Contract: Government
Location: Newcastle, NE4 7AR
Hours of work: Monday - Friday | 13:00 - 17:00 | 20 hours
Contract Type: Permanent
We are currently recruiting for a professional, friendly and customer-focused Part-Time Receptionist to join a diverse Front of House team.
Job Description
This is a straightforward corporate reception role, ideal for someone with previous reception, front of house, hospitality, hotel, concierge or customer service experience who is looking to develop their career within a professional workplace environment.
You will be part of a wider reception team, with the role having a strong focus on reception and switchboard duties, alongside general administration and workplace support.
Key Responsibilities
- Acting as a professional and welcoming first point of contact for visitors, clients and colleagues
- Operating the switchboard and handling incoming calls professionally
- Providing face-to-face customer service and assisting visitors with their enquiries
- Issuing visitor and access passes in line with site procedures
- Carrying out mail runs and supporting general post room activities
- Supporting site inductions for visitors and contractors
- Assisting with basic porterage and general workplace support
- Monitoring incoming jobs and requests through the CAFM system
- Managing the Royal Mail business account and associated administration
- Completing general administrative duties and maintaining accurate records
- Working closely with the wider Front of House and facilities teams
Professional and Personal Competencies/Qualifications
- Previous experience in reception, front of house, hospitality, hotel, concierge or a customer-facing role
- Excellent communication and interpersonal skills
- Comfortable speaking to people face-to-face and handling telephone enquiries
- Professional, friendly and approachable manner
- Confident using Microsoft Outlook and Excel
- Comfortable learning and using workplace systems, including CAFM
- Proactive attitude with a genuine focus on delivering excellent customer service
Why This Role?
This is a great opportunity for someone with a background in reception or customer service who is looking to move into a professional corporate environment.
You will join an established and diverse Front of House team, gaining experience across reception, switchboard, administration and wider workplace services.
If you're professional, approachable and enjoy being the first point of contact for people, we'd love to hear from you.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
