Requisition ID: 74171
Date: Jun 21, 2026
Location:
St Austell, Cornwall, GB
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Department: Operations
Description:
Salary: £36K + 15% shift premium + annual bonus
Benefits: Pension (employer contribution of 8%), Life Assurance, Sick Pay Scheme, 25 days holiday + 8 bank holidays, Employee Discount Platform+Healthcare Discounts
Overtime available with good rate of pay (double time for Sundays and Bank Holidays)
Shift: 3 shift Rotation
Days: Monday to Friday (Mornings, nights and afternoons)
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
To support the Shift Supervisor in ensuring the Manufacturing Area is running efficiently and working to priorities. Will be responsible for Managing all operators assigned to their Cell.
Essential Duties and Responsibilities
The job holder is aware of all relevant procedures as per company policy that apply to the position covered by this job description
Manage the Cell against LDMS targets, understanding gaps to target and formulate action plan
Organisation of cell labour against production priorities
Performance and Line manage operators assigned to the Cell
Responsible for checking and signing off all operator down time
Responsible for ensuring hourly checks are undertaking in terms of output and quality, to be documented on the West Monitoring Network
Lead and drive yield & quality with interdepartmental assistance
Prepare and Lead Tier 1 Daily meeting
Understand the scheduling list to ensure the correct components are being produced throughout the manufacturing unit ensuring resources are in place to meet priorities
Undertake in-line evaluation of product, within the Finishing department for example IPC measuring checks
Ensure machine set ups and adjustments are undertaken as required by Engineering Technicians, within the Finishing department
Approve sign off after all Engineering intervention or Quality and Process changes
Liaise with relevant personnel to ensure any equipment faults or instances of poor quality are investigated and dealt with in a timely fashion using West Process investigation tools
Complete daily quality, 5’s and H&S gemba walkarounds
Cover for the Shift Supervisor in their absence, to include, Production data input (OEE, Daily Output Reports), lead daily LDMS meeting, attend weekly Operations meeting (when on shift).
Carry out Return to Work Interviews, Objective setting, 1-2-1’s, mid year and end of year reviews with support of the Shift Supervisor
Responsible for Approval of holiday allocation for direct reports
Ensure upward communication to Shift Supervisor in terms of any changes required in the T&A systems, such as Sickness, Lateness, OT, shift changes etc.
Carry out other duties where trained, as requested by the Production Supervisor or Production Manager
Additional Responsibilities
The job holder is aware of his/her special responsibility for quality according to the company’s quality policy and conducts his/her activities in accordance with the company quality policy at all times.
Comply with company cGMP regulations
Education
High School Diploma or equivalent required
Work Experience
Qualifications / skills
Minimum
Minimum 2 years experience of leading a team in a manufacturing environment
Competent in written and verbal use of the English language
Competent in basic numeracy
Good Computer skills
Preferred Knowledge, Skills and Abilities
A team player
Able to work independently and autonomously
Able to develop working relationships across all levels of the business
Excellent communication skills both written and verbal
Demonstrates a can-do attitude
What We Offer
Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.
Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
Shift
3 x Shift Rotation
Shifts:
06.00-14.00
14.00-22.00
22.00-06.00
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening. #LI-AS1
