Cluster reservations Work, Jobs in Gravenhurst, Bdf (with Salaries)

Cluster Reservations Manager
Hilton —Watford
- £34,000 - £38,000 a year
- Full-time
- Hotel
- Team management
- Training & development
- Employee stock purchase plan
- Annual leave
11d

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Cluster Reservations Manager
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£34,000 - £38,000 a year
11d
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Cluster Reservations Manager

Hilton -
Watford

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Job details

Full-time
£34,000 - £38,000 a year
11 days ago

Benefits

Employee stock purchase plan
Annual leave
Employee assistance programme
Employee discount

Qualifications

Team management
Accommodation booking
Relationship management
Professional development mentoring
Training & development
Hospitality management

Full job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Manager , you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

As a Cluster Reservations Manager you will manage the day to day running of the Reservations department, maximising revenue opportunities in the areas of individual reservations, driving sales leads and increasing revenue. You will ensure that all reservations agents are interacting with customers delivering a level of service standards.

Driving Reservations Team to reach key KPI’s as directed by the Cluster Commercial Director e.g. Upsell or No-Show targets.
Ensuring that customer admin is delivered to a high standard for incoming reservations, e.g. Deposits, No Shows, correspondence.
Monitor and drive guest satisfaction.
Focus on a consistently executed up-selling approach to Room Types and additional services within the hotel e.g. Dinner Reservations, Spa.
Build strong relationships with customers/key accounts to fully understand their needs
Promoting Hilton Honors Enrollments · Arrange and carry out Accommodation related showarounds (if applicable)
Ensure that Reservations Data / Systems are managed to a high standard, (ONQ, ONQ R&I)
Ad hoc SRP & Package creation as required in hotel PMS system.
Manage any key segments directed by Cluster Commercial Director outside of Transient, e.g. PERM/GT
Manage GT and PERM administrative support
Develop Team members through a consistent approach to training, 1:1’s, PDR’s and coaching.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

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Cluster Reservations Manager

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