Service delivery director Work, Jobs in Gosforth, Twr (with Salaries)

Director of Service Delivery - North East
Northern Trains —Newcastle upon Tyne
- £98,420 a year
- IT
- Employee assistance programme
- Employee discount
1d
Service Director – Housing
Gateshead Council —Gateshead
- £99,245 - £115,017 a year
- Full-time
- Hybrid work
- No degree
- Annual leave
- Employee discount
4d
Deputy Programme Director
NHS Business Services Authority —Newcastle upon Tyne
- £94,356 - £108,814 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee discount
- Flexible schedule
11d
Controller – HMP Northumberland
Ministry of Justice —Morpeth
- £60,001 a year
- Weekend availability
- Hybrid work
- PMP
- Presentation skills
- Annual leave
11d
Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Director of Customer Experience
TSG —Gateshead
- £0.01 - £90,000.00 a year
- Travel
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Service Director - Economy, Property & Regeneration
Gateshead Council —Gateshead
- £99,245 - £115,017 a year
- Full-time
- Hybrid work
- Leadership
- Negotiation
- Annual leave
- Employee discount
4d
Service Director - Planning & Transport
Gateshead Council —Gateshead
- £90,390 - £97,031 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee discount
4d
Customer Success Director
TSG —Newcastle upon Tyne
- £100,000 - £110,000 a year
- Sales
- Business development
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Head of Governance
Gateshead Council —Gateshead
- £75,981 - £86,069 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
4d
Assistant Director of Enrollment Operations
University Support Services, an Affiliate of St. George's University —Newcastle upon Tyne
- Full-time
- Salesforce
- Analysis skills
- Supervising experience
Quick apply
Head of Transport
Gateshead Council —Gateshead
- £75,981 - £86,069 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
4d
Associate Director – Ground & Water
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Work from home
14d
Supervisor
Pavers —Gateshead
- £13.43 - £13.93 an hour
- Part-time
- Leadership
- Employee discount
Quick apply
7d
Careers Adviser
Progress Careers —Gateshead
- £14,700 - £16,800 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
- Referral programme
General Manager
MAD MONKEY PTE. LTD. —Newcastle upon Tyne
- Full-time
- Hospitality
- Hotel
- Maths
Quick apply
Head of Clinic Operations
Curaleaf International —Sunderland
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
11d
Logistics Manager
Revvity —East Boldon
- Bachelor's degree
- Contracts
- Negotiation
Assistant Lecturer (with Mentorship)
UK MANAGEMENT COLLEGE —Sunderland
- £30,000 - £35,000 a year
- Monday to Friday
- English
- Education
- No degree
Quick apply
Sports Centre Manager
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply

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Director of Service Delivery - North East

Northern Trains -
Newcastle upon Tyne

Apply Now

Job details

£98,420 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Full job description

JOB TITLE: Director of Service Delivery

BUSINESS FUNCTION: Operations
SALARY: £98,420
ROLE TYPE: Hybrid
LOCATION: North East (Newcastle)
HOURS: 37

People come to Northern for trains they can rely on and stay for the chance to make a real difference to communities across the North. As Director of Service Delivery, you'll play a key role in making sure those journeys run smoothly, safely, and on time every single day.

You’ll be right in the thick of it, leading teams, solving problems, and collaborating with partners inside and outside of Northern. This role is about more than just keeping the wheels turning. It’s about creating an environment where people feel motivated, supported, and inspired to deliver their very best.

What you'll be doing

Leading, inspiring and motivating operational teams to deliver on our 90/2 performance target, building a collaborative, high-performing culture.
Taking accountability for on-the-day operational delivery throughout the North East making sure our services run safely and reliably.
Working closely with other departments, including Engineering and Operational Readiness, and with partners like Network Rail, to keep things on track.
Acting decisively in the moment while also contributing to longer-term improvement initiatives.
Using insights and data to drive proactive decision-making and continuous improvement.
Sharing best practice and aligning ways of working with your fellow Directors of Service Delivery across Northern.

The purpose of the job

At its heart, this role is all about making sure our trains run safely, reliably, and on time - every single day. As Director of Service Delivery, you’ll take the lead in managing the on-the-day operation of our services, ensuring everything is in place to meet performance targets and keep our customers moving.

A big part of this is about people. You’ll be responsible for the leadership, performance, development, and wellbeing of our train crew, as well as the Operations Managers who lead frontline teams. By creating the right environment, you’ll help others succeed, supporting your people to deliver a service that our customers can rely on and feel proud of.

But this isn’t just about the here and now. You’ll be looking ahead too, spotting opportunities to improve the way we work, identifying capability gaps, and driving change that raises standards across the board. You’ll work closely with colleagues in Engineering, Operational Readiness, and Business Performance, using data, insights, and your own experience to make proactive decisions that keep services running smoothly.

You’ll also represent Northern in the wider rail community, collaborating with other Train Operating Companies (TOCs), Network Rail, and local partners to align plans, tackle challenges, and improve performance beyond our own network.

Ultimately, your role is to bring it all together - people, process, and performance, ensuring we deliver a safe, seamless, and high-quality service today, while shaping the future of how we operate for tomorrow.

About you

To succeed in this role, you’ll bring a blend of leadership, sharp thinking, and speed.

You bring people with you, leading with purpose, listening when it counts, and setting the tone from the front. From the control room to the boardroom, you’re comfortable at every level and know how to connect the dots to keep things moving in the right direction.

You spot what others miss. Whether it’s a small detail or the first sign of something bigger, you’ve got an instinct for noticing when something’s not quite right and the drive to step in and fix it.

And when the situation changes, you change with it. You know when to pause, when to act, and how to switch from strategy to action without missing a beat.

To thrive here, you’ll need strong railway operations experience, solid knowledge of railway infrastructure, geography, rules and regulations, and a proven track record of leading teams in high-pressure environments. Experience in crisis management, driving change, and working across multiple stakeholders will set you up for success.

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times.
Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe – and we have recently celebrated 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

service delivery director jobs in gosforth, twr

Director of Service Delivery - North East

Service Director – Housing

Deputy Programme Director

Controller – HMP Northumberland

Account Director

Director of Customer Experience

Service Director - Economy, Property & Regeneration

Service Director - Planning & Transport

Customer Success Director

Head of Governance

Assistant Director of Enrollment Operations

Head of Transport

Associate Director – Ground & Water

Supervisor

Careers Adviser

General Manager

Head of Clinic Operations

Logistics Manager

Assistant Lecturer (with Mentorship)

Sports Centre Manager

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