Head of customer service Work, Jobs in Gorseinon, Swa (with Salaries)

People & Service Team Leader
River Island —Llanelli
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
Accounts Clerk
Days Motor Group —Swansea
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
3d
Field Sales Representative (Entry Level & Experienced)
Family First Professionals —Swansea
- £12.71 - £17.00 an hour
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
Internal Sales with Counter
Robert Price (Builders' Merchants) Ltd —Swansea
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
10d
Housing Operational Manager
Caredig —Swansea
- £49,163 a year
- Full-time
- Analysis skills
- Driving
- Leadership
- Annual leave
- Employee assistance programme
1d
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Admin/Stock Supervisor
Bestway Group —Swansea
- Full-time
- Data analysis skills
- Communication skills
- Annual leave
Quick apply
P&G Team Leader
Village Hotels - Swansea - Pub & Grill —Swansea
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
2d
Housing Hwb Manager
Carmarthenshire County Council —Llanelli
- £31.59 - £36.28 an hour
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
Key Accounts Manager
LBS Builders Merchants —Ammanford
- Full-time
- Remote
- Sales
- Business development
- Construction
- Employee discount
Quick apply
Administrator
AAH Pharmaceuticals —Swansea
- Holidays
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
Head of Hard Services
Mitie —Swansea
- Full-time
- Microsoft Office
- Team management
- Leadership
Team Member
KFC —Fforest
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
School Cleaning Technician
Mrs Buckét Commercial Cleaning Services Ltd. —Pontarddulais
- £13.44 - £13.45 an hour
- Monday to Friday
- Communication skills
- School
- Referral programme
Quick apply
12d
People & Service Manager
River Island —Swansea
- Weekend availability
- Sales
- Customer service
- Retail management
- Annual leave
- Employee discount
Quick apply
Project Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Free parking
- Annual leave
6d
Front of House Team Member
QSRP-BurgerKing —Swansea
- Quick service & fast food restaurant
Counter Fraud Technical Lead
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Management
Warehouse Operative
AAH Pharmaceuticals —Swansea
- £12.91 - £14.41 an hour
- No experience needed
- Employee assistance programme
- Sick pay
13d
Health, Safety, Security and Environment Business Partner
First Bus —Swansea
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount

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head of customer service jobs near gorseinon, swa

People & Service Team Leader

River Island -
Llanelli

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Sales
Leadership
Communication skills
Time management

Full job description

Description

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

For a more detailed overview of this role, check out the job description attached at the bottom of this advert.

About The Role

What You’ll Be Doing

Consistently deliver great service and role model this throughout the store team.
Create a diverse and inclusive environment where all your store team feel valued.
Create a wellbeing culture in store by being a direct line of communication for the store team.
Confidently duty manage in all areas of the store operation including product and operations.
Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
Have a good understanding of commercial tools and how to use to drive actions.
Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
Support the management of store operations, including compliance with health & safety standards.
Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

You'll Be Perfect If

You have previous experience in retail, preferably in a supervisor role.
You are passionate about fashion and stay updated on the latest trends.
You possess strong communication and interpersonal skills.
You can motivate and inspire a team to achieve their best.
You are proactive, adaptable, and thrive in a fast-paced environment.
And most importantly love our products as much as we do so we create the best possible customer journey!

Things To Consider

Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

This Is For You

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

What we can offer you:

Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
A generous bonus scheme & private pension plan.
28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe...

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

About River Island

Quick apply

Refine Your Search

head of customer service jobs in gorseinon, swa

People & Service Team Leader

Accounts Clerk

Field Sales Representative (Entry Level & Experienced)

Internal Sales with Counter

Housing Operational Manager

Recoveries Specialist

Admin/Stock Supervisor

P&G Team Leader

Housing Hwb Manager

Key Accounts Manager

Administrator

Head of Hard Services

Team Member

School Cleaning Technician

People & Service Manager

Project Manager

Front of House Team Member

Counter Fraud Technical Lead

Warehouse Operative

Health, Safety, Security and Environment Business Partner

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