Head of project management Work, Jobs in Grantham, Lin (with Salaries)

head of aftercare
Seagate Homes Group —Spalding
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
5d
Service Delivery Manager
Woodland Trust —Grantham
- £40,823.50 a year
- Hybrid work
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Head of Project Management Office (PMO)
The Wildlife Trusts —Newark-on-Trent
- Up to £55,000 a year
- Full-time
- Project management
- Continuous improvement
- Team management
1d
Senior Communications Officer (Digital and Internal)
Newark and Sherwood District Council —Newark-on-Trent
- £39,152 - £40,777 a year
- Full-time
- Hybrid work
- Social media management
- Free parking
- Annual leave
13d
Head of Service - City
Juno Women's Aid —Nottingham
- £39,755 a year
- Full-time
- Public speaking
- Organisational skills
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
8d
Head of Project Practice
MHR INTERNATIONAL UK LIMITED —Ruddington
- Continuous improvement
- Team management
- Mentoring
- Employee discount
- Referral programme
Project Coordinator - Architectural Projects
JRL Group —Nottingham
- Full-time
- CAD
- Manufacturing
Quick apply
Delivery Manager
TheNottingham —Nottingham
- £65,000 - £70,000 a year
- Hybrid work
- Agile
2d
Handover & Aftercare assistant
Seagate Homes Group —Pinchbeck
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
5d
Project Director
M Group —Nottingham
- Management
- Budgeting
- Annual leave
- Employee assistance programme
Head of GSO SGT Business Excellence - Re-Energize Program
Siemens Energy —Lincoln
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Senior Contract Manager
Nottingham University Hospitals NHS Trust —Nottingham
- £57,528 - £64,750 a year
- Full-time
- Computer literacy
- Master's degree
- Analysis skills
3d
Consultant
BFY Group —Nottingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
Quick apply
Head of Football Intelligence
Nottingham Forest Football Club —Nottingham
- Full-time
- Presentation skills
- Recruiting
- Communication skills
- Free parking
- Employee assistance programme
13d
Consultant - Energy
BFY Group —Nottingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
Quick apply
Consultant - Water
BFY Group —Nottingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
Quick apply
Head of Gas Services - Procurement SGT
Siemens Energy —Lincoln
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
Service Transition Consultant
Capital One UK —Nottingham
- Full-time
- Hybrid work
- AWS
- Continuous improvement
- Agile
Head of Operations - Fire
Total Fire Safety —Nottingham
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Contracts
- Annual leave
Quick apply

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head of aftercare

Seagate Homes Group
Spalding

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
On-site parking

Qualifications

Supplier ordering
Purchase orders
Driving Licence
Report writing
Customer relationship building
Client engagement
Team leadership
Coaching
Filing
Process improvement
Construction quality snagging
Microsoft Office Suite
Complaint handling
Client relationship development
Microsoft Office
Quality assurance
Purchase order creation
Client services
Customer relationship management
Organisational skills
Construction contractor coordination
Contracts
Customer interaction
Budgeting
Household contractor coordination
Training & development
Leadership
Communication skills
Negotiation
Project progress tracking
Progress tracking
Time management

Full job description

Head of Aftercare

Location: Office Based - Spalding
Department: Customer Care / Aftercare?
Reports To: ?

About the Role

Seagate Homes is seeking an experienced and highly organised Head of Aftercare to lead our Aftercare Department, ensuring the efficient management of all post-completion defects across our developments.

Working closely with Housing Associations, employers' agents, subcontractors and internal departments, you will oversee the entire defects process from initial notification through to successful resolution. You will be responsible for maintaining excellent client relationships, ensuring contractual obligations are met, and driving exceptional customer satisfaction.

This is a key management position requiring excellent organisational skills, strong commercial awareness, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Defects Management

Manage all reported defects from Housing Associations and other clients.
Review, prioritise and allocate defects to the appropriate subcontractors.
Monitor progress of all outstanding defects and ensure agreed response times are achieved.
Escalate overdue or unresolved issues to senior management where necessary.
Ensure defects are completed to the required quality standards.
Arrange inspections where required to verify completed works.
Maintain accurate defect records and provide regular progress updates to clients.

Client Relationship Management

Act as the primary point of contact for Housing Associations during the Defects Liability Period.
Build and maintain strong professional relationships with clients.
Attend client meetings and provide updates on outstanding defect performance.
Resolve customer complaints professionally and efficiently.
Ensure high levels of customer satisfaction are maintained throughout the aftercare process.

Subcontractor Management

Allocate work orders to approved subcontractors.
Monitor subcontractor performance against agreed service level agreements.
Chase outstanding works and ensure completion within contractual timescales.
Maintain records of subcontractor performance.
Recommend alternative contractors where performance falls below company standards.

Commercial Administration

Raise Purchase Orders for all defect works.
Process subcontractor invoices.
Verify completed works prior to invoice approval.
Monitor defect costs against budgets.
Assist with cost recovery where defects are attributable to subcontractors.
Support the commercial team with recharge processes where appropriate.

Systems & Administration

Maintain accurate records within the company's defects management system.
Track response and completion times.
Monitor Defects Liability Period expiry dates.
Ensure all correspondence and documentation is filed correctly.
Produce reports for senior management.

Team Leadership

Lead and develop the Aftercare team.
Allocate workloads and monitor performance.
Provide coaching and support to team members.
Implement procedures to improve departmental efficiency.
Promote a culture of excellent customer service.

Compliance

Ensure compliance with Premier Guarantee and other warranty provider requirements.
Ensure all Health & Safety procedures are followed by subcontractors.
Maintain compliance with Building Regulations and company quality standards.
Support internal and external audits where required.

Essential Skills & Experience

Previous experience in a senior aftercare or customer care role within a housebuilder or housing developer.
Strong knowledge of residential construction and defect diagnosis.
Experience working with Housing Associations.
Excellent organisational and time management skills.
Ability to manage multiple developments simultaneously.
Strong IT skills including Microsoft Office.
Excellent communication and negotiation skills.
Commercial awareness with experience of purchase orders and invoice processing.
Ability to work under pressure and meet deadlines.
Full UK Driving Licence.

Desirable Experience

Experience with Premier Guarantee and NHBC warranty processes.
Experience managing a customer care or aftercare team.
Understanding of affordable housing developments.

Personal Attributes

Highly organised and methodical.
Strong leadership qualities.
Professional and customer focused.
Excellent problem-solving ability.
Positive and proactive attitude.
Able to build strong working relationships.
Confident decision-maker.
High attention to detail.
Commercially aware.
Calm under pressure.

Key Performance Indicators (KPIs)

Defects completed within agreed client timescales.
Average response time to reported defects.
Outstanding defects by development.
Client satisfaction scores.
Customer complaint resolution times.
Subcontractor performance.
Cost recovery from subcontractors.
Invoice processing accuracy.
Purchase Order compliance.
Departmental budget performance.

What We Offer

Competitive salary.
Company pension.
Annual leave plus bank holidays.
Opportunities for career progression.
Supportive and professional working environment.
Ongoing training and development.

At Seagate Homes, we pride ourselves on delivering high-quality homes and providing exceptional service long after handover. The Head of Aftercare will play a vital role in maintaining our reputation and ensuring our clients and homeowners receive the highest standards of aftercare.

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of project management jobs in grantham, lin

head of aftercare

Service Delivery Manager

Head of Project Management Office (PMO)

Senior Communications Officer (Digital and Internal)

Head of Service - City

General Manager

Head of Project Practice

Project Coordinator - Architectural Projects

Delivery Manager

Handover & Aftercare assistant

Project Director

Head of GSO SGT Business Excellence - Re-Energize Program

Senior Contract Manager

Consultant

Head of Football Intelligence

Consultant - Energy

Consultant - Water

Head of Gas Services - Procurement SGT

Service Transition Consultant

Head of Operations - Fire

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