THE COMPANY
Hooked-on Group, the management company behind Blackfriars Restaurant, Hinnies Restaurant and Dobson & Parnell on Newcastle's vibrant Quayside, is recruiting for a Reservations and Events Coordinator to join our sales team
BENEFITS
- Flexible working hours- we want you to have a work-life balance too
- Staff discount at all the restaurants in our group
- Company Pension Scheme & Wellbeing support
- 28 days holiday entitlement including bank holidays
- The opportunity to work for a well-respected restaurant group where people development is at the heart of our culture
- An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
- Meals on duty
THE JOB
We are looking to employ an enthusiastic, talented individual to liaise with customers across our three restaurants. The winning candidate will have a fantastic telephone voice, share a passion for the hospitality industry, have a friendly personality and great attention to detail. This is a key role within the company, being the first point of contact for many customers. The role requires great organisational skills and the ability to work well under pressure. A minimum of one year's experience in administration is essential.
The role is part-time and includes two weekends per month with scope to pick up extra shifts during the week.
KEY RESPONSIBILITIES
- Managing the Group reservations operation
- Maximising our online bookings systems, driving sales to each restaurant as required and maximising all sales opportunities for each physical spaces and activity of all the restaurants in the Group
- You are responsible for responding to all enquiries, charity requests and donations and processing of deposits and vouchers including the recording of all information as required.
- You are responsible for ensuring you are aware of all current adverts, promotions and print material and understand all of our current discounts, offers and deals
- Responding to and engaging with guests on the social media platforms
WHY COME WORK FOR US
Staff are the core of our business and our most valued asset. We look for people with a positive attitude, friendly personality and a genuine passion for delivering exceptional customer service. In return, we offer plenty of training, lots of opportunities to show initiative and a friendly team-work atmosphere. We invest in our staff and help them learn the skills necessary to progress within our teams. Your career matters to us; we’re extremely proud of our progression stories
Pay: £12.71-£14.00 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
