Debt relief & collection occupations Work, Jobs in Gravenhurst, Bdf (with Salaries)

Call Centre (Collections) 8am-12pm Monday to Friday
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Computer literacy
- Data entry
- Financial services
Quick apply
9d
Payment Support Advisor
Amplius —Milton Keynes
- £19,033.82 - £34,498.80 a year
- Part-time
- Hybrid work
- Organisational skills
1d
Debt Recovery Assistant
Connells Group —Milton Keynes
- Full-time
- Microsoft Word
- Organisational skills
- Typing
Quick apply
9d
Credit Controller
Routeco —Milton Keynes
- £28,000 - £30,000 a year
- Full-time
- Data analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Credit and Collections Specialist (Polish Speaker)
BSI —Milton Keynes
- £28,050 - £33,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Continuous improvement
- Annual leave
- Bereavement leave
5d

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debt relief & collection occupations jobs near gravenhurst, bdf

Call Centre (Collections) 8am-12pm Monday to Friday

Insurance Collections Bureau Ltd -
Welwyn Garden City

Quick apply

Job details

Permanent | Part-time
£12.71 an hour
9 days ago

Benefits

On-site parking

Qualifications

Live chat
Financial Conduct Authority guidelines
Customer service call handling
Accounts payable
Computer literacy
Stakeholder liaison
Outbound debtor call management
Arrears management
Accounts Receivable Credit Control
Data entry
Financial services
Customer interaction
Outbound calling
Retail experience
Communication skills

Full job description

About Us

Insurance Collections Bureau Ltd is a growing and professional debt recovery agency specialising in insurance-related collections. We work on behalf of leading insurance brokers and financial services organisations, helping customers find realistic and sustainable solutions to outstanding balances.

We’re looking for two motivated and confident individuals to join our team. Previous collections experience is helpful, but not essential — full training will be provided.

The Role

This is a telephone-based customer service and negotiation role where you’ll speak with customers to help resolve outstanding accounts in a fair, professional, and compliant manner.

You’ll work within a supportive team environment and be expected to communicate confidently, listen carefully, and treat customers fairly at all times.

Key Responsibilities

Make and receive customer telephone calls using both manual and automated dialler systems
Discuss outstanding balances and negotiate suitable payment solutions
Take secure card payments over the telephone
Arrange payment plans and discuss settlement opportunities where appropriate
Identify and respond appropriately to customer disputes, financial difficulty, and vulnerability
Accurately update account notes and apply the correct account statuses
Complete customer callbacks within agreed timeframes
Liaise with clients where further information or clarification is required
Support Live Chat activity when required
Work towards individual and team performance targets
Adhere to company procedures, FCA guidance, data protection, and information security requirements

What We’re Looking For

Strong communication and listening skills
Positive and professional attitude
Confidence speaking with customers on the telephone
Good attention to detail
Reliable and organised approach to work
Ability to remain calm and professional in challenging conversations
Basic IT and computer skills
GCSEs (or equivalent) preferred

Previous experience in collections, customer service, retail, contact centres, or telephone-based roles would be beneficial, but is not essential.

Shift Pattern

Monday to Friday between 8am to 1pm
Minimum 15 hours per week
Maximum 25 hours per week
One Saturday per month: 9:00am – 12:00pm

Benefits

Full training provided
Supportive team environment
On-site parking
Opportunity to gain experience within a regulated financial services environment

Work Location

In person – Welwyn Garden City

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Benefits:

On-site parking

Experience:

Call Centre: 1 year (preferred)

Location:

Welwyn Garden City AL7 2AA (preferred)

Work Location: In person

Quick apply

Refine Your Search

debt relief & collection occupations jobs in gravenhurst, bdf

Call Centre (Collections) 8am-12pm Monday to Friday

Payment Support Advisor

Debt Recovery Assistant

Credit Controller

Credit and Collections Specialist (Polish Speaker)

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