Founded by Simon Rogan, Umbel Hospitality is internationally recognised for its award-winning collection of restaurants and guest experiences. With locations across the UK and internationally, the group holds nine Michelin stars (ten including Skof) and two Michelin Green Stars, renowned for its sustainable, farm-to-table approach.
At Umbel, sustainability extends beyond our food. We're committed to creating an inclusive and supportive workplace where people feel respected, valued and empowered to develop their careers.
We are now looking for a friendly, professional and organised Reservationist to join our Reservations Team based in Cartmel. Playing a key role in our guest journey, you will be responsible for managing reservations across our collection of restaurants and guest accommodation, ensuring every enquiry is handled with exceptional care and attention to detail.
Key Responsibilities
- Managing reservations for our restaurants and guest rooms using our booking systems
- Responding to guest enquiries via phone, email and online channels
- Providing accurate information about our restaurants, accommodation and experiences
- Assisting guests with booking amendments, special requests and cancellations
- Working closely with operational teams to ensure a seamless guest experience
- Maintaining accurate guest records and reservation details
- Delivering outstanding customer service at every stage of the booking journey
We're keen to hear from candidates who:
- Have previous experience in a reservations, reception or customer-facing role
- Are confident, organised and professional in their approach
- Have excellent communication and customer service skills
- Are comfortable using reservations or booking systems
- Have strong attention to detail and the ability to multitask
- Enjoy working in a fast-paced hospitality environment
Hours:
Monday to Saturday, working as part of the Reservations Team based in Cartmel.
Working With Us:
As one of the world's leading hospitality groups, successful candidates can expect a motivating work environment with a clear progression path. We invest in our people and are extremely proud that many of our senior managers and leaders began their careers in junior roles within the business.
Additional Benefits Include:
Staff Discounts across our Group - Family Discounted Rate - Bike2Work Scheme - Calm App Premium Membership - Employee Assistance Programme - Employee Referral Scheme - Ongoing Training and Career Development - Vast Scope for Career Progression Across Our Group - Support with Industry Qualifications
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
We look forward to hearing from you.
