Job Function
Reporting to the Technical Director, the key objectives for this role are to maintain and continuously improve the Quality Management System (QMS) in line with ISO 9001:2015 and ISO 1090, ensuring compliance, operational efficiency, and customer satisfaction. The role includes ownership of the Quality Manual and all associated processes.
Key Duties and Responsibilities
- Maintaining the Company’s ongoing certification status for ISO 9001:2015 / ISO 1090 including the control of the Quality Manual
- Ensure all standard operating procedures, work instructions, and records are current and controlled
- Lead QMS implementation, updates, and continuous improvement initiatives
- Ensure alignment of QMS with business strategy and operational processes
- Plan and conduct internal audits against ISO 9001:2015 / ISO 1090
- Coordinate external audits (certification and surveillance)
- Full reporting of and ensuring timely resolution of any non-compliance and implementing preventative/ continuous improvement actions as required
- Manage non-conformances, corrective and preventive actions (CAPA)
- Ensure compliance with regulatory and customer-specific requirements
- Monitor KPIs and quality objectives
- Analyse data to identify trends, risks, and improvement opportunities
- Drive root cause analysis
- Lead continuous improvement projects across departments
- Maintain document control system (revision control, approvals, distribution)
- Ensure proper record retention and traceability
- Oversee change management processes
- Ensure employees understand quality policies and procedures
- Manage customer complaints and feedback
- Coordinating external audits by customers and or accredited regulatory/certification bodies
- Support supplier evaluation and performance monitoring
- Report on QMS performance to leadership
- Prepare and present Management Review
- Conducting regular review meetings, documenting key issues and recording necessary actions for compliance and or continuous improvement
- Assist with conducting Risk Assessments and compiling Method Statements for the Company’s operational practices
- Perform independent visual/dimensional inspection of component parts and complete fabricated/welded assemblies
- Conduct 1st off and sample inspections, where needed, to ensure the capability of manufacturing processes is established and maintained
- Carry out inspection tasks in other areas when necessary, including supplier/sub-contractor activity and goods receiving
- Maintain the company’s calibration system, ensuring that measuring equipment is used correctly and kept in a suitable condition
- Working alongside engineering and production staff to reduce/eliminate scrap and rework.
- Monitor waste disposal practices and environmental compliance
- Promote sustainability initiatives and reduce environmental impacts of operations
Skills, qualifications and experience
- Experience of working in a Quality role and a strong knowledge of ISO 9001:2015 / ISO 1090 requirements, preferably gained in an engineering / manufacturing environment
- Experience in quality control/inspection
- Internal auditor training and qualifications for ISO 9001 / ISO 1090 (this is an essential requirement for the role but training can be provided)
- Ideally some experience of leading continuous improvement initiatives
- Computer literacy – minimum MS Excel and MS Word
Personal Qualities
- Able to evaluate information quickly, identify key issues and formulate conclusions based on sound, practical judgement, experience, and common sense
- Able to work independently as well as contribute as a key member of the Company’s management team
- Ability to assess and prioritise workload independently
- Have strong personal values, integrity, trust, honesty and respect for others
- Able to clearly and effectively communicate with colleagues, suppliers and customers
- Possess a high level of verbal and written communication skills for a demanding and customer focused working environment
Pay: Up to £30,000.00 per year
Work Location: In person
