Customer experience leader Work, Jobs in Gosforth, Twr (with Salaries)

People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Team Leader
Home Bargains —Newcastle upon Tyne
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
Bershka Newcastle Menswear Responsible
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Bershka Newcastle General Manager
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Bershka Newcastle Ladies Responsible
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Depot Supervisor
BGS Intelligent Door Solutions Ltd —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Videographer
Northern Gas and Power —Gateshead
- Up to £43,000 a year
- Full-time
- Driving
- Travel
- Organisational skills
- Employee discount
Quick apply
10d
Assistant Manager
Farmfoods —Longbenton
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
11d
Sales Consultant
Northern Gas and Power —Gateshead
- £27,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
11d
Bershka Newcastle Deputy Manager
INDITEX —Newcastle upon Tyne
- Full-time
- Leadership
- Employee discount
Quick apply
General Manager
Swim Sports Company Ltd —Newcastle upon Tyne
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Energy Consultant
Tritility Limited —Jarrow
- £27,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
7d
Leisure Team Leader
Village Hotels - Newcastle - Leisure —Newcastle upon Tyne
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Leader
Tesco Insurance —Newcastle upon Tyne
- £33,040 - £38,000 a year
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Employee discount
4d
Section Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Employee discount
Quick apply
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Leadership
- Employee discount
Quick apply
Deputy Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Employee discount
Quick apply
Customer Service Team Leader
tombola —Sunderland
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Mentoring
Quick apply
Customer Operations Manager - 12 months fixed term
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
4d

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customer experience leader jobs near gosforth, twr

People Business Partner

Tritility Limited -
Jarrow

Quick apply

Job details

Permanent | Full-time
Up to £50,000 a year

Benefits

Free parking
Health & wellbeing programme
Private dental insurance
Cycle to work scheme
Financial planning services
Company pension
Company events
Private medical insurance
Gym membership
Transport links
Paid volunteer time
On-site parking
Free fitness classes

Qualifications

Management
Data analysis skills
Human resources
HRIS
Leadership

Full job description

People Business Partner

Location: Jarrow
Business: Tritility
Reporting to: People Director
Salary: Competitive, depending on experience
Contract: Full-time, permanent

About Tritility

Tritility is a UK business energy consultancy based in Jarrow, supporting businesses with electricity, gas, water, energy management, sustainability and net zero solutions. The business works with customers across the UK to simplify energy procurement, improve visibility of spend and usage, and help organisations make better commercial decisions around their utilities.

We are a growing SME of around 150 people, and we are entering an important next stage of our journey. We have strong foundations, a clear market opportunity, and a real appetite to build better systems, stronger leadership routines and a more scalable employee experience.

This is where you come in.

The Role

We are hiring a People Business Partner to help us build the next version of Tritility.

This is not a slow moving HR role. It is a broad, hands on and commercially important People role in a business with pace, change and plenty to improve. You will work closely with managers and leaders across the business, helping them make better people decisions, manage employee relations well, improve team performance, and support the implementation of new systems and processes.

You will need to be comfortable in a VUCA environment. Things will move. Priorities will change. Not everything will be perfectly documented. That should not scare you. In fact, you should probably enjoy bringing calm, structure and judgement to that kind of environment.

We need someone who can balance the immediate with the important. There will be ER cases to manage, managers to coach, systems to embed, processes to improve and change activity to support. This is a role for someone who likes being close to the business and who understands that great People work creates commercial value, not just policy compliance.

What You’ll Be Doing

Partnering with managers and leaders across the business to support better people decisions, stronger team performance and clearer accountability.
Managing ER cases including absence, conduct, capability, grievance, disciplinary, probation and performance matters.
Coaching managers through difficult conversations, formal processes and day to day people leadership.
Supporting change and transformation activity, including process redesign, system implementation, operating rhythm improvements and manager education.
Helping us build cleaner, simpler and more scalable People processes.
Supporting the rollout and adoption of new HR systems, workflows and people data.
Using people insight to spot trends, reduce repeat issues and help leaders make better decisions.
Creating practical guidance, tools and documentation that help managers lead confidently.
Working with the People Director to strengthen the People function as Tritility continues to grow.
Helping us move from reactive people management to better planning, better data, better governance and better employee experience.

What We’re Looking For

We are looking for someone who has already operated in a busy People Partner, HR Business Partner or strong Senior HR Advisor role.

You will need to be credible, practical and commercially switched on. You do not need everything wrapped in a perfect process before you act. You do need good judgement, strong employment law knowledge and the confidence to support managers through complex people issues.

You will probably be a strong fit if you:

Have strong UK employee relations experience.
Know how to manage formal cases properly and keep documentation clean.
Are confident coaching managers through difficult conversations.
Have worked in a growing SME, sales environment, contact centre, founder led business, PE backed business or another fast moving commercial setting.
Are comfortable supporting change, transformation and system implementation.
Can work with ambiguity without becoming chaotic.
Understand how to balance fairness, consistency, risk and commercial reality.
Are confident challenging leaders constructively when needed.
Can move between operational delivery and bigger picture thinking.
Are a starter finisher who gets things done.

The Kind of Person Who Will Thrive Here

You will enjoy this role if you like building things, fixing things and making businesses better.

You will need to be warm, direct and resilient. You will be dealing with managers who need practical support, employees who need fair and human treatment, and a business that needs People to move at the same pace as the commercial agenda.

This role will suit someone who brings calm into noise. Someone who can follow the string, spot the real issue, and help the business deal with it properly.

We are not looking for someone who wants to sit on the sidelines and comment on the business. We are looking for someone who wants to be in it, shaping it, improving it and helping it mature.

Why Join Tritility?

This is a brilliant time to join Tritility.

We are growing, changing and investing in the foundations that will help us scale properly. That means better systems, better data, stronger manager capability, clearer processes and a People function that is genuinely driving the growth across the business

For the right person, this is a role with real impact. You will be trusted, challenged and given the opportunity to shape how People supports the next stage of Tritility’s growth.

Apply

If you are an experienced People professional who can balance ER case management, manager coaching, change, systems and commercial judgement, we would love to hear from you.

Please apply with your CV or get in touch for a confidential conversation.

Pay: Up to £50,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Financial planning services
Free fitness classes
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Transport links

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in gosforth, twr

People Business Partner

Customer Service Advisor

Team Leader

Bershka Newcastle Menswear Responsible

Bershka Newcastle General Manager

Bershka Newcastle Ladies Responsible

Depot Supervisor

Videographer

Assistant Manager

Sales Consultant

Bershka Newcastle Deputy Manager

General Manager

Energy Consultant

Leisure Team Leader

Customer Service Team Leader

Section Manager - Lefties Newcastle

General Manager - Lefties Newcastle

Deputy Manager - Lefties Newcastle

Customer Service Team Leader

Customer Operations Manager - 12 months fixed term

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