Housekeeping manager Work, Jobs in Gosforth, Twr (with Salaries)

Concierge
Bespoke Hotels —Newcastle upon Tyne
- Full-time
- Hospitality
- Hotel
Quick apply
Housekeeper
Sandman Hotel Group —Newcastle upon Tyne
- Part-time
- No education required
- Hotel
- Communication skills
- Flexible schedule
- Referral programme
Room Attendant
Hotelcare —Newcastle upon Tyne
- £12.71 an hour
- Weekend availability
- Hospitality
- Hotel
- Time management
- Flexible schedule
Quick apply
Cleaner
ISS Facility Services —Gateshead
- £13.45 an hour
- Monday to Friday
- Customer service
14d
Hotel Receptionist
NOVOTEL —Newcastle upon Tyne
- Full-time
- Sales
- English
- Hotel
Quick apply
14d
Receptionist
NOVOTEL —Newcastle upon Tyne
- Full-time
- Sales
- English
- Hotel
Quick apply
14d
General Manager
MAD MONKEY PTE. LTD. —Newcastle upon Tyne
- Full-time
- Hospitality
- Hotel
- Maths
Quick apply
2d
TooFaced Cosmetics Counter Lead Metro Centre 2 days a week
Estee Lauder —Gateshead
- Communication skills
Domestic
Orchard Care Homes —Sunderland
- £12.71 an hour
- Full-time
Counter Manager - Durham
Benefit Cosmetics UK —Durham
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
Domestic
Orchard Healthcare Group —Sunderland
- From £12.71 an hour
- Hybrid work
- Nursing home
- Employee assistance programme
Quick apply
Store Manager
Saltrock Dalton Park —Seaham
- Full-time
- Customer service
- Employee discount
Quick apply
9d
Store Supervisor
Ryman —Sunderland
- £13.02 an hour
- Part-time
- Communication skills
- Employee discount
- Referral programme
6d
Housekeeping Checker/ Step up Supervisor
Godfrey Group Facilities —Hexham
- £12.71 an hour
- Part-time
- Hospitality
- Supervising experience
- Driving
- Free parking
Quick apply
3d
Domestic Assistant
McCarthy & Stone —Whitley Bay
- £12.85 an hour
- Part-time
- Customer service
- Time management
- Employee assistance programme
- Employee discount
Quick apply
18h
Domestic - Bank
St Philips Care Caledonia Ltd —Durham
- IT
- Paid training
- Employee assistance programme
Senior Supervisor
ABM UK —Durham
- £14.65 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Quick apply
Store Manager
Subway —Durham
- £12.70 - £13.20 an hour
- Management
- Restaurant
Quick apply
Assistant Store Manager
Saltrock Dalton Park —Seaham
- Part-time
- Merchandising
- IT
- Employee discount
Quick apply
9d
Food and Beverage - Venue Cleaner - HK2
Parkdean Resorts —Hartlepool
- Weekend availability
- Resort
- Store discount
- Employee assistance programme
Quick apply
6d

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Concierge

Bespoke Hotels -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Qualifications

Hospitality

Full job description

Job Ref: BES7230

Branch: Hotel Gotham - Newcastle

Location: Hotel Gotham Newcastle, Newcastle Upon Tyne

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: Shift Patterns will range from 7am starts and 11pm finishes

Hours per week: 40

Posted date: 14/05/2026

Closing date: 16/06/2026

Job Title: Concierge
Department: Front Office
Reporting to: Guest Relations Manager / Front Office Manager

ROLE OVERVIEW

As Concierge at Hotel Gotham – Newcastle, you are the embodiment of refined hospitality and the go-to expert for all guest enquiries, needs, and requests. With an exceptional knowledge of the local area and a network of trusted contacts, you will provide tailored recommendations, secure high-demand reservations, and deliver world-class service that enhances every guest’s stay.

You are more than an information point—you are a trusted advisor, a problem solver, and a key contributor to the overall luxury experience of the hotel. Your role is integral to the guest journey and is carried out with precision, discretion, and warmth.

KEY RESPONSIBILITIES

Guest Experience Personal Service

Offer a warm and elegant welcome to all guests, ensuring they feel recognised and valued throughout their stay.
Anticipate guest needs and proactively offer assistance with itinerary planning, dining, entertainment, shopping, and transport.
Valet Parking a Guests car on their arrival and returning it to them on the departure of their stay.
Make arrangements for restaurant bookings, theatre tickets, private tours, personal shoppers, spa appointments, special celebrations, and more.
Handle special requests, including those of VIPs, repeat guests, and celebrities, with the highest level of discretion and confidentiality.
Provide an unforgettable “Gotham” experience by exceeding guest expectations in every interaction.

Operational Excellence

Maintain up-to-date knowledge of all hotel services, facilities, promotions, and operating hours.
Liaise with other departments (housekeeping, FB, guest relations) to coordinate and fulfil guest needs efficiently.
Maintain a Concierge desk that is professional, inviting, and equipped with relevant collateral and information.
Record all guest requests and preferences accurately within the Property Management System and CRM tools.

Local Knowledge Networking

Remain informed on local attractions, cultural events, transport options, retail offerings, and city highlights.
Build and maintain strong relationships with trusted local vendors, restaurants, drivers, and experience providers.
Stay updated on trends and news affecting guest experiences, including closures, new openings, and exclusive opportunities.
Support the hotel’s image as a local tastemaker and cultural insider.

Administration Communication

Ensure all guest requests and bookings are confirmed in writing and tracked appropriately.
Assist with parcel handling, luggage storage, and courier services as needed.
Maintain a detailed log of guest interactions, arrangements, and follow-up actions for quality control.
Support pre-arrival planning and communication with incoming guests, ensuring all preferences are arranged in advance.

CORE COMPETENCIES PERFORMANCE INDICATORS

Delivers intuitive, personalised service with discretion and attention to detail.
Maintains expert-level local knowledge and a global mindset.
Responds to guest enquiries efficiently and professionally.
Supports positive guest feedback and repeat business through excellence in service.
Builds strong partnerships with reputable external providers and local contacts.
Acts with discretion, integrity, and professionalism at all times.

Quick apply

Refine Your Search

housekeeping manager jobs in gosforth, twr

Concierge

Housekeeper

Room Attendant

Cleaner

Hotel Receptionist

Receptionist

General Manager

TooFaced Cosmetics Counter Lead Metro Centre 2 days a week

Domestic

Counter Manager - Durham

Domestic

Store Manager

Store Supervisor

Housekeeping Checker/ Step up Supervisor

Domestic Assistant

Domestic - Bank

Senior Supervisor

Store Manager

Assistant Store Manager

Food and Beverage - Venue Cleaner - HK2

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