Service desk analyst Work, Jobs in Grafham, Cam (with Salaries)

Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
11d
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
- Full-time
- Azure
- Scripting
- Computer networking
10d
Cybersecurity Analyst
Bidwells —Cambridge
- Full-time
- Azure
- Microsoft Office
- Analysis skills
- Employee discount
6d
1st Line IT Support Analyst
Bright Horizons —Northampton
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee discount
Quick apply
3d

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Service Desk Analyst

PA Consulting -
Melbourn

Apply Now

Job details

Full-time
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance

Qualifications

IT
Communication skills

Full job description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job description

Kickstart Your Career in Tech, join Our Service Desk Team!

Are you passionate about technology and ready to take your first step into the world of IT? If so, this Service Desk role could be the perfect opportunity for you.

At PA, we believe in potential, not just qualifications. That’s why we’re looking for individuals who are curious, people-focused, and excited about building a career in technology. You don’t need a degree or technical certifications, just a genuine interest in IT, a willingness to learn, and a positive, friendly approach.

As a Service Desk Analyst, you’ll be the first point of contact for our customers, so excellent communication skills and a personable manner are essential. If you’ve worked in any customer-facing role, whether in retail, hospitality, or call centres, you already have valuable experience that we would love to see.

Why Join Us?

Gain hands-on experience with real-world IT systems and support
Be part of a supportive team that invests in your development
Access training, mentoring, and clear progression pathways
Work in a culture that values collaboration, learning, and innovation

This is more than just a job, it’s your launchpad into a thriving tech career. If you're ready to grow, learn, and make an impact, we’d love to hear from you.

The Team

The Global Service Desk are a first-line response team who are fully supported to be able to address any IT issues that may arise for our 4000+ PA colleagues, including a dedicated line for our external clients. Being based in the Cambridge office we predominantly support our users by phone, email and in-person, delivering excellent customer service.

Individuals are provided with on-the-job training to be able to resolve common queries and how to seek advice on escalating more serious issues. There is a great support network within the department and particularly within the team, with all members encouraged to lean on and support each other.

The Service Desk team can be the first step to starting your career at PA. We believe in equipping our Service Desk Analysts with the tools and techniques to enable them to develop the skills necessary to progress and pursue their career ambitions, should you wish to.

Access will be provided to our training platforms so team members can enhance and grow the skills needed. Typically, within their first two years our team members have found the specialism that they love and have moved into other areas of the department, with some moving into consulting within the wider organisation.

The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Mac and Application Support teams, Operations and Software Compliance team.

Note: As the team supports all colleagues across the globe, applicants should be available to work in varying shift patterns covering hours between 07:00 and 19:00 (GMT) as well as a weekend shift, working on a rotation every eight weeks.

Qualifications

An enthusiasm for any of the following:

Customer service, problem solving, IT
Curiosity for learning more about technology
Excellent listening, verbal and written communication skills

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply now and take your first step towards a future in IT!

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

Please be aware that some of our UK roles at PA Consulting require a UK security clearance.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

Additional information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

Health and lifestyle perks accompanying private healthcare
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [email protected]

#LI-AG1

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