Planning lead Work, Jobs in Gravesend, Ken (with Salaries)

Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
11d
Experts at Hands Programme Lead
Medway Council —Chatham
- £76,131 - £80,023 a year
- Call to connect
- Annual leave
- Employee discount
6d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Assistant General Manager (Head of Frontline Services)
Abigail's Footsteps —Rochester
- £32,500 - £42,500 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
Quick apply
9d
PMO Lead
Northern Trust Corp. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
7d
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Supply Chain Planning Lead – France
JD.COM INTERNATIONAL UK LTD —London
Quick apply
People & Culture Lead
zendbox —Paddock Wood
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Work from home
Quick apply
PLANNING LEADER
Laing O'Rourke —Dartford
- Organisational skills
- IT
- Leadership
Chief Operations Officer
Harlow Inspirational Learning Trust —Harlow
- £49,282 - £60,402 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
1d
PMO Lead – Strategic Workforce Planning (SWP)
Barclays —London
- Management
- Human resources
- Communication skills
1d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Student Admissions Manager (EDUCATIONAL CONSULTANT)
UK CAREERS —London
- £42,000 - £55,000 a year
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Quick apply
3d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Course Operations Manager
CST Training LTD —Bexley
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
2h
Adult ADHD Operational Support Manager
Oxleas NHS Foundation Trust —Sidcup
- £55,524 - £62,652 a year
- Full-time
- Leadership
5d
Projects & Governance Officer
Pinnacle Group —London
- £40,000 - £45,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Multi-Currency Cards Programme Lead
Corpay —London
- Full-time
- Leadership
8d
Public Relations Lead, UK
Waymo —London
- £134,000 - £141,000 a year
- Full-time
- Marketing
- Driving
Chief of Staff to the CEO (Strategy, Planning & Internal Communications)
ClientEarth —London
- £63,491 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
11d

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Senior Customer Experience Manager

Macmillan Cancer Support -
London

Apply Now

Job details

Permanent
£55,000 - £61,000 a year
11 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Customer service
Continuous improvement

Full job description

Permanent
Full time (34.5 hours)we are open to a conversation about how you work these hours
Hybrid Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per a week in the office
Salary Range £55000 £ 61000 – benefits and recognition

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Reporting to the Head of Customer Experience, you will champion and improve the experiences of our supporters, one of our core external audiences. You will lead a team and have overall responsibility for customer experience planning and measurement, ensuring we best meet customer needs and our charitable objectives.

You’ll work with our insight team to build understanding of customers and audience segments, especially the needs of diverse communities and priority audiences. You’ll map the customer journeys and experiences across Macmillan, identifying how we can better meet customer needs, drive income and deliver excellent experiences. You’ll use this insight to develop strategies that drive continuous improvement and draw on your outstanding stakeholder skills to influence change and inspire teams to deliver excellent experiences for our customers.

As an experienced, inclusive line manager, you will role-model the Macmillan behaviours and be a true advocate of our values, showing heart, strength and ambition for the team and our customers.

About you?

The successful candidate will demonstrate:

Excellent customer journey planning and service design experience, across multiple channels and touchpoints

Excellent line management experience, with evidence of building committed, empowered and successful teams

Experience of developing strategies for improving the customer experience including retention methodologies and measuring effectiveness.

Experience navigating complex internal stakeholder environments, using exceptional influence and communications skills, and solid problem-solving to best meet customer needs, find solutions and drive culture change

Significant understanding of how to deliver exceptional branded experiences and improving customer service

Experience of briefing complex insight work and working with data and analytics to turn information into insight and insight into recommendations

Experience of facilitation/training/coaching

What we can offer you?

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days

Pension matched up to 7.5%

120+ learning and development offers, with access to external professional qualifications

Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm

Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: June 12th
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [email protected] for advice, or a conversation on reasonable adjustments.

Apply Now

Refine Your Search

planning lead jobs in gravesend, ken

Senior Customer Experience Manager

Experts at Hands Programme Lead

Client Engagement Manager

Assistant General Manager (Head of Frontline Services)

PMO Lead

Operations Manager

Supply Chain Planning Lead – France

People & Culture Lead

PLANNING LEADER

Chief Operations Officer

PMO Lead – Strategic Workforce Planning (SWP)

Head of CS - Under 18s Services

Student Admissions Manager (EDUCATIONAL CONSULTANT)

Relationship Manager

Course Operations Manager

Adult ADHD Operational Support Manager

Projects & Governance Officer

Multi-Currency Cards Programme Lead

Public Relations Lead, UK

Chief of Staff to the CEO (Strategy, Planning & Internal Communications)

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