Trevornick Holiday Park are looking to recruit team members for our Reception and Bookings department for the upcoming season. We have full and part time positions available with various start dates.
Trevornick is a family-run site situated on the coast of the stunning Holywell Bay offering a variety of accommodation including: Touring and Camping, Ready Tents, Statics, Luxury Lodges and Cottages and a number of onsite amenities such as: swimming pool, bars and restaurants, fishing ponds, golf courses and much more.
About Us
We are a 5* awarded Holiday Park with the aim of ‘Making Everyday Extraordinary’ for our guests, visitors and of course our team. We have been providing outstanding family holidays for 60 years and have worked hard to create a highly regarded brand and an environment and culture our team are proud to be a part of.
About the Position
Throughout your role you will:
- Ensure standards of best practice are met for bookings and the reception area
- Make sure that all bookings are inputted onto the system correctly
- Handle customer queries and complaints promptly and to the company standard
- Ensure systems are updated correctly and regularly
- Process payments on till, PDQ and online
- Monitor the website booking process and communicate issues to the relevant person
- Handle all accommodation bookings
- Deal with third party agents to ensure correct calendar of bookings
- Protect customer security
- Maintain an up to date knowledge of all pitches, accommodation and facilities on offer
- Provide excellent customer care to all customers
The above list is not exhaustive, and you will be required to do other jobs at the request of management.
This is currently a seasonal role until September. Hours will vary between 8:15am to 9:15pm seven days a week, therefore this role requires flexibility and ability to work at weekends on a rota basis.
Accommodation can be provided if required.
About You
We are looking for individuals who have excellent customer service skills, are hardworking and can work in a busy, fast paced environment. This role will include answering telephone and email enquiries, taking bookings, dealing with guests and resolving problems. As the first port of call you will provide a warm and friendly welcome to all guests and assist them throughout their stay with any queries they may have.
Skills required:
- Excellent Customer Service skills
- Ability to use a computer and microsoft office
- A great team player who works well under pressure
- Motivated to work on their own initiative
- Ability to process payments
About the benefits
· Discount at onsite restaurant and visiting food trucks
· Discount on spa treatments
· Employee Assistance Programme
· Free uniform
· Free use of our 3 golf courses throughout the duration of your employment and access to all onsite facilities
· Discount on holidays for friends and family
· Short walk to Holywell Bay Beach
· Free parking
Job Type: Temporary
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Newquay TR8 5PW: reliably commute or plan to relocate before starting work (required)
Work Location: In person
