Customer experience specialist Work, Jobs in Gorseinon, Swa (with Salaries)

Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Assistant
Lidl —Swansea
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
2d
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Assistant Underwriter
IQUW Group —Swansea
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Audi Sales Executive
Sinclair Group —Swansea
- £20,000 - £50,000 a year
- Weekend availability
- Sales
- Customer service
- Free parking
- Annual leave
12d
Community Executive - Events Specialist
TramshedTech —Swansea
- £24,479 - £25,000 a year
- Full-time
- CRM software
- Hospitality
- Management
Quick apply
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Desktop Support Specialist
PCI Pharma Services —Bridgend
- 8 hour shift
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
Sales Executive
WeBuyAnyCar —Swansea
- £28,200 - £35,220 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
12d
Contract Compliance and Business Support Manager
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
11d
Service Delivery Specialist
DigiTickets —Swansea
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Driving
Quick apply
Assistant Underwriter
ERS Administration Services —Swansea
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sales - Sales Advisor - UK
New Look —Carmarthen
- Part-time
- Microsoft Word
Operational Support Officer (Band 6/AO)
Health and Safety Executive —Carmarthenshire
- £28,499 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
Apprentice Operational Support Officer (Band 6/AO)
Health and Safety Executive —Carmarthenshire
- £28,499 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
Courier Service Specialist
Evri —Bridgend
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Claims Technician
IQUW Group —Swansea
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- Communication skills
Project Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Free parking
- Annual leave
6d
Claims Technician
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- Communication skills

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customer experience specialist jobs near gorseinon, swa

Customer Service Representative

IQUW Group
Swansea

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Job details

Permanent | Full-time

Benefits

Employee assistance programme

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Overview:

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

The role

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key responsibilities

Work with insurance brokers and direct clients to handle enquiries.
Respond to customer and broker queries.
Provide accurate information to customers and brokers about their insurance policy.

Maintain effective working relationships with brokers and customers.
Produce documentation, creating and issuing correspondence to customers and brokers.
Build your knowledge of our products and services to become a subject matter expert.
Play your part in a culture of change as an individual and as a team member.

Essential qualifications, skills and experience

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

The ability to work, both, as part of a team and independently
A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
A keen eye for detail and high level of accuracy
A deep understanding of what good customer service involves.
Excellent organisational skills and the ability to prioritise.
The drive to continually improve the way we work and the services we provide.

Core behavioural competencies

Analysis and decision making
Relationships
Performance focus
Communication and influence
Resilience and adaptability

Benefits

Competitive Benchmarked Salary
25 days holiday
Discretionary bonus scheme
Employee assistance programme
Annual holiday buy (up to 3 extra days)
Salary sacrifice benefits
Annual benefits reviews
The option for professional qualifications and study support

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

#ERSLI

Apply Now

Refine Your Search

customer experience specialist jobs in gorseinon, swa

Customer Service Representative

Customer Assistant

Customer Service Representative

Assistant Underwriter

Audi Sales Executive

Community Executive - Events Specialist

Recoveries Specialist

Desktop Support Specialist

Sales Executive

Transport Co-ordinator

Contract Compliance and Business Support Manager

Service Delivery Specialist

Assistant Underwriter

Sales - Sales Advisor - UK

Operational Support Officer (Band 6/AO)

Apprentice Operational Support Officer (Band 6/AO)

Courier Service Specialist

Claims Technician

Project Manager

Claims Technician

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