative approach to achieving business objectives.
- To be an ambassador of Synectics’ behaviours and values which are: we are human, we are customer driven, we are enterprising and we are honourable.
Experience
- Previous experience within an administrative, sales support, order processing, customer service or office-based role would be advantageous, although not essential.
- We welcome applications from individuals who demonstrate a positive, can-do attitude, strong organisational skills and a genuine desire to learn and develop within a commercial operations environment.
- Experience of processing orders, managing documentation, maintaining records or working with business systems would be beneficial.
- Competent user of Microsoft Office applications, including Outlook, Word and Excel, with the ability to accurately manage and maintain electronic records and documentation.
- Experience of using ERP, CRM or database systems would be advantageous; however, full training will be provided on our internal systems and processes.
- Ability to work accurately under pressure while maintaining a high level of customer service and attention to detail.
- Strong administrative and problem-solving skills, with the ability to manage competing priorities and meet deadlines.
- A willingness to learn new systems, processes and ways of working as part of a supportive and collaborative team environment.
Eligibility for Employment in the UK
In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Synectics.
Our Commitment to Equality and Diversity
Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Ability to commute/relocate:
- Scunthorpe DN15 9BL: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
